Social Protection Specialist, Amman, Jordan

Organization: The World Bank

Country: Jordan

City: Amman, Jordan

Office: World Bank in Amman, Jordan

Closing date: Thursday, 31 December 2020

Social Protection Specialist

Job #: req10391

Organization: World Bank

Sector: Social Protection

Grade: GF

Term Duration: 3 years 0 months

Recruitment Type: Local Recruitment

Location: Amman,Jordan

Required Language(s): English, Arabic

Preferred Language(s): Closing Date: 12/31/2020 (MM/DD/YYYY) at 11:59pm UTC


Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank consists of two entities - the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA). It is a global development cooperative owned by 189 member countries. As the largest development bank in the world, the World Bank provides loans, guarantees, risk management products, and advisory services to middle-income and creditworthy low-income countries, and coordinates responses to regional and global challenges. Visit

The Social Protection and Jobs Global Practice

WBG is the largest provider of development finance and solutions for social protection, labor and jobs, working with high-income, middle-income, and low-income countries to develop country-tailored solutions for specific social protection and labor challenges. These range from increasing the efficiency with which social resources are spent (where well-designed social safety net programs, reformed pension reforms, and integrated social protection systems are proven solutions), to improving employment outcomes through employability programs and associated policy reforms, often most effective when targeted at the poor or the young.

The Social Protection and Jobs Global Practice delivers Analytical and operational approaches and evidence-based solutions to help individuals and families manage risk, cope with chronic/transitional poverty, and access better livelihoods and jobs. These include:

Strategy, analysis, financing and design of programs delivering social safety nets/social assistance in the form of cash transfers, public works programs, social services, and fee waivers.

Advisory and analytical services on design and delivery of contributory transfers (including old-age pensions, unemployment insurance, disability and survivor benefits), and their fiscal sustainability (including budget support for transitions).

Analysis, design and delivery of labor market and youth employment programs (with a focus on supply side interventions and intermediation policies), as well as policy advice on labor market regulations and interventions.

Strategy, analysis, financing and design of integrated social protection delivery systems (e.g., payments, identification, registries, systems assessments) as underpinnings of effective social programs that can help cope with climatic shocks or underpin fiscal reforms.

MENA Regional Social Protection and Jobs unit (HMNSP) manages operations and analytical work across the region. The unit is seeking a Social Protection Specialist to support the Bank’s Social Protection and Jobs engagement in Jordan. Based in the Jordan WB office, the successful candidate will work in close collaboration with the Task Team Leaders of the various projects and technical assistance activities, other Social Protection team members, as well as colleagues in other sectors and the Country Management team.

The World Bank Social Protection and Jobs (SPJ) Program in Jordan is growing and currently includes two operations and a rich program of analytical and advisory services (ASA) across social assistance, pensions and labor. The Jordan Emergency Cash Transfer COVID-19 Response Project (US$374.14 million) is providing support poor and vulnerable households and workers affected by the COVID-19 pandemic. The Youth, Technology and Jobs project (US$200 million; co-led with the Finance, Competitiveness and Investment (FCI) and Education Global Practices) is supporting digital job opportunities for youth. The ASA program supports reforms in social assistance reforms (Takaful cash transfers, National Unified Registry, Economic Empowerment Strategy), pensions (financial sustainability and coverage of informal workers), and labor (job informality, public sector wage premium). The World Bank works with a large number of Government counterparts (e.g. Ministry of Planning and International Cooperation, Ministry of Social Development, National Aid Foundation, Ministry of Labor, and the Social Security Corporation) and development partners (e.g. UNICEF, WFP, FCDO, KfW, USAID, EU and ILO).

Duties and Accountabilities

The successful candidate will be a member of the Middle East and North Africa (MENA) Social Protection and Jobs team and report to the Practice Manager of SPJ GP for MENA Region. S/he works as a core member of the SPJ team in the World Bank’s Jordan Office in Amman to support the SPJ engagement in Jordan. The primary responsibility of the Social Protection Specialist will be:

Contribute as core team member to the SPJ GP’s work program in Jordan as well as the preparation, development and implementation of Social Protection & Jobs and multi-sectoral operations and technical assistance at all stages of the project cycle.

