ICT Assistant, Amman, Jordan

Organization: World Health Organization (WHO)

Country: Jordan

City: Amman, Jordan

Office: WHO Amman

Grade: G-6

Closing date: Monday, 7 September 2020

ICT Assistant

( 2003441 )

Grade : G6

Contractual Arrangement : Fixed-term appointment

Contract Duration (Years, Months, Days) : 12 Months

Job Posting: Aug 24, 2020, 8:39:31 AM


The objective of the Administration and Finance Department (DAF) is to optimize the implementation of WHO’s global health mandatethrough establishment and monitoring of effective and responsible management, administration and supportive policies, systemsand services and to promote a collaborative working environment and ensure prompt financial, programme implementation and monitoringand efficient distribution of resources in support of WHO’s leadership role in international health.Objectives of ITT/EMRO are as follows:1) Design, implement, manage and train on computer-based applications including health information systems, database management,health on the internet, at the Regional Office, Country Offices and Member States including human resources development,provision of ICT infrastructure, needs assessment, networking and resource sharing and application management and engineering;2) Coordinate the design, development and formulation of policies and work of the Regional Office for application of Information Technology in health care delivery;3) Undertake decisions on managing and upgrading system requirements.4) Advise, as principal adviser, the senior management on lCT regional strategy;5) Design and implement policies and plans of action for improving the technology infrastructure and usage in the Regional Office and Country Offices.The Common Services Unit (CSU), under DAF, also ensures adequate support to the Eastern Mediterranean Regional Office (EMRO) programmes,and manages and supports the delivery of meetings and trainings facilities and services for EMRO, in addition to providing support toall the WHO offices in Jordan in terms of procurement, logistics, meetings, IT, Security and building maintenance.


The incumbent will perform the following duties:

Provide technical support required for the administration and operation of the Local Area Network related to all WHO offices operating in Jordan,Wide Area Network and Internet based communications including hardware/software requirements, network protocols, data security measuresand assist in system integration through multiple LAN servers and protocols.

2.Coordinate, with the Information and Telecommunication Technology (ITT) unit at the Regional Office, the installation, set up, implementation and training for computer applications to facilitate workflow and implementation of technical programmes including standard office applications,the activation of Internet and e-mail services, Global Management System (GSM), and other applications on the country office LAN.

3.Install, set up and certify compliance with standards and specifications of new hardware and software in offices of WHO supported projects in the countrysuch as desktops, laptops, printers and scanners;
4.Based on needs assessments, conduct related training sessions for staff and non staff, resulting in better use of IT resources.

5.Assess ICT needs and communicate results to the Regional Office for coordination and approval of action;
6.Act as focal point with the local Internet Service Providers, both locally and globally, as well provides mobile phones upon request with appropriate packages.

7.Identify the need for new equipment, discusses estimates and prepares analysis for management decision; verify receiving reports of newly purchased data processing equipment for the WHO Offices in Jordan and other WHO supported projects;
8.Any other data processing and telecommunications (GPN, Support to TC/VC related task...etc) as assigned by supervisors.



Essential: Completion of secondary education; Training in area of informatics or telecommunication;Formal training on Windows Operating Systems family;Formal training on MS Office Suite.

Desirable: University degree in computer science, computer engineering, or related field is an asset.


Essential: At least eight years of progressive experience in operation of computers, hardware maintenance/trouble-shooting and software support.

Desirable: Relevant experience in the UN system.Other Considerations (e.g. Physical Workplace Condition, if other than normal office environment; IT Skills; etc.):Knowledge of GSM/Oracle applications is an asset.


Good knowledge of microcomputer operations;Excellent knowledge of Windows Operating Systems and Windows based networking environment;Excellent knowledge of Windows based back office and desktop applications;Knowledge of basic telecommunications technologies and Internet based protocols.

Enhanced http://www.who.int/employment/WHO_competencies_EN.pdf?ua=1


Respecting and promoting individual and cultural differences


Producing results

WHO Competencies


Respecting and promoting individual and cultural differences


Knowing and managing yourself

Moving forward in a changing environment

Use of Language Skills

Essential: Intermediate knowledge of English. Intermediate knowledge of Arabic.


WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at JOD 18,034 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.


This vacancy notice may be used to fill other similar positions at the same grade level

Only candidates under serious consideration will be contacted.

A written test may be used as a form of screening.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

Tags computer applications computer science data processing database management global health health information human resources information systems information technology logistics mediterranean region needs assessment operating systems procurement programme implementation trainings

Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

Staff members in other duty stations are encouraged to apply.

For information on WHO’s operations please visit: http://www.who.int.

WHO is committed to workforce diversity.

WHO’s workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.

WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

For assessment of your application, please ensure that: 1- Your profile is properly completed and updated; 2- All required details regarding your qualifications, education and training are provided; 3- Your experience records are entered with elaboration on tasks performed at the time. Kindly note that CVs/PHFs inserted via LinkedIn are not accessible.