Closing date: Monday, 28 October 2019

Organisational Solutions Analysts


You will be part of the Governance and Transformation Services (GTS) Division, which acts as a cross-functional service platform for the three service areas that operate under the ECB’s Chief Services Officer (CSO), namely the Directorate General Corporate Services, the Directorate General Human Resources and the Directorate General Information Systems. The GTS Division provides the CSO service areas with horizontal services in the areas of communication, service delivery and optimisation, financial management and quality management. The Division uses its skills, know-how and operational support, as well as best practices, methodologies and tools, to enable the service areas to focus on their core functions and perform their key activities to an excellent standard. We are seeking to fill up to three Analyst positions to contribute across the areas of professional expertise in the Division: optimisation, finance, sourcing, project and service management. The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply, irrespective of your gender, gender identity, ethnicity, sexual orientation, age, religion, disability or other characteristics.

As an Organisational Solutions Analyst you will:

engage and collaborate with other business areas, providing advice and partnering at all levels, and designing and implementing customer-centric solutions to business problems;
collect data and information to develop impactful solutions and methodologies, for example through research and interacting with customers and vendors to optimise and automate business processes.

produce self-service solutions based on analytical reports and dashboards for key internal stakeholders by establishing data requirements, collecting data, conducting analyses and performing quality checks, before presenting this information in various formats, including charts and visualisations;
conduct regular analyses, identify trends in data across multiple sources, flag recurring items, suggest scalable solutions, and driving automation;
design workshops, training courses and tools that contribute to sharing knowledge and developing best practices in CSO areas and across the ECB.

The position offers you excellent opportunities to develop current practice for implementing business change and to challenge opinions about what is possible and how things are done, while also developing new ideas and knowledge for the areas of projects, internal services and data analytics. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.