Communication and Change Management Consultant, Rome, Italy

Organization: United Nations World Food Programme (WFP)

Country: Italy

City: Rome, Italy

Office: WFP Rome

Closing date: Thursday, 10 September 2020

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance

Job Title: Communication and Change Management Consultant

Type of Contract: Consultant

Division: FIN/FINF

Duty Station (City, Country): Rome

Duration: 6 months


As WFP continues to enhance its role in the humanitarian community, the role of Finance is expanding and evolving.

FIN, the global leaders for the Finance Function, serves a quintessential role in the process of building the capacity of, and providing dynamic support to, WFP’s Finance community at large. In the past years, and with the introduction of the Finance 2024 strategy as well as the increase WFPs Cash-Based Transfers activities, coupled with new financial management processes like Blockchain, the Invoice Tracking System (ITS) and the Bank Communication Manager (BCM), the expertise of our Finance colleagues has become more critical to the success of WFPs operations. And with the recent strategy aims at transforming the role of the Finance function within WFP.

With that, a strategic Change Management strategy that puts the field first and enables our colleagues to drive the Finance 2024 strategy forward is critical to the successful transformation of the worldwide function. This strategy’s success is also dependent on a cohesive and comprehensible strategic communications material.

With that a Communication & Change Management Officer is required to lead or oversee all Change Management & Communication activities for Finance function.


The communication & change management officer will play a key role in ensuring Finance projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This will be achieved by acting as lead coordinator of the FIN communications team, leveraging key experience & exposure to the global finance community - as well as the trust they have built in this person.

This person will focus on the people side of change, including conceptualizing impactful approaches to proposed changes to business processes, systems and technology, job roles and organization structures.

Under direct supervision of the Deputy Director of Finance and Treasury Division & FINF Chief, the Communication & Change Management Officer will have the following responsibilities.

Act as lead coordinators for all Finance Communication & Change management activities

Ensure any new activity within FIN is implemented following an integrated change management approach, embedding change in a consistent manner from vision to tasks

In liaison with staff coordinator, act as focal point for Regional Bureaus and Country Offices for capacity building and people strategy

Lead the FIN knowledge management, reporting & communication focal point team

Ensuring all comms products reflect corporate guidelines and standards

Act as liaison between FIN & C@M division

Lead the delivery of the key strategic outputs outlined in the FIN Communication Strategy

Lead the development of the FIN Change Management Strategy to effectively support the operationalization of the Finance 2024 strategy

Identifying Country Offices to Ideate and drive Finance 2024 change from the field up.

Lead partnership with TEC colleagues to launch a global finance & tec strategy to ensure the global finance community is actively and effectively utilizing TEC tools and systems

As a means of embedding change, the CMO will provide key support to regions & branches on key activities, as well as Orientation & Global Finance meetings.

Tags blockchain change management communication manager financial management knowledge management strategic communication video production




Monitoring & evaluation.

With the CFO Review, CMO will identify opportunities to seamlessly integrate newly embedded functions into the Corporate Finance Division.

Support integration

Identify needs in relation to communications, L&D & Change Management



A degree in Communication, Business Administration, Finance or a related field.


At least 8 years of professional experience in strategy development & implementation. Experience in collaborating with multicultural workforce, effective writing and using material publication software, video production, website management and developing material such as brochures, posters, videos, presentations for internal and external use.

Experience in supporting the conceptualization, coordination and communications surrounding strategic communication & change management initiatives and learning journeys and liaise with key stakeholders for information aggregation;
Knowledge & Skills:

Communication Skill Set & extensive experience



Strategic Analysis and Planning

Knowing Change Management Principles and Best Practices

Soft Skills

Digital Literacy


Fluency in English language; knowledge of another UN language

Terms and Conditions

WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP. Click on: ‚Our work‘ and ‚Countries‘ to learn more about WFP’s operations.

Deadline for applications: 10 September 2020

Ref.: VA No. 123735

Qualified female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.