Director - Global Shared Services Centre (GSSC), Budapest

Organization: UNICEF - United Nations Children’s Fund

Country: Hungary

City: Budapest, Hungary

Office: UNICEF GSSC Budapest

Grade: D-2

Closing date: Wednesday, 25 November 2020

Director, D-2, Global Shared Services Centre (GSSC), Budapest, Hungary

Job no: 535917

Position type: Fixed Term Appointment

Location: Hungary Division/Equivalent: Operations

School/Unit: Global Shared Services Centre

Department/Office: Director’s Office, GSSC

Categories: Human Resources, D-2, Senior Leadership Vacancies, Operations and Business Management

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a Champion.

Under the overall guidance of the Deputy Executive Director, Management, and with the policy guidance of the concerned UNICEF business owners of the related transactions (Comptroller, Director Division of Human Resources, Chief Information Officer, Director Supply), the Director provides leadership to GSSC, which delivers consolidated support to all UNICEF offices worldwide for transactions in the areas of finance, master data management, human resources administration, payroll and information technology support. The GSSC Director provides leadership and direction for expanding the Centre’s scope of functions, to streamline business processes across UNICEF, and to lead GSSC towards a value centric global business services center.

Global Shared Services Centre (GSSC) serves UNICEF staff and offices globally, and remains central to driving increased efficiency, ensuring the highest quality service, reducing organizational risk, and delivering value for money by leveraging the culture of customer service, continuous business improvement, knowledge-sharing and innovation. GSSC positions itself within UNICEF as a key driver of global business modernization and transformation for the organization, consistent with leading industry practices for Global Business Services entities.

In addition to the GSSC’s focus on the above areas, the Centre plays a central role in supporting UN Development System Reform initiatives linked to business operations. The GSSC Director represents UNICEF in the inter-agency Business Innovations Group (BIG)* as part of UNICEF’s overall engagement in and support to UN reform priorities.

[*The Business Innovations Group (BIG) was established to facilitate an agency-led change process and is co-chaired by the World Food Programme Executive Director and UN High Commissioner for Refugees. The goal of BIG is to facilitate a transformative change in the UN through consolidation, setting up shared service centres, leveraging technology and capitalizing on existing best practices.]

How can you make a difference?

The GSSC Director’s key functional accountabilities include:

Provide overall leadership for the Global Shared Services Centre and ensures a ‚client first‘ approach in the transactional areas of finance, master data management, human resources administration, payroll and information technology support.

Support the ongoing organizational improvement based on a sound understanding of the strategic direction of the organization, its structure, culture and key stakeholders and opinion leaders.

Ensure seamless collaboration with business process owners and champion continuous business improvement, simplification and streamlining, to further the effectiveness and efficiency of transaction processing, reduction of organizational risks, and delivery of high quality of services to UNICEF programmes and operations.

Monitor and report on quantity, timeliness and quality of services provided by the GSSC. In close collaboration with business process owners, adjust work processes, budgets and structure based on experience and risk assessment and analysis over time.

Continuously enhance staff capacities, morale and connectedness to the mandate and mission of UNICEF. Collaborate with concerned business owners to adjust, as needed, policies and procedures governing the processes for which the GSSC provides transactional support. Adjust Business Continuity Plan, and relevant parts of the BCM programme, as needed, based on experience.

Continue to analyze business processes in UNICEF to identify appropriate new processes where further global consolidation in the GSSC could lead to enhanced efficiencies and further savings to be redirected to programmes for children.

Partner with internal and external counterparts - in the UN system, private sector and others - to enhance efficiencies, effectiveness and the client experience by simplifying and streamlining policies, processes and systems, leveraging synergy whenever possible.

Represents UNICEF in the inter-agency Business Innovations Group (BIG) as part of UNICEF’s overall engagement in and support to UN reform priorities.

To qualify as an advocate for every child you will have...

An advanced university degree (Master’s degree or equivalent) in business or public administration, human resources management, or one of the social sciences is required. A first-level university degree in similar fields in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

A minimum of 15 years of relevant professional work experience in strategic planning, organizational design, driving and managing change, and leading and managing teams to support the delivery of an organization’s core mission is required.

Fluency in English is required. Knowledge of another official UN language or local language of the duty station is considered as an asset.

Person profile:

Specialized training and expertise in change management, innovation, organizational design, systems design, administration and management of large scale programmes/operations are highly desirable.

Prior hands-on experience in managing a significant budget and large numbers of staff and consultants with a strong client-focus is considered a key asset.

Demonstrated experience in the interpretation of quantitative and qualitative data, business analytics, productivity measures, and establishing SLAs and performance standards is highly desirable.

Knowledge and experience of UNICEF’s policies, processes and systems, and experience working/interacting with other UN agencies/international organizations, including familiarity with the processes of other agencies are highly desirable.

Work effectively in a highly changing and dynamic environment, demonstrating ability to learn and adjust quickly and building organizational capacity is desired.

Ability to co-create with others when designing or implementing new initiatives.

Strong leadership skills of managing complex projects, diverse teams including senior managers, and practicing high ethical standards are highly desirable.

Excellent interpersonal and partnership skills. Ability to develop strong partnerships at all levels within and outside the organization.

For every Child, you demonstrate...

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

The competencies required for this post are...

Builds and maintains partnerships

Demonstrates self-awareness and ethical awareness

Drive to achieve results for impact

Innovates and embraces change

Manages ambiguity and complexity

Thinks and acts strategically

Works collaboratively with others

Nurtures, leads and manages people

View our competency framework at

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: Nov 03 2020 Central Europe Standard Time Application close: Nov 25 2020 Central Europe Standard Time