ICT Assistant(s), Warsaw, Poland

Organization: Organization for Security and Co-operation in Europe (OSCE)

Country: Poland

City: Warsaw, Poland

Office: OSCE Warsaw

Closing date: Wednesday, 28 October 2020

The majority of positions in OSCE field operations are filled by secondment, which means that individuals are nominated by their respective OSCE participating State. In addition, a limited number of seconded positions are available at the OSCE Secretariat and the institutions.

Issued by

OSCE Office for Democratic Institutions and Human Rights

Vacancy number VNODIG00824 Vacancy type Local Contracted Field of expertise Information Technology and Information Management Grade G5 Number of posts 2 Duty station Warsaw Date of issue 14 October 2020 Deadline for application 28 October 2020 - 23:59 Central European Time (CET/CEST)


These are two short-term positions for duration of 6 months.

The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence- and security-building measures, human rights, national minorities, democratization, policing strategies, counter-terrorism and economic and environmental activities. All 57 participating States enjoy equal status, and decisions are taken by consensus on a politically, but not legally binding basis.

The Office for Democratic Institutions and Human Rights (ODIHR) is the principal institution of the OSCE responsible for the human dimension. ODIHR is active throughout the OSCE area in the fields of election observation, democratic development, human rights, tolerance and non-discrimination, and the rule of law. ODIHR’s assistance projects and other activities are implemented in participating States in accordance with ODIHR’s mandate.

ICT Unit is looking forward to receive additional assistance provided by two Short Term Assistants. Assistants will fill in as additional staff resource to cover duties of the ICT helpdesk. This will help to ensure availability of the ICT services and allow appropriate level of ICT support to the ODIHR staff

For more detailed information on the structure and work of the OSCE Office for Democratic Institutions and Human Rights, please see https://www.osce.org/odihr.

Tasks and Responsibilities

The ICT Assistants, under the supervision of Chief ICT Unit, support and assist ODIHR staff in their usage of ICT resources and performs the following duties:

1. Assisting users with ICT resources by providing systems orientation, information, and on-the-job training, and first-level help desk assistance for the standard office products (email, word-processing, spreadsheets, database, Internet technologies, workstation operating systems, printers, scanners, mobile and landline telephony, videoconferencing and various applications);
2. Maintaining equipment and applications by troubleshooting and performing minor repairs on IT equipment;
Assisting users with help desk support for landline phones and mobile devices such as smartphones, tablets, laptops, and tokens and by administering ODIHRs mobile devices management (MDM) system and telecommunications switchboard;
3. Assisting users with help desk support for landline phones and mobile devices such as smartphones, tablets, laptops, and tokens and by administering ODIHRs mobile devices management (MDM) system and telecommunications switchboard;
4. Installing and setting up computer equipment in offices and for meetings purposes including testing, implementing desktop and laptop images, office applications and tools, communication and multimedia devices;
5. Acting as systems administrator by managing user and email accounts, setting up and maintaining printer queues, maintaining supplementary servers, carrying out necessary cabling and patching in wiring racks, and following emergency plans for equipment, power, or security failures when necessary to protect data and security;
6. Contributing to the improvement of ICT support services by maintaining a Service Desk database of user problems and applied solutions, hardware and software assets, training, and support sessions provided, preparing Standard Operating Procedures and relevant user manuals and documentation;
7. Providing ICT support for activities related to Election Observation Missions including maintaining, configuring, and deploying dedicated ICT equipment, and providing remote and on-site support.

Necessary Qualifications

Completed secondary education supplemented by relevant technical training;
Minimum four years of experience in the installation and maintenance of advanced office computer hardware and software, and networking (LAN/WAN), one year of which must have been in administering Microsoft Server systems. For vacant positions in the General Service category, a first-level university degree in a relevant field may be considered as a substitute for one year of working experience, and an advanced university degree for two years working experience;
Excellent knowledge of computer communications packages (i.e. Internet-client site), videoconferencing software and equipment;
Practical knowledge of standard Microsoft software packages, e-mail software (e.g. MS Outlook), other common office automation software (e.g. Visio, MS Project etc.) and microcomputer and printer hardware;
Demonstrated ability to identify, analyse and resolve hardware and software problems;
Demonstrated great customer service skills, listens carefully, and exercises patience and empathy;
Good communication skills, able to prioritize work on and deal with multiple requests at the same time;
Ability to maintain the absolute confidentiality and security of OSCE and ODIHR information.;
Excellent written and oral communication skills in English and in Polish;
Ability to work with people of different nationalities, religions and cultural backgrounds;
Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities.

Required competencies

Core values

Tags gender perspective help desk human rights information management information technology office automation operating systems oral communication rule of law support services

Commitment: Actively contributes to achieving organizational goals

Diversity: Respects others and values their diverse perspectives and contributions

Integrity: Acts in a manner consistent with the Organization’s core values and organizational principles

Accountability: Takes responsibility for own action and delegated work

Core competencies

Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization

Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment

Planning: Works towards the achievement of goals in a structured and measured manner

Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions

Initiative-taking: Proposes and initiates new ideas, activities and projects

Flexibility: Responds positively and effectively to changing circumstances

Managerial competencies (for positions with managerial responsibilities)

Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment

Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them

Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities

Remuneration Package

Monthly remuneration, subject to social security deductions, is approximately PLN 6,900. OSCE salaries are exempt from taxation in Poland.

Social security will include participation in the Cigna medical insurance scheme (current approximate deduction for a staff member is 52 Euro).

Appointments are made at step 1 of the applicable OSCE salary scale.

How To Apply

If you wish to apply for this position, please use the OSCE’s online application link found under https://jobs.osce.org/vacancies.

The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.

Only shortlisted applicants will be contacted.

Please note that vacancies in the OSCE are open for competition only amongst nationals of participating States, please see https://www.osce.org/participating-states.

The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious, ethnic and social backgrounds to apply to become a part of the Organization.

Please be aware that the OSCE does not request payment at any stage of the application and review process.

Please note that in the event of invitation for interview, the OSCE is unable to reimburse costs incurred.