Director, Division of General Services (MTGS), Vienna, Austria

Organization: International Atomic Energy Agency (IAEA)

Country: Austria

City: Vienna, Austria

Office: IAEA Vienna, Austria

Grade: D-1

Closing date: Friday, 24 July 2020

Director, Division of General Services (MTGS) (D1)

( 2020/0323 (000981) )

Organization: MTGS-Division of General Services

Primary Location: Austria-Vienna-Vienna-IAEA Headquarters

Job Posting: 2020-06-26, 3:10:17 PM

Contract Type : Fixed Term


Probation Period : 1 Year

Organizational Setting

The Department of Management’s Division of General Services (MTGS) provides support functions to the IAEA through its five Sections, namely the Facilities Management Section (FMS), the Seibersdorf Laboratories Services Section (SLSS), the Archives and Records Section (ARMS), the Commissary Management Section (CMS) and the Transport and General Support Section (TGSS).

Main Purpose

Reporting to the Deputy Director General for Management, the Director provides strategic guidance for and ensures the transparent, efficient and cost-effective operations of MTGS which include: facilities, technical, engineering and property management; archives, records and mail management; transport, shipping, travel, visa, customs and privileges and housing services; the commissary (duty free shop) and insurance.


The Director is: (1) a leader, providing strategic direction, while inspiring the implementation of the innovative solutions and best practices that address the IAEA’s priorities; (2) a manager of the human and financial resources of the Division; (3) an adviser to the Deputy Director General for Management and other senior management on all matters relating to Facilities Management and General Services; and (4) a coordinator with senior general services managers of other Vienna International Centre (VIC) based organizations (VBOs) on issues related to common services, facilities, infrastructure and buildings management.


The Director builds and maintains strong partnerships and alliances with internal and external stakeholders, including senior management of the IAEA, site operators at the Seibersdorf Laboratories site, counterparts in the other VBOs, Host Government and Municipal Authorities, representatives of the other UN and International Organizations. The Director represents the IAEA in UN wide bodies.

Functions / Key Results Expected

Lead the Division of General Services, providing direction and guidance to staff, and promoting the development of knowledge and relevant skills within the team.

Ensure the timely provision of efficient, effective, economical, innovative and customer-focused technical and support services and operations.

Provide guidance on all aspects of infrastructure planning, development, operational support and maintenance, ensuring the proper integrated management of the Seibersdorf site.

Provide advice to senior management on all issues related to facilities management, infrastructure, buildings, technical, engineering and property management; archives, records and mail management; transport, shipping, travel, visa, customs and privileges and housing services; the commissary (duty free shop); insurance and management of Agency’s share of the operating costs for the common services at the VIC and Seibersdorf.

Serve and/or represent the IAEA in various VIC and UN inter-agency general services bodies such as the Infrastructure Committee (IC), Committee on Common Services (CCS), Major Repair and Refurbishment Fund (MRRF), Commissary Advisory Committee (CAC) and advise senior management on financial and facilities management implications.

Representing the IAEA in negotiations on matters related to general services with the Austrian Government and municipal authorities and other international organizations.

As the Agency Insurance Officer, manage the provision and administration of insurance coverage for IAEA personnel, premises, property, assets and equipment.

Competencies and Expertise

Core Competencies



Promotes an environment of open communication within and outside of the IAEA, ensuring that sensitive information is protected. Inspires staff at all levels through their communication.

Achieving Results

Sets the overall direction for the Departmental/Divisional goals, and promotes a results based management culture that focuses on the achievement of programme results in an effective and efficient manner.


Motivates and empowers staff, and fosters a collaborative approach across the Department/Division and the IAEA as a whole. Acts as a role model when handling disagreements.

Planning and Organizing

Sets clearly defined objectives for the Department/Division in line with the priorities of the IAEA. Works toward IAEA-wide efficiencies with a view to strengthening and harmonizing planning systems and capacities at the Departmental/Divisional level.

Functional Competencies


Analytical thinking

Takes an analytical approach to building strategies across the Department/Division and translates them into strategic programmatic plans.

Client orientation

Promotes an attitude of valuing clients. Advocates for the inclusion of client interests and needs in programme planning and decision making.

Judgement/decision making

Ensures that the judgements and decisions that are taken promote the IAEA’s strategic goals, the one-house approach, and are in full compliance with the IAEA’s regulations and rules.

Required Expertise

FunctionNameExpertise Description

Management and Programme Analysis

Business Acumen

Demonstrated competence in the management of diverse general services functions, including Facilities Management.

Management and Programme Analysis

Development and Implementation of Management Systems

Knowledge of best practices and experience in managing general or administrative services area is essential, including Facilities Management.

Management and Programme Analysis

Guidance Development

Thorough knowledge of management principles and practices; ability to promote open communication and collaboration, self-development, innovation and high performance.

Qualifications, Experience and Language skills

Tags buildings management business management change management civil servants facilities management financial resources housing programme planning property management structural engineer support services

Advanced university degree in civil and structural engineering, building construction management, facilities management, public and business management, or other relevant discipline. A first level degree in civil and structural engineering, building construction management, facilities management, public and business management, or other relevant discipline, with additional 5 years of relevant work experience will be considered in lieu of the advanced university degree.

Minimum of 15 years of relevant professional experience, including several years of senior level experience in an international or national public or private sector organization of comparable complexity.

Proven experience in management of complex and diverse facilities, including experience in construction management, strategic project and budget planning, negotiation and problem resolution is required.

Experience in managing scientific laboratories or similar technical operations would be desirable.

Proven track record of excellent leadership and experience in managing staff and financial resources.

Demonstrated ability to lead effectively and to motivate large work teams in diverse workforce and a multicultural environment is an asset.

Demonstrated experience in applying management principles and practices, change management and promoting open communication and collaboration, self-development, innovation and high performance.

Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.


The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $100800 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 46469*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks‘ annual vacation, home leave, pension plan and health insurance


Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process