Senior Information Communication Technology Associate, Santo Domingo, Dominican Republic

Organization: Unicef

Country: Dominican Republic

City: Santo Domingo

Office: UNICEF in Santo Domingo, Dominican Republic

Closing date: Monday, 23 November 2020

Senior Info. Comm. Technology Associate (GS-7), FT, #108612, Dominican Repúblic

Job no: 534405

Position type: Fixed Term Appointment

Location: Dominican Rep. Division/Equivalent: Latin America and Caribbean Regional Off

School/Unit: Dominican Republic

Department/Office: Santo Domingo, Dominican Republic

Categories: Information Communication Technology, G-7

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Opportunity

UNICEF is a knowledge leader for children’s rights and wellbeing and a growing body of evidence reveals that, whatever their cultural and geographic contexts, many children now use ICTs as part of their everyday lives. ICTs can be used to gather real time information in development and humanitarian settings, to increase engagement of children and other stakeholders and to collect information to better shape and measure the impact of policies. UNICEF’s mandate cuts across many aspects of the SDGs, and further work is required in areas of cybersecurity, child online protection and information systems supporting child protection initiatives. ICTD must therefore increasingly partner with appropriate policy departments, internally and externally, in addition to supporting the digital transformation of the organization itself. In the process of developing the 2018-2021 UNICEF Strategic Plan, special emphasis has therefore been put on how technology can lead to improvements in service delivery as well as how technology and innovations can serve to reach the most marginalized and hardest-to-reach children.

How can you make a difference?

Summary of key functions/accountabilities:

ICT Office Customer Service Support:

The Senior ICT Associate enlists the support and cooperation of client staff from across the office in the installation and maintenance/troubleshooting of ICT applications.

Proactively identifies from colleagues, users and user groups applications requirements and proposes them to the concerned development entity (ICTD, outside vendors, etc.), provides training in new systems and applications, and monitors optimal utilization.

The Senior ICT Associate coordinates with external service providers, such as telephony providers, and consultants, ensuring delivery of ICT services for prompt resolution of service issues.

ICT Administration:

The Senior ICT Associate performs specialized IT application administration activities to ensure functionality and efficient user interface. Accountabilities/key results include:

Analyzes functional issues, developes functional specifications and identifies the need for new systems or re-engineering/enhancements of the existing systems or applications.

Supports the development, programming, testing, debugging and implementation of new applications and systems and customizing existing applications, in accordance with global policies and guidelines.

Provides second-level support to users on systems applications including assistance on technical issues, setting up user access security profiles, and other related user issues.

Drafts technical documentation and manuals.

Assesses training needs, develops and presents structured and ad hoc training to users as required.

Assists in the management of specialized ICT projects, particularly in the area of development and implementation of new systems and applications.

Prepares periodic and ad hoc reports.

ICT Innovation and Programme Support:

Spearhead the technical support to approved innovation initiatives and work closely with programme staff to facilitate proper implementation;
Supports technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries to build capacity and nurture independence;
Assists in the selection of training providers and the development of training materials;
Collaborates with programme sections and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;
Supports supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products;
Provides oversight of providers and third-parties of ICT-related services and products to programme;
Assists in the facilitation of project management methodologies trainings and supports the application by staff, counterparts and implementing partners.

ICT Risk Management

Tags caribbean region child protection communication technology communities of practice computer science good practices information systems information technology knowledge sharing latin america operating systems project management risk management sdgs trainings user interface wellbeing

Actively learns and implements modern ICT risk management techniques and procedures in alignment and compliance with corporate standards.

Identifies system vulnerabilities and relevant security patches; prioritizing, evaluating, testing and applying third party patches, as per global policies and guidelines.

Facilitation of knowledge building and knowledge sharing

Maintenance of staff training profiles to ensure optimal level of office-wide proficiency in the use of soft/hard technological means.

Synthesizes lessons learned and good practices in ICT to use within the office.

Contributes to knowledge networks and communities of practice.

To qualify as an advocate for every child you will have...

Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.

ITIL Foundation Certificate or equivalent customer support certification is an asset. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Advanced knowledge of the organization’s ICT regulations, rules and procedures as well as systems and applications.

In-depth knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows, MS Office, and other apps), hardware and applications software and other office technology equipment.

Advanced knowledge across multiple technical areas such as ICT administration, system analysis/development methods, database, Web management, networking and security, operating systems, applications, or business process analysis, as required.

A minimum of seven years (7) of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.

Experience in aiding users on IT products and services and use of applications and diagnostic tools is required.

Practical experience in providing technical and business customer support and services is required.

Practical experience and working knowledge of various computer platforms and applications, as needed, is required.

Developing country work experience and/or familiarity with emergency and telecommunications considered an asset.

Fluency in Spanish. Good working knowledge of English is required. Knowledge of another official UN language.

For every Child, you demonstrate...

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA).

Core Competencies:

Demonstrates Self Awareness and Ethical Awareness (1)

Works Collaboratively with others (1)

Builds and Maintains Partnerships (1)

Innovates and Embraces Change (1)

Thinks and Acts Strategically (1)

Drive to achieve impactful results (1)

Manages ambiguity and complexity (1)

The functional competencies required for this post are...

Analyzing (II)

Planning and organizing (II)

Applying Technical expertise (II)

Following Instructions and Procedures (II)

View our competency framework at: CF_Short_Brochure_Jan2020_FIN3.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: Nov 07 2020 SA Western Standard Time Application close: Nov 22 2020 SA Western Standard Time