Business Analyst (UNISON), Geneva

Organization: UNICEF - United Nations Children’s Fund

Country: Switzerland

City: Geneva

Office: UNICEF Geneva

Grade: P-4

Closing date: Sunday, 25 July 2021

Temporary Appointment (364 days): Business Analyst (UNISON), # 116617, P4, PFP, Geneva, Switzerland

Job no: 541860

Position type: Temporary Appointment

Location: Switzerland Division/Equivalent: Partnerships

School/Unit: Geneva, Switzerland

Department/Office: Private Fund Raising and Partnerships

Categories: Private Fundraising and Partnerships

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfil their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

UNICEF is embarking on an accelerated effort to increase uptake and systematic usage of UNISON (the Salesforce based Customer Relationship Management system) across the spectrum of private sector partnerships globally, including UNICEF National Committees, as well as introducing the tool for the management of public sector partnerships. The ultimate goal is to maintain and manage all donor partner relationships on UNISON globally (horizontally and vertically), promoting partnership knowledge-sharing and coordination, tracking of income and pipeline funding, and enabling increased financial and non-financial support to drive results for children.

The Business Analyst (UNISON) will play a critical role, translating the business needs of the Private Partnerships and Fundraising (PFP) Division, UNICEF National Committees and the Public Partnerships Division (PPD) to the Technical Team and ensuring efficient collaboration to maximize output of the Project.

For every child, a Champion

Under the direct supervision of the Sr. Project Manager (UNISON), the UNISON Business Analyst is expected to work in the planning, design, development, testing, rollout, and support of the private and public partnership CRM solution with the Salesforce platform. The incumbent will be a vital link between the business and technical teams and be responsible for gathering business requirements, drafting documents as required, consulting and coordinating with relevant Divisions/Countries/National Committees as necessary and translating business requirements to support effective integration of the systems with other UNICEF enterprise platforms.

This role is expected to take ownership and respond to operational issues and communication to the wider team. The incumbent must demonstrate strong ability to effectively self-manage priorities and be able to collaborate effectively between end users and the technical team.

The incumbent will work closely with the Sr. Project Manager, Business Relations Management team, business stakeholders, platform vendor and technical team (Salesforce Solution lead, Integration developer, Salesforce support resources, contracted Salesforce resources) in developing, implementation and adoption of the technical solution.

How can you make a difference?

1. Assess business user needs and coordinate with technical teams to inform and shape technical solution.

Work with country teams, business groups and end users to gather, understand and define business requirements and translate the requirements into technical briefs.

Develop user stories and to-be process flows to deliver business requirements. Ability to identify gaps and look for ways to improve system adoption.

Collaborate with developers and external parties in the delivery of complex requirements and verify that solutions will meet the business requirements.

2. Document and maintain business requirements

Maintain and update planning tools and assessments to support technical design, business requirements gathering and the implementation of the CRM.

Create and maintain progress reports and dashboard to manage business requirements. Validate reports/dashboard created by others in the organization and assist in the interpretation of data.

Participate in planning, development, testing, and global roll out of the enhancements on the CRM.

Create and maintain documentation on processes, policies, application configuration, user support materials and systems operations documents.

3. Facilitate UNISON adoption and usage

Coordinate user acceptance tests and sign-off activities.

Data cleansing and mapping to import large volume of data.

Deliver system demos and orientation sessions show-and-tell sessions.

Develop training materials and conduct end-user training sessions.

4. Monitor and measure progress of project

Report on common sources of technical issues or questions and make recommendations to technical team.

Provide recommendations for possible process changes to help optimize current procedures in support of maximizing outcomes.

Manage daily workload and maintain SLA to provide quality services to end user.


Under the supervision of the UNISON Senior Project Manager, the incumbent is expected to:

Tags customer relationship management fundraising project manager public sector salesforce

Maintain a streamlined coordination and monitoring mechanism to facilitate, prioritize and track technical requirements and corresponding technical solutions and tasking for all participating business units within the Private Fundraising and Partnerships (PFP) Division, UNICEF National Committees and the Public Partnerships Division (PPD).

Develop reports to track and analyze user adoption and measure impact of uptake and usage of UNISON.

Develop and update training materials and deliver tailored training for PFP, National Committee and PPD user groups.

Support in the development of communication materials to secure leadership commitment and promote user adoption.

Estimated Duration of the contract

364 days

Reporting To:

The Senior Project Manager, UNISON

Working Place:

Geneva, Switzerland is the official duty station. (Flexible work arrangements may be applied if there is a need.)

To qualify as an advocate for every child you will have...


An advanced university degree (Master’s degree or equivalent) in one of the following fields is required: Business Administration, Marketing, Communications, Fundraising, Management or another relevant technical field.

Alternatively, a first level university degree (Bachelor’s degree or equivalent) in combination with 10 years of qualifying experience may be accepted in lieu of the advanced university degree.


A minimum of eight years of professional experience in project and/or operations management or private sector partnerships and/or fundraising is required, with progressively increasing responsibilities, including for strategy development and implementation.

Experience of rolling out large-scale Salesforce solution is a must, preferably at a global scale and for UN or non-profit sector.

Familiarity with / experience of developing international private sector partnerships and/or fundraising (with businesses, foundations, major donors, public sector partners) is desirable, and specifically in a UNICEF context.


Fluency in English is required. Knowledge of another official UN language an asset.

For every Child, you demonstrate...

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

The UNICEF competencies required for this post are...

Planning and Organizing (L III)

Applying Technical Expertise (L II)

Analyzing (L III) are required

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks: Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: Jul 08 2021 W. Europe Daylight Time Application close: Jul 25 2021 W. Europe Daylight Time

Link to the organization’s job offer: