Logistics Associate (Customs), Addis Ababa, Ethiopia

Organization: United Nations World Food Programme (WFP)

Country: Ethiopia

City: Addis Ababa, Ethiopia

Office: WFP Addis Ababa

Closing date: Friday, 16 October 2020

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

Job Title:

Logistics Associate (Customs)

No. Position/s:

1 (One)

VA No.:



Fixed Term

Date of Issue:

02 October 2020




16 October 2020

Duty Stations:

Addis Ababa

Post Duration:

One year with the possibility of extension.


The World Food Programme (WFP) is the United Nations frontline agency in the fight against hunger, WFP is continually responding to emergencies. We save lives by getting food to the hungry fast. But WFP also works to help prevent hunger in the future. We do this through programmes that use food as a means to build assets, spread knowledge, and nurture stronger, more dynamic communities. This helps communities become more food secure. On average, WFP aims to bring food assistance to more than 80 million people in 80 countries.

WFP Ethiopia is working with the Government and humanitarian partners to strengthen the resilience of Ethiopia’s most vulnerable population and to chart a more prosperous and sustainable future for the next generation. The Country Office also supports programmes that use food assistance to empower women; transform areas affected by climate change and keep children in school. It aims to contribute to Ethiopia’s five-year development agenda, the Growth and Transformation Plan (GTP), through which the Government combats food insecurity.


These jobs are found in Addis Ababa Country Offices. Job holders report to a Logistics Officer, Head of Unit, or the designate.

At this level, job holders demonstrate responsibility and initiative to respond independently to queries with only general guidance for all assistance modalities for both WFP and logistics common services. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders typically manage a small team, supervising, and coaching staff.


Under the supervision of the Senior Logistics Associate in Customs section, the Logistics Associate shall provide specialized support function and perform standard logistics/supply chain processes and activities under Customs functions to enable effective delivery of goods and services for all delivery modalities.

KEY ACCOUNTABILITIES (not all-inclusive)

Provide specialized support to logistics operations and activities, following standard processes and contributing, directly or indirectly, to the effective delivery of food assistance to beneficiaries.

Support the development and implementation of procedures for logistics field operations, focused on customs activities, ensuring that objectives are achieved in compliance with regional and functional strategies, policies and plans.

Perform transport planning and issuance of purchase orders incorporate a system to support the movement of containerized cargo from ports to destinations in-country.

Support market intelligence gathering through research and networking and production of relevant reports to support vendor selection process, thus improving the knowledge basis available to Country Offices, Region, and the Programme.

Support in ensuring that contracted service providers for Customs activities provide services both timely and as per the contracts and undertake regular performance monitoring and measurement, supported by analysis and recommendations.

Manage documentation processing for execution of Customs activities and take appropriate actions to resolve operational issues escalating complex issues to the supervisor.

Prepare accurate and timely accounting, data collection, and reporting, to inform supply chain planning and enabling informed decision making and consistency of information presented to stakeholders.

Analyze custom requirements and contribute to assessments and operational planning for all delivery modalities, to ensure that supply chain requirements are taken into consideration.

Perform research, collect data, and conduct analysis as required to produce comprehensive reports, providing insight and recommendations that enable informed decision-making.

Liaise with internal and external stakeholders to support logistics operations management and contribute to effective service delivery.

Supervise the work of junior staff, providing practical advice and guidance, to ensure individual and team objectives are delivered to agreed standards and deadlines for all assistance modalities.

Support logistics emergency preparedness and response activities including Logistics Capacity Assessment and Contingency Plan update, to support WFP’s response in emergencies.

Perform any other duties as assigned.


Experience in commercial or humanitarian logistics sectors.

Experience in dealing with shipments and clearing imports/exports with customs officials.

Experience maintaining corporate systems and running queries on ongoing shipments, pipeline information, and food stock.

Tags climate change data analysis data collection delivery of goods emergency preparedness food insecurity information management logistics market analysis supply chain supply chain management transport planning

Experience in administering third party service providers‘ contracts.

Experience in contract execution.


Education: A University degree with a focus in Logistics and Supply Chain or any other related field.

Experience: Six or more years of progressively responsible work experience in the relative business stream out of which two years in Supply Chain operations and/or experience working on humanitarian or development context in the Customs field will have an added value.

Language: Fluency in both oral and written communication in English. Knowledge of the local language is an added advantage.



Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.

Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.

Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.

Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.


Look for ways to strengthen people’s skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.

Create an inclusive culture: Facilitates team building activities to build rapport in own unit.

Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.

Create an ‚I will‘/‘We will‘ spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.


Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.

Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.

Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.

Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.


Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.

Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.

Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.

Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.


Capability Name

Description of the behaviour expected for the proficiency level

Supply Chain Management and Optimization

Demonstrates ability to design basic supply chain networks, including appropriately assessing and escalating challenges to ensure that WFP is able to provide consistent and uninterrupted service to its beneficiaries and partners.

Planning, Project & Resource Mgmt

Collects and analyses relevant technical data from diverse sources to forecast operational needs under various scenarios and makes evidence-based proposals.

Information Management & Reporting

Liaises with internal and external stakeholders to consolidate preliminary data analysis, draft reports and disseminate information that represents concerns and trends.

Market Analysis, Contracting and Operational Execution

Demonstrates ability to collect market information and process and analyse proposals in line with WFP standard rules and regulations in order to deliver efficiently.

Warehouse and Inventory Management

Demonstrates ability to implement operational warehouse procedures and normative guidance in order to manage WFP’s warehouse, handle inventory effectively through corporate systems, and ensure loss mitigation.

Technical Assistance and Coordination

Demonstrates abilities to provide basic technical advice and maintain effective (inclusive, collaborative, unified) logistics coordination mechanisms with humanitarian partners and other relevant stakeholders.


16 October 2020

Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.