Team Lead, Global HR Operations, Kuala Lumpur, Malaysia

Organization: World Health Organization (WHO)

Country: Malaysia

City: Kuala Lumpur

Office: WHO GSC Kuala Lumpur

Grade: P-4

Closing date: Friday, 6 August 2021

Team Lead, Global HR Operations

( 2103364 )

Grade : P4

Contractual Arrangement : Fixed-term appointment

Contract Duration (Years, Months, Days) : 2 years, renewable, subject to satisfactory performance and continuing need for the post.

Job Posting: Jul 16, 2021, 2:32:34 AM

The WHO Global Service Centre (GSC) provides administrative services to all staff and all WHO offices and partner entities worldwide in respect of human resources, payroll, procurement, accounts payable and support of specific corporate IT applications. The aim of this Centre is to serve as the global platform for the swift and reliable delivery of a comprehensive array of products and services covering all these fields. The Global Human Resources (GHR) team within the GSC focuses on the execution of global HR Operations in a reliable, efficient, and consistent manner and to serve as a one-stop-shop for all staff in WHO and partner agencies.


Under the direct supervision and guidance of the Unit Head, Global Human Resources (GHR), and working closely with colleagues in other GHR teams in the Global Service Centre, the Department of Human Resources and Talent Management (HRT) in Headquarters Geneva, Staff Health and Wellbeing Services (SHW), other counterparts in HQ or Regional Offices, the position provides administrative support Human Resources Services primarily in the areas of contract management and administration of entitlements, across the Organization and has the responsibility for ensuring compliance with the Service Level Agreements (SLAs) and Special Operating Procedures (SOPs) to ensure efficient management of a team to achieve the programme objectives of the Unit and Department.

Generic duties: -

Develops and proposes innovative solutions and strategies for implementation through collaboration with HQ, Regional and Country Offices and provides advice in developing further efficient service delivery for the target communities. Manages the sub unit area of work in delivering its objectives through efficient managing a small team of technical staff, to optimize the programme’s deliverables in line with the mandate of the Organization.

Develops and monitors work plans and budgets for the team’s activities and follow up on the implementation of planned activities.

Analyses data and information on best practices in implementing sustainable public health programmes and disseminates information.

Manages research activities where appropriate or required and the implementation of the sub unit’s activities and dissemination of information for capacity building within the respective area of work.

Conducts monitoring and evaluation of the specific field of work and conducts timely reporting for decision makers.

Provides technical guidance and works closely with counterparts in technical departments across the Organization and liaises with counterparts in partner UN Agencies and other stakeholders to harmonize recommendations on policies and strategies related to entitlement administration and related areas of responsibilty.

Upon delegation represent WHO at various meetings.

Specific duties: Support the Unit Head in setting and monitoring objectives and priorities for the team ,and prioritize the work of the team to ensure timely response to clients and the implementation of salaries, allowances and benefits for all staff members.

Review, revise and/or develop processes, workflows, checklists and operating procedures in collaboration with colleagues in GHR to ensure that service standards are achieved or exceeded; keep track of metrics; and review, certify and issue documents establishing contractual entitlements and obligations.- Ensure consistency and encourage best practice in the implementation of HR policies, relying on continuous improvement, simplification and automation of processes; and provide guidance and advice to staff and managers on the interpretation of staff rules and regulations, HR policies, the application of HR entitlements and conditions of service, liaising with the supervisor and Department of Human Resources & Talent Management (HRT) in Headquarters when required.

Lead the development , implementation and maintenance of guidelines and processes to identify, measure, monitor, mitigate, and report operational risks in GHR; and lead innovation, propose the introduction of, and amendments to Staff Rules, WHO Manual provisions and implementation guidelines, and draft the relevant documentation if required

Perform all other related duties as assigned.



Essential: Advanced level University degree from a recognized university with specialization in human resources management, business management, behavioural sciences or any other related relevant subject.


Essential: A minimum of 7 years of experience in the management of human resources policy implementation, administration of entitlements, at an international level.

Experience preferably in the area of HR Administration, HR advisory in an international Organization.

Extensive client-service experience.

Solid supervisory and capability building experience, preferably in a large Organization.

Desirable: Field experience.

Experience in working in a Shared Service Centre.

Experience in Oracle or another ERP system such as SAP or PeopleSoft.


Excellent knowledge of HR management principles and practices, planning and organizational skills.

Ability to analyze HR issues, make conclusions and to present information in a clear and logical manner.

Ability to produce innovative solutions, decision-making skills.

Excellent inter-personal skills in a client service context, problem-solving skills.

Tact and high degree of discretion, inter-cultural sensitivity, ethics and trustworthiness.

Ability to work as a team member as well as team leader creating a quality employee experience.

Excellent communication skills both written and spoken.

WHO Competencies


Respecting and promoting individual and cultural differences


Ensuring the effective use of resources

Producing results

Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English.

Desirable: Intermediate knowledge of French.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 74,913 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2959 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.

Only candidates under serious consideration will be contacted.

Tags behavioural sciences business management continuous improvement contract management ethics health programmes human resources human resources management monitoring and evaluation oracle payroll peoplesoft procurement wellbeing

A written test may be used as a form of screening.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.

Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

Staff members in other duty stations are encouraged to apply.

For information on WHO’s operations please visit:

WHO is committed to workforce diversity.

WHO’s workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.

WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.

Link to the organization’s job offer: