IT Operations Assistant, Maroua, Cameroon
Organization: United Nations World Food Programme (WFP)
Field location: Maroua, Cameroon
Office: WFP Maroua, Cameroon
Closing date: Friday, 23 October 2020
Terms of Reference
Post Title : IT Operations Assistant
Location : Maroua
Duration : 12 months
Contract Type: Fixed Term G4
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
JOB PURPOSE: To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.
KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):
Under the direct supervision of Head of Sub Office, the IT Assistant will undertake the following duties:
Maintain inventory of material and/or database of information, such as, computer related equipment, communications equipment, website content, training material, etc...
Maintain logs or archives of information, such as computer related logs, trouble tickets, directories, website publications, registries, data warehouses, reports, etc...
Assist in the deployment/dissemination of standard material, such as, computer hardware and/or software, applications, programs, directories, telephony, web content, publications, database content, training material, etc...
Plan and schedule preventive maintenance, troubleshoot IT to identify problems with systems performance as a result of which make adjustments, replace parts or repair systems components as needed;
Administer user access to systems and databases, monitor system and application usage;
Assist in resolution of problems by monitoring inboxes and responding to queries, identifying and forwarding issues to the appropriate person;
Assist in training and support of users of technology and systems, such as audio/videoconferences, meetings, databases, networks etc...
Provide IT support to staff in the office, for a better use of ICT facilities.
Provide support and liaise with MTN in resolving technical complaints received from beneficiaries linked with network and the use of ICT tools.
Help in maintenance and troubleshooting of LAN and Setting local security policies (cabling, wifi AP, Switches, VSAT etc...).
Tags architect asset management computer science preventive maintenance project management radio equipment support services technical aspects vhf radio volunteerism
Escalate IT problems to the IT Service Desk when required (opening - follow-up and closure of incidents).
Train staff on proper use of IT equipment and related equipment.
Maintain stocks of spare parts and equipment to support the repair and maintenance of IT equipment and components, along with providing updates for asset management (GEMS).
Provide first level on HF and VHF radio equipment in collaboration with the ICT colleagues based in the CO.
Coordinate the implementation of WFP’s Gender and Protection policy across all IT activities.
Perform any other related duty as may be required by WFP Management.
. Results/Expected Outputs:
Effective and timely support to the IT projects deployed in the Sub Office in Bertoua.
Timely support to the preventive and reactive maintenance for the ICT’s equipment and infrastructures in Bertoua SO along with the Warehouses.
Timely and effective end user support provided.
Timely report and escalation of ICT problems at the level to the CO.
Timely update of the asset management database (GEMS) of the Sub office in Bertoua.
Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment
A final statement of achievements towards volunteerism for development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.
4Ps Core Organizational Capabilities:
Description of the behaviour expected for the proficiency level
Understand and communicate the
Helps teammates articulate WFP’s Strategic Objectives.
Be a force for positive change
Suggests potential improvements to team’s work processes to supervisor.
Make our mission visible in everyday actions
Articulates how own unit’s responsibilities will serve WFP’s mission
Look for ways to
Trains junior teammates on new skills and capabilities.
Create an inclusive culture
Seeks opportunities to work with people from different backgrounds.
Be a coach & provide constructive feedback
Serves as a peer coach for colleagues in same area of work.
Create an ‚I will‘/‘We will‘ spirit
Tracks progress toward goals and shares this information on a regular basis with supervisor.
Encourage innovation & creative solutions
Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
Focus on getting results
Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
Make commitments and make good on commitments
Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Connect and share across WFP units
Suggests opportunities for partnering with other units to supervisor.
Build strong external partnerships
Identifies opportunities to work with colleagues and partners in the field towards common goals.
Be politically agile & adaptable
Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
Be clear about the value WFP brings to partnerships
Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
Description of the behaviour expected for the proficiency level
Governance, Strategy and Architecture
Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems
Change Implementation, Project management, Planning and
Has basic understanding of project management principles to provide basic estimates on timing, resource utilization and costs to facilitate the project planning process.
Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.
STANDARD MINIMUM ACADEMIC QUALIFICATIONS:
Education: Bachelor’s degree /Licence Professionelle
Type of Degree : Computer Sciences or Telecommunication
Years of work experience: At least 3 years of relevant professional experience in hardware maintenance or within relevant fields.
Language: Fluency in French and good working knowledge of English.
Female applicants are especially encouraged to apply.
Deadline for application: 23/10/2020
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.