S/he will work closely with other SPJ team members to provide oversight and on the ground leadership.

Provide project implementation and technical support to the Jordanian National Aid Fund (NAF), Ministry of Social Development and Ministry of Labor to ensure all activities are achieving expected results.

Engage and contribute to the policy dialogue with government officials.

Liaise with donor partners and represent the Bank in all activities related to Social Protection and Jobs in Amman.

Support external communications related to Social Protection and Jobs in Amman.

Lead or contribute to analytical work in the social protection sector and produce reports and presentations, as needed.

Contribute to the broader human capital agenda for Jordan and support on broader HD work program.

Contribute to gender/youth/refugee work in Jordan.

Work closely with other Global Practices in the field to ensure synergies.

Respond to ad-hoc and urgent requests from management, as requested.

Contribute to other tasks as needed including potential work on other countries in the region, preparing new projects, events and conferences.

Selection Criteria

Master’s degree in relevant discipline (social policy, economics, public policy) with at least five years of directly relevant experience in the areas of social assistance, poverty reduction, labor or other related fields.

Social Protection and Labor technical skills including social assistance, social insurance/pensions and employment programs.

Experience working with clients to build capacity and engage in policy dialogue on social protection and labor.

Proven experience working in, or closely with, government departments or related agencies on broad issues such as social safety nets, employment, or pensions.

Tags advisory services cash transfer competitiveness covid data analysis development finance external communications government departments international cooperation middle east north africa poverty reduction project implementation project preparation public sector public works reconstruction risk management social development social policy social safety nets social services unemployment insurance youth employment

Strong analytical skills, including an understanding of core social protection and labor data sets, indicators, tools for data analysis, and the use of the resulting evidence for policymaking.

Ability to present complex analytical conclusions and policy implications to policy makers, donors, stakeholders and other non-specialized audiences.

Good knowledge of the Jordanian context, a plus.

Solid experience in working with multiple donors and social protection partners.

Demonstrated knowledge and understanding of project/program management concepts, as well as of instruments and processes related to project preparation and implementation.

An understanding of the World Bank’s development initiatives and policies and practices related to lending and non-lending operations will be an advantage.

Client Orientation

Strong policy dialogue skills with high-level counterparts and other stakeholders; client focused with an ability to provide prompt and high-quality responses.

Ability to maintain client relationships in the face of conflicting demands or directions.

Ability to provide evidence-based advice and practical solutions based on sound diagnosis and judgement, and mindful of political considerations and capacity limitations.

Ability to influence and promote consensus among different stakeholders.

Ability to manage diverse and sometimes competing interests and perspectives.

Leadership, Collaboration, and Inclusion

Excellent interpersonal skills, with proven ability to work in a team and intercultural environment with minimal supervision.

Proven track record of multitasking, managing competing demands, and effectively and timely delivering on tasks.

Proven ability to identify and develop new and creative partnerships with a wide variety of stakeholders.

Ability to work in a collaborative way and build relationships around a common goal.


Evidence of strong interpersonal skills and good judgement.

Capacity to share and convey complex technical issues in a format adapted to the final audience, orally and in writing.

Fluency in written and spoken English. Knowledge of Arabic is highly desirable.

Required Competencies

Drive for Results - Strong personal ownership and accountability to meet deadlines and achieve agreed-upon results, with the personal organization and drive to do so.

Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view.

Knowledge, Learning and Communication - Actively shares and seeks knowledge with others, communicating and presenting information in a conceptually sound, clear, and organized manner.

Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others‘ work.

Excellent written and oral presentation skills in English.

Poverty has no borders, neither does excellence. We succeed because of our differences and we continuously search for qualified individuals with diverse backgrounds from around the globe.