Domestic Abuse Prevention Program Coordinator, Washington, United States

Organization: The World Bank

Country: United States

City: Washington, United States

Office: World Bank in Washington, United States

Closing date: Friday, 15 January 2021

Domestic Abuse Prevention Program Coordinator

Job #: req10346

Organization: World Bank

Sector: Other

Grade: GF

Term Duration: 2 years 0 months

Recruitment Type: International Recruitment

Location: Washington, DC,United States

Required Language(s): English

Preferred Language(s): French; Spanish

Closing Date: 1/15/2021 (MM/DD/YYYY) at 11:59pm UTC


Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit Project/Task Background / General Description: The Incumbent will be functional within the Health and Safety Directorate (HSD), Mental Health & Wellbeing Unit (MHWU), which assists and advises in identifying staff health issues which are related to the workplace in HQ and Country Office locations for World Bank Group (WBG) and International Monetary Fund (IMF) staff. These client institutions are richly diverse environments, with over 20,000 staff members from more than 150 countries working in Washington, DC, and at more than 120 Country Office locations globally. The HSD mission is to protect and promote the health and safety of staff wherever they may be, taking account of their individual health status, working environment and job demands. This is achieved by managing health risks; offering evidence-based, quality controlled occupational health and safety services; and nurturing trust in clients through professionalism and confidentiality. HSD and, by extension, the MHWU is increasingly focused on Country Offices in all regions of the globe, especially given the growing decentralization of WBG operations. HSD recognizes that individual health and organizational health are related, and that attention to both supports the effective functioning of employees. Medical ethics and confidentiality are cornerstones of HSD’s work. The MHWU also includes and oversees the Bank Group’s Domestic Abuse Prevention Program (DAPP) for victims - staff and spouses - of domestic abuse; and the Family Consultation Services, which provides counselling services for spouses and other family members. The MHWU provides services that promote the psychological health and well-being of employees and contribute to a healthy work environment. The Mental Health & Wellbeing Unit Services:

1. Advisory role to managers, Human Resources (HR), Security & other institutional partners on assisting employees with stress health issues that may affect work functioning; identifying stress risks in the workplace and promoting a psychologically healthy work environment; giving guidance on support to employees during organizational change and in crises;
Individual counseling: assessment, support & intervention regarding work stress, psychological, substance abuse and family problems; brief counseling; referrals to internal and external resources; provision of resiliency briefings to staff appointed to assignments in countries affected by fragility, conflict, or violence (FCV);
Training & education of managers, HR staff and work groups on psychosocial health problems, psychological health & disability issues, crisis preparedness and response, workplace stress & well-being;
Crisis consultation and response, after individual or large-scale critical incidents: consultation to managers & HR; crisis intervention & counseling of employees; coordination with internal & external resources, local and international.

The Domestic Abuse Prevention Program (DAPP) within this Unit provides state-of-the-art case management, educational, and advocacy services for WBG and IMF staff and their families. It also provides these services, on a contractual basis, to the IADB. Duties and Accountabilities

Program Team Lead (TTL)

Provision of confidential advice for staff and family members, both at headquarters and in country offices, who present with concerns about their domestic relationships; Referral to contracted vendor for limited, free-of-charge legal consultations; Referral to HSD clinicians/counselors for counseling and HSD case manager for ongoing case management; Provision of referrals to resources within the WBG, IMF, and IADB, as appropriate as well as community resources, on matters related to benefits, visa, etc.; Coordinate special case management meetings with team as necessary; Serve as primary point of contact for DAPP and for members of the domestic abuse prevention advisory committee; Direct supervision of program counselors and case managers, to include but not be limited to: - Development, implementation, and monitoring of job responsibilities and terms of reference; - Schedule coordination; - Quality assurance, to include satisfaction surveys and implementation of best practices.

2. Education on Domestic Abuse Matters

Promote educational programs to raise domestic abuse awareness amongst leadership, management, staff, and families

Coordinate all activities related to Domestic Violence Awareness Month (October), including recruiting renowned subject matter experts, panels, and others; moderating events; and maximizing organizational leadership’s involvement in, and endorsement of, the programs; - Coordinate year-round awareness activities in line with 2(a)(i) above, primarily in collaboration with HSD’s Health Promotions Unit; - Develop, provide, and monitor education efforts to raise awareness and knowledge about domestic abuse through supplemental upstream prevention messages;
Tags decentralization domestic violence ethics extreme poverty family law health promotion housing human resources knowledge sharing medical ethics mental health monitoring and evaluation occupational health organizational change psychosocial quality control risk assessment subject matter expert support services sustainable development temporary housing trainings translation wellbeing

Liaise with World Bank Family Network (WBFN) & IMF Family Association, and other similar bodies; WBG Ethics Department; as well as with HR and HSD to present workshops and otherwise ensure collaborative delivery of services

Ensure that WBG DA website and app remain a current source of relevant information for all interested parties; - Develop innovative means of ensuring dissemination of information, including but not limited to brochures and informational packages available in multiple languages; - Engage new staff and families through regular presentations at staff and WBFN orientation activities and as requested at IMF and IDB. Develop and deliver trainings for all organizations‘ headquarters and country offices

Deliver a comprehensive program for organizational management and leadership aimed at increasing awareness of both the scope of domestic violence as well as organizational resources, to be delivered at locations throughout the world; - Spearhead a staff and family awareness and prevention program, manifested in innovative and comprehensive trainings across all settings and throughout the year.

