Chief, Personnel Performance, New York, United States

Organization: UNDP - United Nations Development Programme

Country: United States

City: New York, USA

Office: UNDP New York, USA

Grade: P-5

Closing date: Saturday, 21 November 2020

Job ID: 33582

Practice Area - Job Family: Management

Vacancy End Date: (Midnight New York, USA) 21/11/2020

Duty Station: New York, United States

Education & Work Experience: I-Master’s Level Degree - 10 year(s) experience

Languages: English

Grade: P5

Vacancy Type: FTA International

Posting Type: External

Bureau: Management

Contract Duration: 1 Year with possibility for extension


UNDP is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). With presence in 170 countries and territories, UNDP endeavors to help countries develop strong policies, skills, partnerships and institutions so they can sustain their progress. UNDP personnel are united by a common purpose: to help countries and communities across the world pursue peaceful, prosperous lives, lived in harmony with the planet.

Drawing on the diversity of UNDP0‘s client needs and partnerships, the Office of Human Resources (OHR) in the Bureau for Management Services (BMS is the hub for the global HR function for UNDP, providing strategy, policy setting, guidance and oversight. In addition, OHR provides a broad range of HR advisory and talent management services enabling UNDP to deliver fully integrated development solutions at corporate level. In this context, OHR is focused on the implementation of an ambitious and forward-looking three-year strategy, People for 2030, which will progressively transform UNDP’s culture and enable its workforce capacity to deliver more and better results.

Through People for 2030, OHR aims to be at the leading edge of HR in the international development sector by developing high quality and innovative human resources solutions and driving transformation across UNDP.

In this renewed and dynamic framework, OHR is seeking high caliber human resources professionals with a strong HR background, and the capacity, commitment, and attitude needed to generate a culture characterized by innovation, entrepreneurship and a focus on delivering transformative outcomes.

In this context, and under the direct supervision of the OHR Deputy Director, Talent and People Services, the Chief of Personnel Performance provides substantive leadership to the development and implementation of the UNDP-wide approaches and strategies aimed at creating a positive employee experience and maintaining a safe, respectful and enabling working environment that enables personnel engagement, productivity and performance. More specifically, the Chief of Personnel Performance will lead and provide advice on matters related to employee experience and engagement, diversity and inclusion in the workplace, duty of care with a focus on occupational safety, health and wellbeing (OSHW), dealing with misconduct in the workplace, and individual performance management and its linkages with the broader organizational performance.

Duties and Responsibilities

Advance the UNDP-wide dialogue on creating a positive employee experience throughout the employee life cycle as a key element of the UNDP employer value proposition. Advise the organization on strategies and approaches to realize the UNDP objective of being ‚the best place to work‘ and the linkages between its many elements and the organizational performance.

Influence and provide best practice and innovative solutions to people managers in creating a psychologically safe, respectful, inclusive and enabling working environment as a critical driver of employee engagement.

Lead the development and implementation of methodologies and tools to measure employee engagement and satisfaction as key drivers of individual and organisational performance. Provide advice and foster action to raise engagement levels in offices across UNDP, and, as such, enable productivity and performance.

Lead the development of platforms and tools for regular engagement with UNDP personnel with a view to maintaining a continuous employee-management dialogue on UNDP strategies, policies and critical workplace issues.

Drive the organizational dialogue on the duty of care, with a focus on guiding the development of the UNDP strategies, approaches, and policies on occupational safety, health and wellbeing (OSHW). Guide UNDP managers on ways to identify and effectively address key workplace risks and stressors and devising effective mitigation/response measures.

Guide the UNDP approach to creating a high-performance culture with a focus on individual performance management and linkages between the performance of individual personnel and the organizational performance. Oversee the development and implementation of the performance management policies and tools, as well as corporate reward and recognition programmes as a way to promote excellence and great performance. In collaboration with the career management & succession and talent management teams, promote linkages between employee performance, career and development. Ensure strategic contribution and requisite linkages with other talent management processes and broader issues of organizational performance, e.g. talent reviews. Guide the organization on the best practice solutions to deal with under and non-performance. In close collaboration with Business Partners, provide advice on management of individual performance cases and dispute resolution. Oversee the effective delivery of the rebuttal process.

Advise on and drive the development of the UNDP corporate strategies on the diversity and inclusion in the workplace, and building an inclusive organizational culture. Drive collaboration with partners across UNDP to foster the achievement of the D&I objectives. Lead the development of the evidence-based action plans, programmes and initiatives to give effect to the gender parity, disability inclusion and other D&I strategies. Working closely with the OHR Policy Team, directly contribute to the development of the policies known to support and enable diversity and inclusion (e.g. family friendly policies, policies on flexibility in the workplace). Ensure integration of D&I considerations into all relevant people management strategies, policies, programmes and processes across the employee life cycle.

Working closely with the Executive Office, Office of the Audit and Investigations, Legal Office, Office of the Ombudsman, and the Ethics Office, lead the design and implementation of the people aspects of the UNDP strategies, policies and initiatives to prevent and respond to harassment, sexual harassment (SH) and sexual expoitation and abuse (SEA), all forms of discrimination and abuse of authority.

Ensure effective management of the TPS Personnel Performance Unit, including setting the general direction and work standards and objectives for the Unit and individual members of the team; coach the team members for performance and development, provide relevant guidance, feedback and support, empower and motivate them; develop, monitor and report on the workplans and budgets.

As a member of the TPS and OHR Management Teams, contribute to the development of the holistic UNDP people strategies and plans, and effective leadership of TPS and OHR at large.

Represent OHR, BMS and UNDP at large in relevant UNDP interagency and wider professional fora and networks.



Ability to make new and useful ideas work.


Ability to persuade others to follow

People Management

Tags collective action corporate strategies dispute resolution entrepreneurship ethics gender parity human resources human resources management immigration law knowledge management management services occupational safety organizational culture organizational development performance management sdgs sustainable development sustainable development goals wellbeing

Ability to improve performance and satisfaction.


Ability to listen, adapt, persuade and transform.


Ability to get things done while exercising good judgement


Human Resources Management (General)

Knowledge of HR management issues and principles and the ability to apply them to strategic and/or practical situations

Collaboration & Partnerships

Ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support. Sets overall direction for the formation and management of strategic HR relationships contributing to the overall positioning of UNDP.

Human Resources Policy Engagement

Knowledge of HR Policy principles and rationale and ability to lead in the provision of HR policy advice and business solutions

Management & Coordination

Ability to manage and coordinate campaigns and people with inspiration. Believe in and promote diversity in the workplace and reshaping the workforce to meet need.

Substantive Strategic Networking

Ability to substantively engage and foster networks with UN HR practitoners, academia, research institutions, and think tanks.

Knowledge Management

Ability to capture, develop, share and effectively use HR information and knowledge.

Required Skills and Experience


A Master’s level degree, preferably in organizational/industrial psychology, human resources management, organizational development, business administration, or extensive compensating experience in the area of human resources management.

Or Bachelor’s level degree with at least 5 additional years of relevant work experience.


A minimum of 10 years of relevant managerial experience in the public or private sectors (national or multilateral organizations, including UN, academia, non-governmental sector, private and corporate companies with the increasing level of responsibility.

A minimum of 5 years experience in human resources management.

Other requirements:

Commitment to the United Nations system’s mission, vision and values; cultural sensitivity and adaptability

Membership in/familiarity with the professional HR networks is an asset

Language Requirements:

Full proficiency in English. Knowledge of another UN language is an asset.


Important information for US Permanent Residents (‚Green Card‘ holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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