Senior Information Technology Officer (IT Services, Platforms And Operations), Rome, Italy

Organization: Food and Agriculture Organization of the United Nations (FAO)

Country: Italy

City: Rome, Italy

Office: FAO Rome

Closing date: Friday, 4 December 2020


Senior Information Technology Officer (IT Services, Platforms And Operations)

Job Posting: 13/Nov/2020

Closure Date: 04/Dec/2020, 10:59:00 PM

Organizational Unit : CSI

Job Type: Staff position

Type of Requisition : Professional

Grade Level : P-5

Primary Location: Italy-Rome

Duration : Fixed term: 2 years with possibility of extension

Post Number : 0044164

CCOG Code : 1A05

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

The length of appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to the extension of appointments.

FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture

Qualified female applicants, qualified nationals of non-and under-represented member nations and person with disabilities are encouraged to apply for this position

FAO does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

All applications will be treated with the strictest confidentiality

The incumbent may be re-assigned to different activities and/or duty stations depending on the evolving needs of the Organization.

Organizational Setting

The Information Technology Division (CSI) is responsible for all IT activities within the Organization.

The IT Division performs on behalf of the Organization the following critical roles: defining FAO IT policies and providing strategic advice on IT architecture and standards, governance, policy and operational matters while monitoring organizational compliance; defining the mechanisms for managing FAO’s information and data; protecting FAO’s information assets and ensuring confidentiality, integrity and availability; ensuring provision of IT services that are core for the Organization’s global operations and supporting the information and business processes; coordinating organization-wide IT activities in order to reduce duplication and fragmentation and to increase integration of information data, systems and platforms, mobilizing IT resources from across the Organization

The post of Senior Information Technology Officer is located in the Information Technology Division.

Reporting Lines

The Senior Information Technology Officer reports to the Director, Information Technology Division, and within work-planning and resource-allocation coordination provided by the Deputy Director.

Technical Focus

Develop and implement a global infrastructure roadmap aligned with CSI strategy. Lead ICT initiatives to deliver secure, robust and evolving infrastructure services. Define and oversee the management of FAO global ICT support mechanisms, IT infrastructure operations, and underlying platforms. Manage strategic relationships with key ICT product and service providers.

Key Results

Leading strategies and provision of advice as well as IT projects and activities to ensure that the Organization’s requirements for Information Systems (IS) and Information and Communications Technology (ICT) are effectively met.

Key Functions

Leads specialised activities carried out by the CSI;
Prepares work plans and monitors progress to ensure delivery of Operations and/or Projects outputs as per Organizational needs and agreed priorities;
Manages the financial and human resources assigned;
Participates in planning, coordinating and setting policies for the development and implementation of an Organization-wide IT strategy/roadmap and for the development of supporting standards, procedures and practices according to agreed work plans;
Develops, monitors and reports on key performance indicators of the assigned functions;
Advises senior management on IT matters including the implications of various functional and technological alternatives and on IS/ICT strategies, governance and standards including their impact on the Organization’s ability to deliver its programs;
Leads the planning, coordination and setting of policies for the development and implementation of an Organization-wide IS/ICT strategy and for the development of supporting standards, procedures and practices according to the agreed work plans;
Leads special projects and supervises staff, including external service providers and consultants;
Represents the Organization and the Division in formal meetings, negotiations, and/or mediation/problem resolution meetings to reach agreement on various IT issues and/or to resolve difficult or contentious problems

Specific Functions

Leads and directs the IT Infrastructure team, to deliver timely, cost effective global IT Infrastructure services to the organization. Establish and maintain agreed service levels in the delivery of IT Infrastructure services, ensure resilience and sustainable ‚steady state‘ of existing core platforms, infrastructure, networks, telephony and cloud services, through continuous maintenance and enhancements in support of FAO globally.

Defines global infrastructure services vision, enables innovation and leverage ICT trends that meet the organization’s requirements and expectations; recommends opportunities and solutions that can drive the achievement of FAO core objectives; develops global enterprise standards and technology architecture, as well as the IT operations governance process.

