Tech Operations/Projects Assistant (Individual Giving Team), Rome, Italy

Organization: United Nations World Food Programme (WFP)

Country: Italy

City: Rome, Italy

Office: WFP Rome

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance


WFP is committed to growing private sector fundraising with a focus on individual giving (IG). Individual giving is recognized as a fundraising channel that has been successfully used by other UN agencies generating the bulk of their private sector income. Additionally, individual giving can provide a high proportion of unrestricted income which is critical to supporting the long-term goals of country strategic plans (CSPs). The Private Partnerships & Fundraising Division (PPF) is committed to develop individual giving as a significant strategy for growth during 2020-2025. The focus is a digital-first strategy and WFP is upgrading its systems and infrastructure to receive and process donations from individuals as well as the systems to store and manage supporter information. The aim is for WFP to engage with supporters in their preferred channels and maximize long-term support through seamless constituent experience.

WFP has chosen Salesforce as the main technology to underpin the donation process and to manage individual supporters. During 2019, the transition of individual giving to Salesforce was completed, and the new IT architecture has been defined and implemented including Salesforce Sales as a central data repository; Salesforce Marketing Cloud for marketing automation; iRaiser Payment Platform as SaaS donation platform; Stripe and PayPal as payment systems; Sparkcentral for supporter nurturing and care. Reporting and monitoring of fundraising campaign performance is supported through the implementation of a data warehouse which consolidates and aggregates data from a range of platforms including Salesforce Sales, Salesforce Marketing Cloud, Sparkcentral, Google Ads and Facebook Marketing platform. Data collected in the data warehouse is then surfaced up to the reporting and visualisation platform Tableau, which is used to generate reports and conduct analysis.

This job description is for a Individual Giving Operations/Projects Assistant whose role is to support the design and implemetation of the business processes running through individual giving tech stack and provide administrative support to IG tech operations.


Provide support and assistance to the Individual Giving Tech Team across the following areas: Supporter Care, Procurement, Payments Processing and Finance reporting, Capacity and Learning Development.

Act as a subject matter expert in the payment processing workflows and technical set-up of the payment gateways (Stripe, PayPal).

Act as technology focal point for WFP Friends and external fundraising organizations in business process design: collect their needs, transform into clear requirements and assist in implementation by IG tech team.

Support the Digital Transformation Project Manager in designing and implementing business and technical processes related to the Team as required.

Keep on track and document administrative procedures to support IG tech related procurement, HR, budget and finance management, change management.

Assist in implementing and documenting PCI DSS, SCA, GDPR and other compliance related procedures as required

S upport the individual giving team in other key priorities as required.


Full suite of relevant business processes and change management documentation which has been tested and approved.

Reports are generated, verified and provided on time.


Work history

At least 3 year’s progressive experience working in the sector


University degree in one or more of the following disciplines: Social Sciences, Information Technology, Finance or related fields

Soft skills

Good understanding of WFP/UN business processes and organizational framework, including contract management and financial compliance related to IG initiatives

Good communication and interpersonal skills

Tags architect change management contract management fundraising information technology procurement project manager salesforce social sciences subject matter expert tableau

Keen attention to detail and an aptitude for problem-solving

Able to proactively address potential issues

Excellent computer skills, including experience with individual giving platforms

Hands-on experience with Salesforce Sales and SF Marketing Cloud, iRaiser, Stripe, PayPal and other systems as required

Collaborative working style and team-player attitude

Able to work independently with little supervision

Highly motivated with a strong work ethic

Reliable, trustworthy, and committed to the team’s success

Outstanding organizational skills and ability to prioritize tasks

Able to thrive in a high-volume, deadline-driven work environment

Ability to create clear and concise documentation


Excellent command of spoken and written English.

Intermediate knowledge of another official UN language would be a plus.

Terms and Conditions

6-month consultancy contract. WFP offers a competitive compensation package which will be determined by the contract type and role’s responsibilities and deliverables. Please note that as per WFP policy it is not assessed on personal qualifications and expectations.

Visit the website for detailed information on working with WFP: - Click on: ‚Our work‘ and ‚Countries‘ to learn more about WFP’s operations.

Deadline for applications: 31.01.2021

Qualified female applicants and qualified applicants from developing countries are especially encouraged to apply.

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

We greatly appreciate your interest in WFP and joining our mission to achieve Zero Hunger by 2030.