Information Technology Assistant, Abu Dhabi, United Arab Emirates

Organization: Food and Agriculture Organization of the United Nations (FAO)

Country: United Arab Emirates

City: Abu Dhabi, United Arab Emirates

Office: FAO Representation in United Arab Emirates

Closing date: Thursday, 14 January 2021


Information Technology Assistant

Job Posting: 24/Dec/2020

Closure Date: 14/Jan/2021, 10:59:00 PM

Organizational Unit : SNG

Job Type: Staff position

Type of Requisition : General Service

Grade Level : G-5

Primary Location: United Arab Emirates-Abu Dhabi

Duration : Fixed term: one year with possibility of extension

Post Number : 2008237

Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located

FAO is committed to achieving workforce diversity in terms of gender and nationality

People with disabilities are protected from any type of discrimination during any stage of employment, including the recruitment phase

All applications will be treated with the strictest confidentiality

Organizational Setting

The position is located in the Sub-Regional Office for the Gulf Cooperation Council States and Yemen (SNG).

Main Purpose

The Information Technology Assistant coordinates and performs the full range of Information Technology (IT) support functions. He /she ensures quality, transparency and consistency of IT service delivery in line with established IT procedures and Service Level Agreements (SLAs).

Supervision Received/Exercised

The Information Technology Assistant reports to the Sub-Regional Coordinator of SNG and follows technical standards and procedures established by the IT Division. The incumbent operates independently and takes decisions on work priorities. Supervision received is focused on divisional/ departmental IT priorities, in particular the meeting of timelines and the quality of support given to clients.

Working Relationships

The incumbent has frequent interaction with staff at all levels within the work unit to resolve routine and non-routine IT-related problems and coordinate IT service delivery. He /she works closely with the IT Division to ensure problem resolution and service delivery.

Key Functions/Results

Receive and log all requests from users relating to IT services in the Service Desk System;
Provide first and second level * (*see below) support for divisional/ departmental users to resolve issues regarding the full range of computer applications as well as standard and non-standard hardware, software and peripherals (CD-writers, scanners, USB-drives, etc); act as liaison between users and the IT Division for resolution of more complex or persistent issues that cannot be solved directly; monitor progress and ensure problem resolution;
Assist in more complex tasks related to web publishing and media production and provide support on how to make most effective use of information technology;
Deploy and configure hardware and software, including non-standard equipment that has been cleared for use as per established policies and procedures; assist in implementing procedures for data backups;
Ensure user access to the corporate/ divisional/ departmental IT infrastructure: set up network services according to established policies and procedures (e.g. e-mail accounts and user access profiles, file share security); manage divisional/ departmental shared drives and public e-mail folders;
Operate and troubleshoot a variety of office equipment, such as personal computers, printers, photocopiers, PDAs and smartphones, and maintain IT stationery supplies;
Provide user guidance and training on IT equipment and services and contribute to the IT knowledge base;
Provide hands-on assistance to users in organizing presentations and setting up audio-visual equipment;
Advise divisional or departmental staff on the selection of both standard and non-standard IT hardware and software, carry out market research on availability and pricing and liaise with external suppliers as appropriate;
Assist in the planning and procurement of IT-equipment and software, based on established equipment life cycle processes: provide specifications for the purchase of hardware, software and peripherals and assist users in the preparation of IT-related Purchase Requisitions, Low Value Orders and Local Orders in Oracle for hardware, software and peripherals; liaise with the IT Division for clearance of non-standard equipment and software

Manage the divisional/ departmental pool of IT equipment and local stock of IT supplies and materials: maintain the inventory and assets in the Service Desk System and GRMS fixed assets; ensure that software licenses are legally acquired and formally recorded;
Process separation clearance as per established procedures;
Perform other related duties as required.

Impact Of Work

The incumbent plays a lead role in the overall provision of FAO information technology services. He/ she plays a lead role in the provision of information technology support services for successful achievement of the organizational unit’s mandate.


Minimum Requirements

Education: Secondary School Education

Experience: Four years of relevant experience in IT-support work

Languages: Working knowledge (Level C) of English and either Arabic or French

IT Skills:

Very good knowledge of the MS Office applications and Microsoft O365, systems installation and configuration, Internet and office technology equipment;
Networking and IT Equipment support;
Basic UNDSS IT Security Awareness or equivalent;
At least MD-100 exam of the Microsoft Modern Desktop Administrator Associate certification


Results Focus

Tags computer applications continuous improvement information technology knowledge sharing market research media production oracle procurement support services transparency undss



Building Effective Relationships

Knowledge Sharing and Continuous Improvement

Technical Skills

Very good understanding of the IT infrastructure

Very good knowledge of IT governance policies and procedures

Very good problem solving skills related to IT issues

Desirable Qualifications and Skills

Extent of knowledge of FAO’s corporate systems and data base, or knowledge of other IT modules or applications relevant to IT procedures or management would be considered an asset

Work experience within United Nations System or an international organization is an asset


Evaluation of qualified applicants may include an assessment exercise and a technical / competency-based interview.

FAO staff are expected to adhere to FAO Values of Commitment to FAO,

Respect for All and Integrity and Transparency


FAO does not charge a fee at any stage of the recruitment process (application, interview, processing)

Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at

The length of the appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to extension of appointments

Selected candidates need to reside within commuting distance from the FAO office. "Commuting distance" means the distance within which staff members can travel daily between their place of work and their residence.

No international benefits will be payable as selected candidates are recruited locally and paid in the local currency of the office location

Other similar positions may be filled from this vacancy notice

For additional information visit the FAO employment website:

REMUNERATION A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, click on the following link: allowances/salary.htm


To apply, visit the recruitment website at Jobs at FAO and complete your online profile. Once completed, please apply and submit your application, with language certificates as attachments. Only language proficiency certificates from UN accredited external providers and/or FAO language official examinations (LPE, ILE, LRT) will be accepted as proof of the level of knowledge of languages indicated in the online applications. FAO reserves the right to request candidates to undertake a language test in the future, as appropriate

Incomplete applications will not be considered

Only applications received through the recruitment portal will be considered

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