3. Monitor new and existing contracts

Counseling and case management short term consultant contracts - Ensure maintenance of program which provides multiple high-quality services. 1.Services provided include counseling for clients; assistance before, during, and after court appearances; arranging for assistance with translation services; assistance with temporary housing arrangements; liaison with WBG Medical, Legal, Ombuds, Ethics, INT, and other IJS colleagues. Legal assistance contract - Ensure maintenance of a contract which provides high-quality services;
Services under this contract include maintenance of a current attorney referral list; consultations with victims of abuse regarding their legal situations, family law, and protection order issues; referrals to high-quality ‚vetted‘ attorneys; and referrals to expert witnesses as necessary

Liaise as necessary to assist with the issuance of soft loans to help defray emergency and legal costs.

4. Liaise as necessary with WBFN in the disbursement of the Barry McIsaac Emergency Fund. Liaise as necessary with IMF and IDB Family Associations on spouse emergency fund requests.

5. Promote corporate awareness and serve as an advocate for the clients of the DA program.

Serve as an active member of the WBG, IMF, and IADB’s DA Prevention Advisory/Workplace Violence Committees; - Develop WBG DA Prevention Advisory meeting agenda. Identify and prioritize initiatives critical to ensuring the delivery of state-of-the art domestic violence prevention services; Work closely with Ethics and other appropriate parties in writing, disseminating, and reiterating relevant corporate statements on domestic abuse, and in amending existing WBG policies.

6. Provide corporate outreach to DA community resources. Maintain formal communication and contacts. Monitor donations to outside organizations through periodic reporting.

7. Mission travel, either alone or in conjunction with other DAPP and/or HSD colleagues, with the following goals:

Promote the visibility and accessibility of the program to staff and other eligible beneficiaries (i.e., family members); Develop and expand network of local (to the respective country office) and appropriate counseling, safety, security, and legal resources; Deliver and/or coordinate educational programs targeting the specific needs of the staff in the office; Provide direct services to beneficiaries as needed.

8. Quality Assurance and Program Support

Individual supervision with Head of Unit. Case conference meetings with team as appropriate. Maintenance of up-to-date, accurate records of client contacts. Maintain availability as necessary to provide support in the event of ‚after-hours‘ emergencies. Contribute to the risk assessment and management model embraced by and advocated for by HSD by identifying and implementing valid, reliable, industry-standard and culturally-appropriate risk assessment protocols, and applying the results via evidence-based interventions. Collaborative consultation with HSD colleagues to help assure appropriate services to meeting the needs of clients. Maintain continuing professional education training in topics relevant to the program’s work. Introduce accountability mechanisms and conclusions

Maintain, refine, and improve extant monitoring and evaluation methodologies

Develop, maintain, and refine a system of tracking individuals‘ progress through the program

Monitor regular reports from case manager, clinical team, and legal assistance vendors

Receive, review, and critique utilization reports from team members and modify both the scope and efficacy of the services delivered as necessary. Compilation and reporting of monthly, quarterly, and annual statistics in accordance with HSD policy.

9. Manage and oversee DA program budget.

Selection Criteria

Minimum of a master’s degree from an accredited higher learning institution and five years of relevant experience or equivalent combination of education and experience. Strong knowledge of, and experience working with, domestic abuse victims and their families. Exceptional working knowledge of domestic abuse support services available both within the Washington, DC metro area as well as throughout the world. Significant experience working in a multicultural and multinational setting. Demonstrated familiarity working with international clientele and strong working knowledge of the cultural implications of, and impact upon, domestic abuse in a wide variety of settings. Excellent verbal and written communication skills Proficiency with computer-based and mobile applications to include Microsoft Office, internet browsers, and electronic medical record-keeping systems or similar case management database applications. Outstanding judgment; proven track record of skilled responsiveness in crisis situations Experience working collaboratively in a multi-disciplinary and multi-cultural team environment. Ability to manage confidential and sensitive matters with discretion, judgment and tact. Fluency in English required; fluency in at least one other language required, and fluency in one additional language desirable. Demonstrated ability to build strong relationships with team members and partners in global locations and leveraging support of Country Management Teams to support health goals of field-based staff Ability to undertake mission related international travel Proven skills in organizing, prioritizing, scheduling, planning and coordinating work Competencies Technology and systems knowledge - Exhibits excellent knowledge of Microsoft Office applications Office 365 and proficiency of technology or/and systems relevant to functional area. Able to coach less experienced staff on relevant technology and systems. Project and task management - Able to undertake diverse and complex assignments with minimal supervision and resolve competing demands. Demonstrates good organizational skills, can plan and prioritize own work and work of internal clients Institutional policies, processes, and procedures - Demonstrates relevant functional knowledge and understanding of institutional priorities, policies, operational and administrative procedures, and people. Able to practically apply and guide others in policy application. Client Orientation - Able to interact with clients with discretion and diplomacy. Demonstrates ability to resolve complex client related issues. Displays understanding of relevant internal and external factors and their impact to the client. Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so. Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view. Knowledge, Learning and Communication - Able to communicate in a constructive and professional manner. Can assist in the preparation of written materials in accordance with WB administrative guidelines and best practices. Able to contribute to unit’s knowledge sharing Business Judgment and Analytical Decision Making - Able to effectively and independently provide general research support. Demonstrates ability to assess situation, and make sound judgment on action needed

Poverty has no borders, neither does excellence. We succeed because of our differences and we continuously search for qualified individuals with diverse backgrounds from around the globe.