Ensures that systems and capability solutions align with all relevant Architecture, Infrastructure, Project Methodology and other critical frameworks and governance.

Leads initiatives and projects, including Continuous Improvement of Service Delivery globally; provides leadership to ensure delivery of 24/7 service operations and KPI compliance.

Liaises with the CSI to influence the technical aspects of strategic decisions regarding IT infrastructure and enterprise architecture.

Engages and advises in platform/solution evaluations, selections, and integration approach; drives the standardization and rationalization of the FAO global IT infrastructure to a clearly defined, optimized, and enhanced end-state infrastructure.

Drives the direction, management, and delivery of timely and efficient IT services delivery to customers and users (12,000+), including global ServiceDesk, Regional and Field office Coordination, and the related processes: Incident Management, Change Management, Problem Management; leads the implementation and operation of all technology infrastructure deployed across FAO offices, which includes data center, network and server services, telephony, service monitoring, user support, servers, storage and related software.

Collaborates with other agencies on the development of cost-effective IT Infrastructure, i.e. to facilitate implementation of Deliver as One initiatives in countries where multiple agencies and funds operate.

Develops and leads technology infrastructure strategy and execution. Ensure alignment of the infrastructure strategy, and priorities, with FAO solutions requirements and the global IT strategy


Minimum Requirements

Advanced university degree in Information Technology, Computer Science, Information Systems, Software Engineering, Mathematics/Statistics, or related field

Ten years of relevant experience in the area of IT Operations and Service Delivery

Working knowledge of English and limited knowledge of one of the other two or Russian, Arabic, or Chinese.


Results Focus

Leading, Engaging and Empowering


Tags architect change management computer science continuous improvement human resources information and communications technology information systems information technology knowledge sharing software engineering standards of conduct technical aspects transparency

Partnering and Advocating

Knowledge Sharing and Continuous Improvement

Strategic Thinking

Technical/Functional Skills

Work experience in more than one location or area of work, particularly in field positions is essential

Extent and relevance of experience in supporting infrastructure and leading teams in global service delivery context, in particular delivering in the field

Extent and relevance of experience within a solutions oriented technical environment, preferably with a software development and/or architecture background.

Extent and relevance of experience in managing and leading complex infrastructure in a geographically dispersed organization with 10,000 + users, with comprehensive disaster recovery architecture and operations, including cloud, and highly-available services.

Extent and relevance of experience in leading large-scale, cross-functional complex teams of technical and non-technical professionals

Solid understanding of IT Infrastructure lifecycle: Architecture, Design and Operations and working knowledge of networking, IT security and systems design

Demonstrated strategic Ability to translate business needs into technical requirements

Demonstrated ability to seize accountability, manage and prioritize multiple projects and resources concurrently, developing budgets and managing forecasts for IT investments.

FAO staff are expected to adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.


FAO reserves the right not to make an appointment.


A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, click on the following link: allowances/salary.htm Other benefits, subject to eligibility, include:

Dependency allowances

Rental subsidy

Education grant for children

Home leave travel

30 working days of annual leave per year

Pension fund entitlements under the UN Joint Staff Pension Fund

International health insurance; optional life insurance

Disability protection

FAO encourages a positive workplace culture to increase inclusivity and diversity within its workforce. FAO applies measures in which all staff members contribute equally and in full to the work and development of the Organization. This includes:

elements of family-friendly policies

flexible working arrangements

standards of conduct.


To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications and language skills.

Candidates are requested to attach a letter of motivation to the online profile;
Once your profile is completed, please apply and submit your application;
Your application will be screened based on the information provided on your online profile;
Please note that FAO will only consider academic credentials or degrees obtained from an educational institution recognized in the IAU/UNESCO list;
Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications;
Incomplete applications will not be considered;
Only applications received through the FAO recruitment portal will be considered;
We encourage applicants to submit the application well before the deadline date.

If you need help, or have queries, please contact: