Digital Re-Engineering Coordinator Specialist, Gaborone, Botswana

Organization: UNDP - United Nations Development Programme

Country: Botswana

City: Gaborone, Botswana

Office: UNDP Botswana

Grade: P-4

Closing date: Tuesday, 19 January 2021

Job ID: 34468

Practice Area - Job Family: Capacity Development

Vacancy End Date: (Midnight New York, USA) 19/01/2021

Duty Station: Gaborone, Botswana

Education & Work Experience: I-Master’s Level Degree - 7 year(s) experience

Languages: English

Grade: P4

Vacancy Type: FTA International

Posting Type: External

Bureau: Africa

Contract Duration: 1 Year with possibility for extension


Botswana’s National Vision 2036 encapsulates the country’s development aspiration of transforming Botswana to a knowledge-based economy and a high-income status by 2036. This aspiration is underpinned by amongst others, harnessing Fourth Industrial Revolution (4IR) technologies to realize digital transformation. Furthermore, Botswana is committed to sustainable and inclusive development, and has thus mainstreamed the Sustainable Development Goals (SDGs) to proactively champion the efforts to achieve the 2030 Agenda for Sustainable Development.

Botswana has developed a Digital Transformation Strategy (SmartBots) titled "Towards Digital Transformation for Batswana", whose aim is to develop a new proposition to drive transformation across the government, economy, and society.

Botswana aspiration is to network and diffuse new technologies to strategic sectors of the economy such as agriculture, tourism, health, and education amongst others, to spur innovation, scale up production and give Botswana a competitive edge to attract investment as well as export of goods and services. Botswana has a relatively high youth unemployment estimated at 37%, despite being educated. Botswana’s youth remains an untapped asset whose skills can be honed and harnessed in the deployment of new technologies and innovation on a large scale.

The key focus areas of the SmartBots aimed at driving 4IR include the following: a) Leave no one behind - Connect the country and include all Batswana (Build internal market) b) Build a knowledge workforce - Provide knowledge and tools to compete (Assemble human capacity) c) Digitize - Build a customer experience that is integrated, seamless and trusted leveraging digital technologies (Become responsive to global market), d) Innovate - Co-create data-driven products and services, adding public and private sector value (Accelerate development and take leadership in key markets) e) Compete - prioritize and invest in the ideas and compete in the global markets, i.e. establish a strong public sector and generate prosperity for all Batswana.

The Government is committed to implementing the Digital Transformation Strategy (2020 - 2022) in three years. Through the Digital Transformation Strategy, Botswana aims to achieve high-impact initiatives such as: Public Sector Digital Transformation focusing on building local technology companies that will not only solve the country’s digital needs but can scale and compete regionally and globally; supporting digital transformation in the public sector, completing key digital infrastructure, ensure universal and affordable connectivity for all Batswana and an agile and responsive digital regulatory framework that keeps pace with emerging technologies. The Strategy further aims to revamp the education system to ensure Botswana produces knowledge workers who can participate in the knowledge-based economy.

To this end, Botswana is looking for strategic development partners that could help Botswana capitalize on the 4IR technologies to advance the SDGs through the implementation of SmartBots. It is within this context that UNDP will support the government to implement the SmartBots by supporting the recruitment and placement of an International Digital Transformation Coordinator, who will work with the SmartBots team to provide overall advice for the management of the re-engineering/ digitization of key processes, that will be prioritized to be rolled out as part of rolling out Government of Botswana’s Digital Transformation Strategy implementation.

Duties and Responsibilities

Summary of Duties and Responsibilities

Manage the re-engineering/ digitization of key processes, people, and programs, as part of the Government of Botswana’s Digital Transformation Strategy implementation

Support initial assessment of processes to be re-engineered

Support execution of the re-engineering process and provide technical assistance

Manage communication and change management of re-engineering exercise

1. Manage the re-engineering/ digitization of key processes, people, and programs, as part of the Government of Botswana’s digital strategy implementation

Develop a strategic roadmap for implementing the overall re-engineering exercise, including identifying key workstreams, required resources, related milestones, and end deliverables

Coordinate technical efforts of the teams and ensures changes are done to quality satisfactory standards

Plan and coordinate the efforts of the whole Government of Botswana Process Mapping and Re-engineering team, while ensuring strategic alignment with other key stakeholders

Support organizational design and define roles and responsibilities in the re-engineering process

Provide individual expertise on technological platform coherence and re-engineering process, facilitating connections to other experts as needed

Develop a monitoring and evaluation model that is applied to the re-engineering process to ensure impact is achieved, deliverables are met, and stakeholders are satisfied with progress.

2. Support initial assessment of processes to be re-engineered

Support assessment of key initial processes and programs to be re-engineered into a digital format - including identifying where existing processes are in regard to their technology, data architecture, existing digital initiatives, and other relevant information for prioritization

Prioritize key initiatives to be re-engineered in 2021, using inputs from broader country-wide strategic direction, government end objectives, landscape analysis, stakeholder interviews, technical know-how, a capabilities and skills assessment, and other information sources

For each prioritized initiative, map current state, best-fit future digital state in line with broader strategic goals and identify process to arrive at end state (incl. legal, procurement etc.).

Define improvement opportunities, KPIs, and oversight process to ensure desired improvements from re-engineering are realized

3. Support execution of the re-engineering process and provide technical assistance

In close collaboration with local partners and technical experts, benchmark the digitalized workflows already developed in other comparable countries, adjustable for Botswana (procurement, finance, HR, travel, administrative services, etc.)

Tags architect capacity development change management digital strategy inclusive development information management information technology knowledge based economy monitoring and evaluation new technologies organizational design procurement project management public sector sdgs sustainable development sustainable development goals

Serve as focal point to ensure re-engineering remains well-connected to the broader Digital Transformation Strategy

Incorporate continual user feedback into end design of re-engineering process so that it is intuitive and easily understandable

Ensure success of all technical partnership aspects to support re-engineering process

Provides regular reports and update to the UNDP Botswana and the Government of Botswana

Support project management and facilitation of other re-engineering activities as agreed

4. Manage communication and change management of re-engineering exercise

Apply a structured methodology for system change and support change management activities

Develop communication materials to ensure local stakeholders understand re-engineering processes and impact of embracing the digital opportunity

Provide input, document requirements and support the design and delivery of training programs to ensure stakeholders and users are able to use the re-engineered processes in a more efficient or impactful manner

Help different teams respond to and process changes triggered by re-engineering process


Core Competencies

Innovation : Creates new and relevant ideas and leads others to implement them

Leadership : Plans and acts transparently, actively works to remove barriers

People Management : Models high professional standards and motivates excellence in others

Communication : Gains trust of peers, partners, clients by presenting complex concepts in practical terms to others

Delivery : Critically assesses value and relevance of existing policy / practice and contributes to enhanced delivery of products, services, and innovative solutions

Technical/Functional Competencies

Project Management


Stakeholder Management

Team Building

Required Skills and Experience

Education : Advanced university degree (Master’s degree or equivalent degree) in information technology, business analysis, information management or related area.

Experience : 7 years of relevant working experience,icluding implementation of ICT/digital strategies,management and supervision of ICT/digital services and teams,IT application management,digital engagement or other relevant field.


Women are strongly encouraged to apply. The selection process will be fair and transparent.