Quality Management Specialist, Vienna, Austria

Organization: International Atomic Energy Agency (IAEA)

Country: Austria

City: Vienna, Austria

Office: IAEA Vienna, Austria

Grade: P-4

Closing date: Wednesday, 26 August 2020

Quality Management Specialist(P4)

( 2020/0369 (018654) )

Organization: SGCP-Process Design Section

Primary Location: Austria-Vienna-Vienna-IAEA Headquarters

Job Posting: 2020-08-12, 3:22:39 PM

Contract Type : Monthly Short Term


Probation Period : No Probation

Organizational Setting

The Department of Safeguards (SG) is the organizational hub for the implementation of IAEA safeguards. The IAEA implements nuclear verification activities for over 180 States in accordance with their safeguards agreements. The main objective of the Department is to maintain and further develop an effective and efficient verification system in order to draw independent, impartial and timely safeguards conclusions, thus providing credible assurances to the international community that States are in compliance with their safeguards obligations. Safeguards activities are undertaken within a dynamic and technically complex environment including advanced nuclear fuel cycle facilities and complemented by the political and cultural diversity of the countries.

The Department of Safeguards consists of six Divisions: three Operations Divisions for the implementation of verification activities around the world; three Technical Divisions (Division of Concepts and Planning, Division of Information Management, and Division of Technical and Scientific Services); and three Offices (the Office for Verification in Iran, the Office of Safeguards Analytical Services and the Office of Information and Communication Services).

The Division of Concepts and Planning (SGCP) is responsible for strategic planning, the development and promotion of safeguards concepts and policy, the coordination of research and development activities, the implementation of the quality management system of the Department, and the provision and development of training.

The Process Design Section is responsible for the implementation of an ISO 9001 compliant quality management system in the Department to ensure consistent implementation of well-defined processes. The Section’s activities include guiding the design and implementation of departmental processes, implementing methods to measure process performance and providing feedback and assistance to process owners. The Section is also responsible for delivering training in quality management tools and techniques to staff, managing the Departmental document repository and designing and implementing cost calculation tools. The Section also coordinates knowledge management activities in the Department.

Main Purpose

As a member of a team led by the Section Head, the Quality Management Specialist coordinates one or more of the key processes in the Department’s quality management system, including advising on priorities and implementing process improvements. The incumbent also supports the development and maintenance of the departmental quality management system through involvement in process design, analysis and improvement activities.


The Quality Management Specialist plays several roles in the Section: (1) a coordinator of one or more of the key quality processes in the Department’s management system, advising and training staff in its use, and of knowledge management-related practices and activities within the Department; (2) an analyst and evaluator of the performance of complex technical processes to determine necessary improvements; (3) a facilitator of process improvement groups; (4) a trainer in quality management principles, tools and techniques; and (5) a designer of processes to implement new concepts and approaches.

Functions / Key Results Expected

Coordinate processes in the Department’s quality management system, monitor the effectiveness of their implementation and propose improvements as necessary.

Lead and facilitate process improvement teams in the Department.

Analyze and propose improvements to the Department’s quality management system.

Design or update processes, as necessary, to implement new or revised safeguards concepts or approaches.

Tags business information business management civil servants industrial engineering information management information technology knowledge management knowledge sharing nuclear fuel cycle nuclear safeguards quality management research and development risk management systems engineering

Carry out internal quality audits as assigned.

Prepare and deliver training to staff of the Department on process improvement, corrective action and general quality management principles.

Propose and coordinate communication strategies to raise the awareness and understanding of quality management and process management in the Department.

Identify, recommend and implement ways to create, share and utilize knowledge within the Department to contribute to a culture of knowledge sharing among departmental staff.

Competencies and Expertise

Core Competencies



Planning and Organizing

Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.


Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.

Achieving Results

Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.


Actively contributes to achieving team results. Supports team decisions.

Functional Competencies



Client orientation

Helps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met.

Commitment to continuous process improvement

Plans and executes activities in the context of quality and risk management and identifies opportunities for process, system and structural improvement, as well as improving current practices. Analyses processes and procedures, and proposes improvements.

Judgement/decision making

Consults with supervisor/manager and takes decisions in full compliance with the Agency’s regulations and rules. Makes decisions reflecting best practice and professional theories and standards.

Required Expertise



Expertise Description

Management and Programme Analysis

Analysis of Best Practices

Ability to identify, collect, synthesize and use best practices.

General Services

Quality Management

Thorough knowledge and awareness of the principles of quality management systems.


Safeguards Inspecting

Knowledge of safeguards verification activities, protocols and practices.


Safeguards System, Advanced

Advanced knowledge of safeguards concepts and approaches and how they are used.

Qualifications, Experience and Language skills

Advanced university degree in science or engineering, mathematics, business management/administration, operations management, systems engineering, industrial engineering, business information technology or other related fields of study.

Minimum of seven years of working experience in quality management, of which, at least five years working for an international organization.

Experience in nuclear safeguards and/or nuclear material management.

Experience in knowledge management is an asset.

Proficiency in spoken and written English required. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.


The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $73516 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 33744*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks‘ annual vacation, home leave, pension plan and health insurance


Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process.