IT Operations Associate (Telecommunications), Kabul, Afghanistan

Organization: United Nations World Food Programme (WFP)

Country: Afghanistan

City: Kabul, Afghanistan

Office: World Food Programme (WFP) Kabul

Closing date: Monday, 22 February 2021



Candidates who applied to the first Vacancy Announcement need not to re-apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


The United Nations World Food Programme (WFP) is well known for its ability to deliver food assistance rapidly to people in need. To continue responding effectively to challenging contexts while also contributing to longer-term efforts to end hunger, WFP’s Strategic Plan focuses on better understanding of national food and nutrition security challenges and reshaping its engagement through support to national safety nets and social protection systems, to help host governments with their hunger-fighting strategies.


The Job holder reports to the Head of ICT Unit in CO. At this level job holder is expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holder is expected to manage resources and coach and coordinate a team of support staff.


To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

Installation and maintenance countrywide telecommunications systems include but not limited to Digital Radios both HF & VHF/UHF, VSAT, PABX, B-GAN, Satellite phone, P2P wireless Links.

Assist primary and initial deployment of countrywide IT & telecommunication infrastructure at offices, including bunkers installing, configure and maintenance, servers, Cisco switches, Firewalls, Access points and P2P links, and VSAT PABX.

Provide end-user Telecommunication technical support align with ICT Service Desk roster list and equipment, to ensure optimal compliance with standard operations procedures.

Install, configure, and setup WFP standard Telecommunication software/application packages for the end-user computer.

Actively participate during the new office setup and move the current office during the emergency.

Perform Monthly telecom check-up and ensure countrywide ICT & Telecom infrastructure services are running and comply with WFP security policy.

Ensure Telecommunication information is up to date and accurate within Telecommunication inventories, databases, tracking sheets, and archives to support senior officers managing these systems.

Contribute and review a variety of telecom-related documentations including, but not limited to Technical documentation, APP, Procurement Plan, Guidance, Policy, SOPs, MoUs, NFRs, System manuals, Monthly sheet and directives)


Coordinate with inter-unit and other UN agencies to align activities and maximize possibilities of inter-agency collaboration in IT & Telecommunication.

Provide training and advice to clients, and end-users of Telecommunication services understand and resolve issues and ensure Telecom policies, procedures, systems and tools are correctly applied to assist WFP staff in conducting their Work.

Drafts specifications and standards for telecommunications equipment to procure ICT & Telecom equipment and ensure the Telecommunication PR, PO, GRM/SES, and payment are made on time.

Coordinate with WFP Security staff, Radio Room and UNDSS Radio Room, to facilitate accurate and efficient security-related information flow following established standard operating procedures.

Responsible for monitoring and channelling all radio communications, including tracking WFP vehicle and staff movement, to ensure efficient 24-hour coverage of telecommunications services.

Participate in national, regional and/or international meetings and provide policy advice and technical assistance in IT & Telecommunication policies & programmes to governments and other existing entities, including those within the UN system.

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Provide efficient support and training to users on telecommunications equipment and procedures, including Minimum Operating Security Standards (MOSS) requirements, to ensure effective use of telecommunications equipment and resolve telecom queries independently.

Close coordination with ICT team (Service Desk, SCOPE "WFP beneficiary management platform" support, Telecom) on daily support.


Education: University Degree (Bachelor’s degree equivalent) in Computer Sciences, Telecommunications Engineering, Electronic Engineering.

Experience: Minimum 5 years of experience in Telecommunications, Information Technology, and related field.

Completion of two of the following three certifications:




Languages: Fluency (level C) in English, Pashto and Dari is required. Knowledge of another official language of the United Nation would be an advantage.


Has successfully performed the installation or testing of new hardware to improve or upgrade system performance, such as servers, VSAT, Firewall, Switches & Access points.

Has proven experience analyzing server management, complex network management, IT and Telecom system management in emergencies.

Proven knowledge and experience of Server Services management (AD, DNS, DHCP, NTP, RODC, FTP and Microsoft Office 365) and proven experience in ESXi and VMware and certification will be an advantage.

Has proven experience with telecom & network management software, e.g. SmartPTT.

Deep knowledge of IT and Telecom network installation, setup and maintenance including, but not limited to (HF, VHF, UFH, DMR, HR/VHF/UNHF, AC & DC power, PABX, VSAT, P2P wireless links.

Able to install, configure, upgrade and troubleshoot the Telecom network including, but not limited to (HF, VHF, UHF, DMR) and other CODAN equipment.

Strong time management skills with an ability to plan, anticipate requirements, problems and obstacles, and juggle competing priorities successfully and work to tight deadlines.

Must be able to create and maintain telecommunication related records & databases (e.g. lists of call signs, addresses, telephone numbers, wardens, etc.), to ensure accurate information is always available.

Must be able to climb and work on the different telecom tower/antenna and travel to various field locations and challenging operating environments.

Completion of "Let’sCom certification" would be an asset.

Functional capabilities & Competencies:

- Technological Awareness - Service Management - Technical Expertise - Client Management - Procurement and Contract management - Teamwork


Position Title: IT Operations Associate (Telecommunications)

Grade: SC (L6)

Contract type: Service Contract - SC

Duty Station/travel: Kabul Country Office, Afghanistan

Salary: Competitive remuneration package

Medical Plan: International valid medical plan valid also for staff, spouse and dependents children under 18 years

Annual leave: 24 working days per annum

WFP Work Envirionment: WFP is committed to ensuring that all its workplaces are free from abuse, offensive behaviour, harassment, abuse of authority and discrimination. WFP is also committed to promoting a work culture in which every employee understands, and is able to carry out, his/her personal responsibilities for maintaining the dignity of work colleagues. WFP seeks to promote gender equality and the empowerment of women. We believe our mission of fighting global hunger worldwide can only be achieved if women, men, girls and boys are offered equal opportunities in terms of access to resources and services and participation in decision making roles.

Female applicants are especially encouraged to apply


Monday, 22 February 2021


Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.