ICT Specialist, Valencia, Spain

Organization: United Nations Office for Project Services (UNOPS)

Country: Spain

City: Valencia, Spain

Office: UNOPS Valencia

Closing date: Tuesday, 17 November 2020

Office of Information and Communications Technology (OICT) / Enterprise Application Centre-Asia (EAC-Asia)

In 2014 EAC-Asia was established to serve as Asia-Pacific hub to build enterprise applications for the United Nations Secretariat. The staff being located in New York, Valencia, and Bangkok, EAC-Asia oversees the development and maintenance of enterprise applications such as iNeed Customer Relationship Management system (iNeed), Electronic Fuel Management System 2 (eFMS-2), Electronic Contingency-Owned Equipment (eCOE), and Electronic Rations Management System (eRMS) among others.

Core enterprise application solutions have been built upon Siebel CRM public sector, Oracle-based identity management systems, JEE Spring Framework, PeopleSoft, SAP and Android/iPhone mobile platforms.

The position is located in Valencia, Spain. This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat and located in the United Nations Enterprise Application Centre- Asia (EAC - Asia). The incumbent of this position will be a consultant of UNOPS under its full responsibility.

With the direction of a Senior Project Manager the incumbent is expected to undertake the following duties:

Perform feasibility studies, systems analyses, design, development and implementation of new moderately complex systems and/or participate as a member of a development team responsible for key components of complex systems such as customer relationship management or enterprise resource planning.

Design and implement data management strategies for CRM solutions including focus on data clean up, data conversion and master data management.

Provide specialized advice to users, analyze users‘ requirements and translate these into new applications; determine application systems integration and linkage issues.

Define and implement cutover strategies for moderately complex CRM systems including but not limited to creating the cutover, ramp down and ramp up plans; and liaising with the business, functional and technical teams during cutover for implementation.

Conduct research, analysis and evaluation of new technologies and make recommendations for their deployment.

Orient and, if necessary, supervise new and junior employees, consultants, etc. in the development of a complex system.

Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Monitoring and Progress Controls

The incumbent is expected to produce documentation and software artifacts based on the on-going development project plan under the tight deadlines. Deliverables will be monitored and dynamically shifts based on the priorities.

Key performance indicators include:

Timely resolution of issues with high rate of business clients‘ satisfaction

On time delivery of high-quality software with less defects introduced in the production environment

Timely delivery of properly configured modules aligned with the specifications, quality, and deadlines

Provision and updates of quality assurance standard operating manual



A Bachelor’s degree in computer science, information systems, mathematics, business, or a related field is required.

A Master’s degree in an information technology field or MBA or in a relevant area may substitute for some of the required years of experience.

Work Experience Required:

Minimum of 7 years of relevant experience in leading Siebel CRM platform design and development is required with a Bachelor’s degree. 5 years of relevant experience will be required with a Master’s degree.

Proven skills in deployment planning/execution is required.

At least 3 years of hands on technical experience in Siebel e-Script, Siebel Workflows, and Siebel EAI is required.

At least 3 years of hands on technical experience in Oracle database is required.

Desirable: (The following experience is optional. Candidates who do not have it are welcome to apply):

Building trust with business communities is highly desirable.

Practical knowledge in UN information management and technical infrastructure is highly desirable.

Knowledge of UN field operation, rations management are advantage.

Language Requirements

Fluency in English (write, read, speak) is required.

Knowledge of another United Nations official language is an advantage.

Contract type: Individual Contractor Agreement (ICA)

Contract level: International Individual Contractor Agreement (I-ICA 2)Contract duration: Open-ended (renewable subject to funds availability and satisfactory performance)For more details about the ICA contractual modality, please follow this link:https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization. (for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Please note that the closing date is midnight Copenhagen time

Applications received after the closing date will not be considered.

Only those candidates that are short-listed for interviews will be notified.

Qualified female candidates are strongly encouraged to apply.

UNOPS seeks to reasonably accommodate candidates with special needs, upon request.

Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types

For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post

For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.

The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.

Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners‘ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce a strength that helps us better understand and address our partners‘ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information: Sustainable Development Cluster(SDC)

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.