Operations Officer, Maracaibo, Venezuela

Organization: UNICEF - United Nations Children’s Fund

Country: Venezuela

Field location: Maracaibo

Office: UNICEF in Maracaibo

Closing date: Monday, 2 August 2021

Operations Officer, (NO-2), TA, #113366, Maracaibo - Venezuela, LACR. (VENEZUELA NATIONALS ONLY)

Job no: 542059

Position type: Temporary Appointment

Location: Venezuela Division/Equivalent: Latin America and Caribbean Regional Off

School/Unit: Venezuela

Department/Office: Marcaibo, Venezuela

Categories: Operations and Business Management

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.


fundamental and primary mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life in its social, political, economic, civic and cultural dimensions her or his rights are violated. There is growing evidence that investing in child survival, education and protection of a society’s most disadvantaged citizens addressing inequity not only will give all children the opportunity to fulfil their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

For every child, a champion,

UNICEF Venezuela is seeking talented and seasoned professionals in Administrative functions (Administration, Finance, Budget, Supply & Logistics, HR) at the National Officer (NO-2) level.

How can you make a difference?

The Operations function is a Strategic Business Partner role, assuring the best use of UNICEF assets in alignment with sound management practices, office priorities and goals to deliver results for children. As a Strategic Business Partner, the incumbent will be accountable for operations functions, facilitate change, provide risk-informed, solution-focused analysis, advice, services and contribute to programme and management decisions for delivering results for children in specific operational contexts.

Operations Officer will accomplish this by:

Facilitating services in the functional areas of operations support: budget, financial management and reporting, facilities management, administration, supply and logistics management, information and communications technology, human resources, and safety and security;
Supporting the line manager to implement career development, opportunities for staff;
Understanding business needs for the office, to propose viable solutions aimed at value for money.

Providing contribution to CPD, CPMP, AMP and support to Results-Based Management and implementation using Value for Money criteria.

Supporting the fundamentals of ICT management, information security and controls;
Supporting supply and logistics strategies and interventions to meet programmatic needs while ensuring Value for Money (VfM), including procurement of fit for purpose products and services.

Providing regular feedback on risks and achievements of operations functions in the office;
Supporting the management of office premises and facilities with a specific focus on inclusive accessibility, eco-sustainability and common premises;
Supporting the country office during external and internal audit reviews, contributing with audit observations and monitoring implementation of recommendations.

Facilitating business transactions processed by GSSC from a perspective of Efficiency, Performance, Risk Management and Fraud prevention

Operations Officer will be entrusted with the following five pillars, the core focus of all operations functions: Valuing People, Valuing Money, Valuing Risk Management, Valuing Systems and Structures, Valuing Partners.

Key functions, accountabilities and related duties/tasks

Valuing People: Implement people resources strategies to promote technical competence and foster career progression and retention of a "fit for purpose"/ agile workforce

Facilitate an environment of management excellence, staff well-being and accessibility and inclusion through the implementation of strategies, policies, procedures.

Implement solutions related to people management and office culture.

Support training strategy and requisite plans to bring about changes in knowledge, skills, abilities and mind sets for Operations staff.

Keep abreast of industry standards in management and finance and share best practices and knowledge learned within the office.

Support Excellence in Operations in UNICEF derived from the five strategic pillars.

Valuing Money: Champion strategic resources to achieve organizational goals and ensure Value for Money (VfM)

Ensure effective identification and use of resources in various concrete Value for Money (VfM) areas, including eco-efficiency and inclusivity, common premises, costing, results-based budgeting financial monitoring etc.

Support the financial oversight management, monitoring and reporting of the Field Office Programme and Operations budget-; make analysis and recommendations as needed.

Support implementation of various modalities of valuing resources through financing modalities such as budgeting and pre-financing modalities for supplies, cash-based transfer etc.

Implement a Supply plan for the office.

Valuing Risk Management: Enhance Risk Management to increase organizational performance and strengthen internal control

Support the office with up-to-date information to make operational and programmatic risk-informed decisions and improve performance, with the support of the enterprise Governance, Risk and Compliance (eGRC) platform.

