Business Operations Associate, Colombo, Sri Lanka

Organization: UNDP - United Nations Development Programme

Country: Sri Lanka

City: Colombo, Sri Lanka

Office: UNDP Sri Lanka

Closing date: Wednesday, 28 October 2020

Job ID: 33304


Vacancy End Date: (Midnight New York, USA) 28/10/2020

Duty Station: Colombo, Sri Lanka

Education & Work Experience: C-HS Graduate or Equivalent - 6 year(s) experience, G-Bachelor’s Level Degree - 1 year(s) experience

Languages: English

Sinhala, Tamil

Grade: SB3

Vacancy Type: Service Contract (SC)

Posting Type: External

Bureau: Asia & the Pacific

Contract Duration: One year with a possibility of extension

Open for Sri Lankan Nationals only.

The shortlisted candidates only will be informed of the next steps of the recruitment process.


Under the overall leadership and guidance of the United Nations Country Team (UNCT), the Operations Management Team (OMT) endeavors to facilitate the implementation of Delivery as One (DaO) by harmonizing operational policies of UN agencies, funds and programs in Sri Lanka. Moreover, the OMT proposes and implements inter-agency initiatives to ensure the quality of support services, while utilizing resources effectively.

Within this context, the OMT has decided to adopt and implement UN Development Group’s (UNDG) results-based framework to enhance the planning, monitoring and management of the UNCT’s business operations and support to program delivery. This Business Operations Strategy (BOS) outlines the UNCT priorities in the field of common operations. The BOS aims to improve the quality, timeliness and cost-effectiveness of the UN’s support to program delivery. To facilitate the initiation, monitoring and implementation of the BOS, and the Business Operations and Coordination Associate will work under supervision of Chair/Co-Chair of OMT and will be engaged in supporting day to day operational matters of OMT and its working groups.

Organizational Setting and Reporting Relationships: The position is located in the Operations Management Secretariat in Sri Lanka and reports to the Chair / Co-Chair of the OMT.

Duties and Responsibilities

Responsibilities: Within delegated authority, the Business Operations Associate will be responsible to undertake functions related to coordination of data collection and analysis, interpretation and implementation of BOS support activities and other operational activities under the UN Secretary General’s Reform Agenda, in particular the BOS Online Platform.

Summary of Functions:

Coordination and support the implementation of the Business Operations Strategy

Support OMT and its Working Groups to conduct survey on common services for the designated service line(s)

Maintain a fully functional Secretariat for the OMT

Description of Functions:

Coordination and support the implementation of the Business Operations Strategy

Coordinate the implementation of the BOS activities through data collection and analysis and timely information sharing with BOS taskforce and OMT and its Working Groups;
Provide the OMT with required data for continually implementing the BOS and working closely with OMT and its Working Groups and give, administrative and logistical support for the successful completion of the BOS, including follow up the populating of the BOS platform with required data;
Work with the OMT and its Working Group Chairpersons to make sure the adequate administrative support is provided for the timely delivering of the agency /inter-agency inputs for the different BOS processes;
Coordinate capacity building workshops pertaining to further strengthening of the BOS at different stages.

Support OMT and its Working Groups to conduct survey on common services for the designated service line(s)

Support conducting assessment of the BOS implementation, results and existing common services and identify areas where these services can be improved, and costs reduced;
Support the preparation of feasibility studies and cost-benefit analyses.

Maintain a fully functional Secretariat for the OMT

Regularly update the LTA data base and HR roster within the relevant systems;
Participate in the meetings and support OMT, OMT Working Groups and BOS taskforce Committee as necessary;
Assist in the coordination and monitoring of Annual work plan of OMT for next year;
Update the OMT and OMT working groups‘ progress and minutes of the meetings in OMT records; and

Undertake any other activities assigned by the Chair/Co-Chair of the OMT.

Coordinate between UN Agencies, Government and relevant counterparts to promote a One UN approach towards programme and operational coordination;
Support the OMT with piloting innovative tools that will enhance operational coordination;
Supports the roll out of existing initiatives that support the DaO agenda;

Corporate Competencies:

Demonstrates integrity by modelling the UN’s values and ethical standards

Promotes the vision, mission, and strategic goals of the UN

Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Treats all people fairly without favouritism

Fulfils all obligations to gender sensitivity and zero tolerance for sexual harassment.

Functional Competencies:

Proven knowledge in office procurement, HR/Admin and common services.

Tags data collection feasibility studies logistics operational activities oral communication political economy procurement public administration social sciences sri lanka support services word processing

Strong diplomatic skills and capacity to build and maintain partnerships with a number of stakeholders (UN Agencies, Government entities, other development partners and the private sector)

Fully proficient computer skills and use of relevant software and other applications, e.g. word processing, spreadsheets, internet, power point and experience in handling of web-based management systems.

Excellent interpersonal skills, proven networking, team building, organizational and communication skills.

Seeks and applies knowledge, information and best practices inside and outside the UN.

Ability and sensitivity to work with a wide cross-section of partners, including Government, I/NGOs and private sector.

A self-starter, able to inspire and influence action and work under pressure.

Consistently approaches work with energy and a positive, constructive attitude.

Demonstrates openness to change and ability to manage complexities.

Ability to handle sensitive information with confidentiality.

Technical Competencies:

Ability to undertake extensive research.

Demonstrates strong analytical oral and written communication skills

Ability to engage effectively with other implementing agencies supporting the respective UN agencies, development partners, civil society organizations, the private sector, etc.

Good understanding of the governance structure and systems in Sri Lanka, including the current political economy context.

Excellent presentation skills.

Required Skills and Experience


Secondary Education with 6 years of experience in providing coordination, administrative and operational support.


Bachelor’s degree in Business or Public Administration, Economics, Political or Social Sciences with 1 years of experience in providing coordination, administrative and operational support.


Proven ability to work independently

Evidence of strong research and analytical skills.

Usage of computers and office software package (MS Word, Excel etc.) and knowledge of database packages and experience in handling of web-based management systems is preferred.

A consistent track record of self-motivation and achievement

Prior experience with the UN system (with a specific focus on experience with the RCO) would be considered an advantage

Experience handling general project administration and management of logistics.

Demonstrated capacity to undertake assigned responsibilities and work under pressure.

A team player with excellent inter-personal skills


Fluency in English and Sinhala and/or Tamil with excellent written and oral communication skills is essential.


Important applicant information

All posts in the SC categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

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