Secretary, Ankara, Turkey

Organization: World Health Organization (WHO)

Country: Turkey

City: Ankara

Office: WHO Ankara

Grade: G-4

Closing date: Friday, 3 September 2021


( 2103800 )

Grade : G4

Contractual Arrangement : Temporary appointment under Staff Rule 420.4

Contract Duration (Years, Months, Days) : 12 months

Job Posting: Aug 13, 2021, 3:00:55 PM

The Division of Country Health Policies and Systems(CPS) assists countries in the Regionwith the design and implementation of appropriate health policies and systemsto strengthen universal health coverage. It works to strengthen data-driven,evidence-informed, contextually tailored health policy development andimplementation at national, regional and local levels, taking an inclusiveapproach across the life course. The Division advocates strengthening of publichealth leadership, focusing on implementing policies that are people centred,promote health, prevent illness, and address the social and economicdeterminants of health, while fostering leadership on equity, human rights andgender mainstreaming in health. It focuses on building capacity for healthsystems innovation to enable the sustainable delivery of high-quality primary healthand community services that are effectively linked to hospitals, and mentalhealth, public health and social care services. To do so, CPS supports countryefforts to facilitate access so as to leave nobody behind, to improve financialprotection, to strengthen the health workforce, to increase access toaffordable medicines and technologies, and to promote the uptake andimplementation of digital technology.

The mental health flagship initiative will work with unitsand divisions across the Regional Office to address mental health conditionswhich are a leading cause of suffering and disability in theEuropean Region. Priority areas to be addressed at regional level include themental health fall-out of the COVID-19 crisis, a surge of diseases of despair,the persistent prevalence of depressive and anxiety disorders among youngpeople, the growth of self-harm and suicide, and the unmet needs of people withdementia or autism spectrum disorder, the mental and psycho-social supportneeds of health workers, the need for supporting the resilience of communitiesaffected by conflict. The Mental Health coalition which will be developed andanchored through this flagship initiative will raise awareness to combat stigmaand discrimination, advocate for investment in mental health and promote mentalhealth research. At country level the emphasis will be on support for servicestransformation. This will require working with and through clinicians involvedin the delivery of mental health services as well as partnering with serviceuser organizations. Key areas of activity will include; support for preventionof mental illness.


As part of the Project Team, to perform a variety of secretarial and administrative servicesin the support of the EU project: "Social inclusion of persons with mental disabilities"in Turkey.

Key duties:

Drafts correspondence and documents based on written/verbal prompts from the professional staff of the unit. Composes and finalizes correspondence of administrative nature. Provides rough translation or synopsis of incoming mail. Takes notes at meetings. Types reports and other documentation.

Assists with the administrative preparation and conduct of regional meetings andeducational activities, in accordance with established procedures.

Makes travel arrangements for duty travels and, in accordance with established procedures, prepares approval memoranda, travel authorizations and follows upon issue of duty travel reports.

Prepares correspondence for the recruitment of consultants and temporary advisers;arranges briefing appointments and provides secretarial support for them while in EURO; processes agreements for performance of work and other types of contractual arrangements as required and related correspondence follows up on deadlines of such agreements/contracts and prepares payment instructions.

Initiates action to process or follow up on correspondence, documentation and forms. Creates background files and compiles reference material as appropriate. Accesses and retrieves information from relevant databases and updates as required.

Responds to and acts on telephone enquiries and requests for information. Assesses the critical nature of technical enquiries and refers them to appropriate staff for reply. Coordinates appointments for supervisor(s) and organizes programmes for visitors.

Provides briefing and guidance to staff at all levels in the unit/programme on office practices and procedures; liaises with, assists or replaces other secretaries and/or programme assistants in the unit or department should the need arise.

Performsother related duties as required.



Essential: Completion of secondary school or equivalent.

Desirable: Relevant higher education or post-secondary school courses in a fieldrelevant to the position.


Essential: At least 3 years of progressively responsible experience in thesecretarial/administrative field.

Desirable: Experience in an international environment or institution.Relevant experience in WHO or in the UN.


Proficiency in the use of standard office computer software, note takingand operation of computerized systems and databases.Ability to identify and manage one’s own emotions, as well as helpingothers to do the same.Ability to work in a fast-paced environment.

WHO Competencies


Respecting and promoting individual and cultural differences


Moving forward in a changing environment

Producing results

Use of Language Skills

Essential: Expert knowledge of English. Expert knowledge of Turkish.


WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at TRY 83,843 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.


This vacancy notice may be used to fill other similar positions at the same grade level

Only candidates under serious consideration will be contacted.

A written test may be used as a form of screening.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.

Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

For information on WHO’s operations please visit:

WHO is committed to workforce diversity.

WHO’s workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.

WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.


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