Contribute and participate in testing of business continuity plans to ensure UNICEF organizational resilience to disaster, risks and staff safety and security as well as Emergency Preparedness and Response to humanitarian situations.

Participate in the review of internal controls and policies/guidance included in the Regulatory Framework, support appropriate implementation policies and procedures and provide feedback on policy and internal controls as appropriate.

Support implementation of mandatory anti-fraud systems, processes and actions, and share anti-fraud achievements within the office.

Support mitigation of risks of engagement with external partners via appropriate, risk-informed due diligence.

Valuing Systems and Structures: Ensure further operational centralization and optimization for maximized efficiency gains

Participate in the review of Operations processes and recommend measures to minimize cost, reduce duplication of work and maximize efficiencies while creating an environment of smarter controls to render the organization ready to respond to programme needs.

Contribute to improving IT-enabled business processes to increase productivity and collaboration, better knowledge management, and ensure effective use of UNICEF assets.

Provide contribution to CPMP and review operational structures in collaboration with Country Office Deputy Representative Operations and Operations Manager in Caracas.

Valuing Partners: Strengthening internal and external-facing partnerships and leveraging UNICEF’s oversight and understanding of financial management across all areas of the office.

Provide technical support and recommendations on HACT implementation, including, advice approach to undertaking spot checks, follow-up actions required on the result of financial assurance activities.

Engage as stakeholders in the UN Reform, facilitating Business Operating Services (BOS) and proactively paving the way for a potential "one back office" in-country offices.

Impact of Results

The ability of the Operations Officer to effectively support the operations functions for the efficient delivery of related services, directly impact program performance, resource mobilization and delivery of results for children. This in turn contributes to maintaining/enhancing the credibility of UNICEF as an effective and responsible manager of funds and resources entrusted to the organization and to furthering UNICEF’s image as a competent organization for delivering cost-effective and sustainable program results in regular and emergency settings.

The ability of the Operations Officer to support assessment, mitigation, monitoring, review and reporting on the most significant risks that could potentially harm the organization, is a critical element of UNICEF’s risk and internal control performance management framework. Risk management skills are necessary to safeguard UNICEF’s reputation, resources, continuity of operations and reputation to fulfil our primary mission to save and protect children, globally.

To qualify as an advocate for every child you will have...


A University Degree (Bachelor’s) in one of the following areas is required:

Business management

Financial management


Public Finance

Related operations function (Supply Chain, Human Resources, Information Technology, International Business, Project management, etc.)

A professional license from internationally recognized institutions is an asset.


A minimum of 2 years of relevant professional experience, at the national and/or international level, is required, specifically in one or more operations management areas including budget; financial management and reporting; facilities management; administration; supply and logistics management; information and communication technology; human resources.

Experience in a UN system agency, large private or public company, or experience working in a developing country and/or humanitarian/ emergency context is an asset.

Experience in working with corporate ERPs (Enterprise Resource Planning) and IPSAS (International Public Sector Accounting Standards) is highly desirable.

Understanding of Results-Based Management is desirable.

Experience in supporting successful client-oriented work units is an asset.

Familiarity with Microsoft Office applications is required.

Language Requirements:

Fluency in Spanish is required. Working-level knowledge of English is considered an asset.

For every Child, you demonstrate...

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

The UNICEF competencies required for this post are: Core Competencies

Nurtures, Leads and Manages People (1) Demonstrates Self Awareness and Ethical Awareness (2) Works Collaboratively with others (2) Builds and Maintains Partnerships (2) Innovates and Embraces Change (2) Thinks and Acts Strategically (2) Drive to achieve impactful results (2) Manages ambiguity and complexity (2). Other skills · Emotional Intelligence · Managing complexity and change.

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: Jul 14 2021 Venezuela Standard Time Application close: Aug 01 2021 Venezuela Standard Time

Link to the organization’s job offer: https://unjobs.org/vacancies/1626384151751