Senior ICT Project Manager, Vienna, Austria

Organization: Organization for Security and Co-operation in Europe (OSCE)

Country: Austria

City: Vienna, Austria

Office: OSCE Vienna

Closing date: Thursday, 17 June 2021

Issued by: OSCE Secretariat

Vacancy number: VNSECP01649

Vacancy type: International Contracted

Field of expertise: Information Technology and Information Management

Grade: P4

Number of posts: 1

Duty station: Vienna

Date of issue: 20 May 2021

Deadline for application: 17 June 2021 - 23: 59 Central European Time (CET/CEST)


Please note that this is a temporary assignment for the duration of 12 months with the possibility of extension until 31 March 2023, subject to budget availability.

The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence- and security-building measures, human rights, combating human trafficking, national minorities, democratization, policing strategies, counter-terrorism and economic and environmental activities. All 57 participating States enjoy equal status, and decisions are taken by consensus on a politically, but not legally binding basis.

The OSCE Secretariat in Vienna assists the Chairpersonship in its activities, and provides operational and administrative support to the field operations, and, as appropriate, to other institutions.

The Department of Management and Finance (DMF) is responsible for managing the material and financial resources of the Organization. The objective of DMF is to provide efficient and effective management of non-staff resources in support of OSCE programmatic activities. It provides policy guidance on the management of OSCE financial and material resources and develops and maintains OSCE Financial Regulations and Rules and Financial Administrative Instructions. DMF consists of Budget and Finance Services, Mission Support Section, Information and Communication Technology Section and the Information Security and Co-ordination Unit.

The Information Security and Co-ordination (ISC) Unit assists the Secretary General in his role as Chief Administrative Officer of the OSCE, to ensure efficient use of the Organization’s financial and material resources. Specifically, ISC formulates and monitors an integrated control framework for the Organization through a formal risk assessment and mitigation process, supported by a comprehensive Common Regulatory Management System (CRMS) comprising regulations and instructions.

Tasks and Responsibilities

Under the direct supervision of the Deputy Director of Management and Finance, Head of ICTS, the Senior ICT Project Manager will manage the Microsoft-based ICT-infrastructure upgrade project using the PRINCE2 project management methodology. More specifically, the project manager will perform the following duties:

Creating, monitoring and maintaining project management documents covering all project plans, deliverables, milestones, activities, and quality assurance methods; adjusting the plan and project documents when needed; Providing leadership, instruction, and motivation to project team members; Identifying project personnel needs and establishing a staffing plan under known constraints:Assigning duties, responsibilities and scope of authority to project personnel; Dividing project activities into work packages and tasks, and assigning these to the responsible internal and external groups; Directly managing internal work packages, and liaising with vendors and external consultants on their assigned work packages; Assessing and documenting project risks and issues, actively managing risks and issues throughout the project, and escalating promptly to ICTS management and the Project Board when needed; Establishing and implementing the project Communications Plan and coordinating with stakeholders including the technical implementation teams, external vendors, business units in the Secretariat and executive structures, and OSCE senior management as required; Monitoring and reporting on project activities, ensuring the timeliness, quality and integrity of the information and providing regular reports to the Project Board, ICTS management team, ICTS Project Management Office and other stakeholders as required; Ensuring that project goals are accomplished within the approved tolerances for schedule, effort, budget, risk, and quality; Implementing specialist project products as needed, such as user documentation and technical training material; Following ICTS standards and procedures for project management and documentation, including PRINCE2; Performing other duties as required.

For more detailed information on the structure and work of the OSCE Secretariat, please see //">https: //

Necessary Qualifications

Second-level university degree in information technologies or computer science; a first-level university degree in combination with two years of additional qualifying experience may be accepted in lieu of the second-level university degree;
Certified PRINCE2 Practitioner; ITILv3 knowledge is desirable;
A minimum of eight years of experience as an ICT Project Manager, with minimum five years of experience managing large, complex enterprise IT infrastructure projects; including experience in risk assessment within project management;
Experience in managing projects with large budgets (US$ 1M and above);
Vendor management experience;
Experience in working with project management tools (e.g. Microsoft Project, Atlassian Jira/Confluence);
Experience in managing enterprise ICT Microsoft infrastructure operations (planning, budgeting, and supporting) as well as in managing upgrade projects of enterprise-wide Microsoft infrastructure (clients, servers and services) are highly desirable;
Professional fluency in English, with excellent spoken and written communication skills;
Ability to effectively communicate with all levels of an organization as well as demonstrate sensitivity in working in a political environment and interacting with senior leadership;
Ability to effectively guide and co-ordinate a small team of temporarily assigned project team members;
Ability to set and manage customer expectations;
Ability to establish and maintain effective and constructive working relationships with people of different national and cultural backgrounds while maintaining impartiality and objectivity;
Demonstrated gender awareness and sensitivity, and ability to integrate a gender perspective into tasks and activities;
Previous experience in working within international organizations or in the public sector is desirable.

Remuneration Package

Monthly remuneration is around EUR 7,800, with the actual monthly salary depending on post adjustment and family status. OSCE salaries are exempt from taxation in Austria. Social benefits will include possibility of participation in the Cigna medical insurance scheme and the OSCE Provident Fund. Other allowances and benefits are similar to those offered under the United Nations Common System.

Please note that appointments are normally made at step 1 of the applicable OSCE salary scale.

How To Apply

If you wish to apply for this position, please use the OSCE’s online application link found under //">

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The OSCE retains the discretion to re-advertise/re-post the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.

Only those candidates who are selected to participate in the subsequent stages of recruitment will be contacted.

Please note that vacancies in the OSCE are open for competition only amongst nationals of participating States, please see //">

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The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all religious, ethnic and social backgrounds to apply to become a part of the Organization.

Candidates should be aware that OSCE officials shall conduct themselves at all times in a manner befitting the status of an international civil servant. This includes avoiding any action which may adversely reflect on the integrity, independence and impartiality of their position and function as officials of the OSCE. The OSCE is committed to applying the highest ethical standards in carrying out its mandate. For more information on the values set out in OSCE Competency Model, please see //">

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The OSCE is a non-career organization committed to the principle of staff rotation, therefore the maximum period of service in this post is 7d years.

Please be aware that the OSCE does not request payment at any stage of the application and review process.

Link to the organization’s job offer: