Salesforce Functional Business Analyst, New York (Remote), United States

Organization: UNICEF - United Nations Children’s Fund

Country: United States

City: New York, USA

Office: UNICEF New York

Closing date: Saturday, 8 May 2021

Salesforce Functional Business Analyst, ICTD, New York (Remote)

Job no: 539862

Position type: Consultancy

Location: United States Division/Equivalent: Field Results Group

School/Unit: Information and Communication Technology

Department/Office: Solution Centre and Support

Categories: Information Communication Technology

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a connected world

The overarching strategic goal of UNICEF’s ICT Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through the use of innovative technology enabled solutions.

This position is situated within the Solutions Centre and Support section of ICTD. The centre provides adequate, user friendly, and modern business solutions to UNICEF’s different departments and stakeholders as well as providing guidance, governance, and procedures to several enterprise processes such as data collection, program monitoring, digital tools and platforms, and business process optimization throughout the organization.

How can you make a difference?

Under direct supervision of Salesforce Technical Product Owner , the incumbent of this consultancy will work in the development, rollout and support of digital fundraising solution build on Salesforce platform. This includes the operations and support of the Salesforce platform including the administration, configuration, business analysis, troubleshooting, fault identification, rectification, performance and health monitoring.

This role will provide go live support, taking ownership and responding to operational issues and communication to the wider team. You will be part of global Salesforce team and will be actively involved in application delivery and enhancements. Demonstrating strong ability and effectively self-manage priorities and be able to collaborate effectively between end user and delivery team will help succeed in the role.

Key responsibilities:

Work with country team, business group and end users to gather, understand, and define business requirements and translate the requirements into technical briefs.

Develop user stories and to-be process flows to delivery business requirements.

Collaborate with developers and external parties to delivery complex requirements and verify that solutions will meet the business requirements.

Creating reports and dashboard to meet operational requirements.

Validate reports/dashboard created by others in the organization and assist in the interpretation of data.

Data cleansing and importing large volumes of data.

Participate and delivery system demos, show-tell sessions, end to end system testing, UAT coordination and support.

Develop training materials and content and conduct user training sessions and support the user adoption.

Create and maintain documentation on processes, policies, application configuration, user support materials and systems operations documents.

Creating and managing workflow rules, validation rules, process builder, flows, lightning components and apps.

Configure Salesforce NPSP (Recurring donation, batch data import, export, campaign, donation etc.).

Maintain user profiles, role hierarchies, sharing rules, permission sets, approval process.

Review and manage app exchange products.

Manage daily workload and maintain SLA to provide quality services to end user.

Others task as required to support UNICEF Salesforce projects and initiative.

Duration: This consultancy will be for a period of eleven and a half (11.5) months.

Start date: Tentatively June 1, 2021.

Location: Remote work with core working hours established by Salesforce Technical Product Owner, based on project activities and locations.

Reporting to: Salesforce Technical Product Owner.

To qualify as an advocate for every child you will have...

Academic Degrees required:

Bachelor’s Degree in Computer Science, Software Engineering, Information Management or equivalent.

Professional Experience:

A minimum of five years‘ experience working in Salesforce platform (Sales/Service/Experience/Marketing Cloud and Not for Profit Cloud).

Experience of working in payment gateways/aggregators and CMS (Drupal) will be a plus.

Experience of working in integration middleware (Azure, Mulesoft and others) will be a plus.

Strong communication skills, both written and oral. Has the ability to communicate technical concepts to nontechnical audiences and continuous improvement mindset.

Experience of Business process modeling.

Ability to coordinate with implementation partners, developers, and business partners in providing solution suggestions.

Experience of project and software delivery lifecycles including scoping, design, development, testing, training.

Industry qualifications in Salesforce platform (Salesforce Certified Administrator and/or Platform App Builder) is required. Experience of Digital marketing is a plus.

Other Skills and Qualifications:

Flexibility and agility to adapt to changing and evolving business requirements and objectives.

Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered.

Visa requirement:

With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G-4.


UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Due to the high volume of applicants, only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: Apr 23 2021 Eastern Daylight Time Application close: May 07 2021 Eastern Daylight Time

Link to the organization’s job offer: