Staff Counsellor, Vienna, Austria

Organization: International Atomic Energy Agency (IAEA)

Country: Austria

City: Vienna, Austria

Office: IAEA Vienna, Austria

Grade: P-3

Closing date: Tuesday, 17 November 2020

Staff Counsellor(P3)

( 2020/0474 (217506) )

Organization: MTHR-Division of Human Resources

Primary Location: Austria-Vienna-Vienna-IAEA Headquarters

Job Posting: 2020-10-20, 3:28:57 PM

Contract Type : Fixed Term


Probation Period : 1 Year

Organizational Setting

The Division of Human Resources (MTHR), within the Department of Management, plans, acquires and manages human resources to effectively implement the IAEA programmes. It thus delivers the full spectrum of human resource services, including HR organizational development and planning, talent acquisition and development, performance management, and administration of compensation and benefits. The Division serves a multicultural workforce of approximately 2300 people from diverse scientific, technical, managerial and professional disciplines.

Main Purpose

Reporting to the Medical Director, the Staff Counsellor provides counselling services to IAEA with an aim to prevent or alleviate stress and improve the overall health, performance, and morale of staff.


The staff counsellor is an advisor with expertise in helping the organization to identify factors that contribute to stress in the workplace and provide individual counselling services that help to mitigate or avoid the negative effects of workplace stress.

Functions / Key Results Expected

Provide psychological support to individual staff working through face-to-face or tele-counselling services.

Undertake individual assessments for staff who are having difficulty in coping with mental health-related symptoms.

Collaborate with medical service team to address stress-related issues.

Provide advice and other support to managers to help them promote a psychologically healthy workplace.

Contribute to the design of policies and guidelines, as well as information / booklets to increase awareness about issues related to mental health and well-being.

Deliver workshops, trainings, and information sessions on a wide range of topics (e.g. stress management, domestic violence, mental health promotion etc) to ensure that staff regularly receive relevant information and are aware of sources where to find information or assistance.

Actively engage with management and staff with a view to identifying their concerns.

Competencies and Expertise

Core Competencies



Planning and Organizing

Plans and organizes his/her own work in support of achieving the team or Section?s priorities. Takes into account potential changes and proposes contingency plans.


Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.

Achieving Results

Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Divisions programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.


Actively contributes to achieving team results. Supports team decisions.

Functional Competencies



Analytical thinking

Analyses information to identify cause and effect relationships and correlations. Identifies critical elements and assesses consequences of different courses of action and proposes solutions.

Partnership building

Identifies and builds partnerships. Develops and maintains long lasting partnerships to strengthen relationships. Delivers programmatic outputs and acquires resources in support of Agency goals.

Technical/scientific credibility

Ensures that work is in compliance with internationally accepted professional standards and scientific methods. Provides scientifically/technically accepted information that is credible and reliable.

Required Expertise



Expertise Description

Information Management


Excellent analytical skills, including the ability to interpret information provided by the staff, summarize findings and as applicable to provide creative solutions.

Administrative Support

Discretion and Respect for Confidentiality

Empathy, tact and discretion in dealing with staff.

Medical Support

Health and Safety

Working knowledge of mental health or counselling.

Administrative Support

MS Office (Word, Excel, Outlook, PowerPoint)

Proficiency in the use of the latest version of Microsoft Office (Word, Excel, Outlook and PowerPoint).

Qualifications, Experience and Language skills

Advanced University degree (Masters or equivalent) in clinical psychology, counselling, social work or psychiatry.

At least 5 years of relevant and progressively responsible experience in counselling, preferably at the international level.

Excellent oral and written command of English and German. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.


The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $60962 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 30603*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks‘ annual vacation, home leave, pension plan and health insurance

Tags civil servants domestic violence health promotion human resources information management mental health organizational development performance management social work talent acquisition trainings


Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process