Human Resources Officer (Performance management and employee engagement), Rome, Italy

Organization: Food and Agriculture Organization of the United Nations (FAO)

Country: Italy

City: Rome

Office: FAO Rome

Closing date: Monday, 20 September 2021


Human Resources Officer (Performance management and employee engagement)

Job Posting: 23/Aug/2021

Closure Date: 20/Sep/2021, 9:59:00 PM

Organizational Unit : Learning and Performance Branch (CSHL)

Job Type: Staff position

Type of Requisition : Professional

Grade Level : P-4

Primary Location: Italy-Rome

Duration : Fixed term: two years with possibility of extension

Post Number : 2008613

CCOG Code : 1H06

FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture

Qualified female applicants, qualified nationals of non-and under-represented member nations and person with disabilities are encouraged to apply

Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold our values. FAO has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and FAO, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.

All selected candidates will undergo rigorous reference and background checks

All applications will be treated with the strictest confidentiality

The incumbent may be re-assigned to different activities and/or duty stations depending on the evolving needs of the Organization.

Organizational Setting FAO’s Human Resources Division (CSH) provides HR strategies, policies, tools, guidance and oversight to FAO clients worldwide to ensure that the Organization attracts, develops and retains a diverse, skilled and highly motivated workforce, delivering on the mandate of the Organization. Over the next years, CSH will focus on developing and implementing a people centered strategy, and positioning HR as a strategic partner contributing to the achievement of the mandate of FAO.

The Human Resources Division is composed of two main clusters, (i) the Integrated Talent Management providing advice and managing position management, recruitment, mobility, staff development & training, performance management and social security, and (ii) the HR Strategy and Policy, providing HR strategic guidance, policy and oversight.

Reporting Lines The Human Resources Officer (Performance management and employee engagement) reports to the Senior Human Resources Officer, Learning and Performance Branch (CSHL)

Technical Focus Design, lead and advise on performance management and employee engagement related activities

Key Results Comprehensive HR expertise for the planning and delivery of multi-disciplinary HR programmes, products and services and the development of related policies and specialized tools and systems.

Key Functions

Leads projects and/or work teams, leads and/or participates on Division teams, provides secretariat services and/or professional HR expertise on Organization-wide HR committees and working groups and represents FAO at inter-agency meetings;
Plans and delivers HR programmes, products and services including related policies, systems and tools to facilitate the effective recruitment, management, development and retirement of the FAO workforce;
Analyzes HR requirements, information, data, statistics, relativities, trends, problems, and/or issues to support service delivery, new HR initiatives, and the preparation of plans, strategies, reports, policies and/or other products;
Provides specialist HR advice and expertise to designated ‚business partners‘ on specific or complex cases, staff requirements, policy interpretation issues, labour relations issues and/or best practices, etc.;
Manages special projects and provides guidance to consultants for the development and implementation of new HR products, tools, and systems;
Develops information, training materials and products to increase understanding of HR programmes, services and policies, promote capacity development and facilitate the introduction of ‚Change‘ across the Organization;
Provides information and assistance to management and staff to resolve problems and/or reach agreement on complex issues;
Develops relevant performance criteria and indicators to evaluate HR programmes, products and services.

Specific Functions

Leads the performance management and engagement work team including the planning and delivery of relevant programs and activities;
Identifies and analyzes performance management needs and designs frameworks and programmes to meet these needs including reward and recognition initiatives;
Conducts data analysis and prepares analytical reports, including preparation of data-driven briefings for senior management in support to decision-making;
Coordinates the development and design of relevant performance monitoring dashboards;
Provides performance management guidance and advice to staff and managers and develops, updates and communicates related guidance and training to help foster a culture of ongoing dialogue and feedback;
Maintains a community of performance management focal points across FAO;
Evaluates, selects and manages vendors for the design and delivery of performance management and employee engagement products and services;
Monitors, measures and tracks the effectiveness and impact of performance management and related learning solutions and recommends ways to enhance efficiency, compliance and impact;
Manages the design, implementation and administration of FAO’s global Employee Satisfaction Survey (E2S);
Coordinates the analysis of E2S data and trends using knowledge of best practice of engagement surveys, including working with data and preparing reports and presentations;
Coordinates the development of resources and tools for FAO workstreams and offices to support follow-up action planning to the E2S;
Coordinates the identification/design of other tools to engage with employees and collects feedback on key FAO strategies, policies, and relevant workplace issues;
Keeps abreast of developments in the area of performance management and employee engagement.


Minimum Requirements

Advanced university degree in human resources management, law, business administration, social sciences, organizational development, industrial psychology or a related field

Seven years of relevant experience in human resources management including performance management and employee engagement

Working knowledge of English and limited knowledge of another FAO official languages (Arabic, Chinese, French Russian or Spanish)


Results Focus



Building Effective Relationships

Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

Work experience in more than one location or area of work, particularly in field positions is desirable

Extent and relevance of experience in designing and implementing employee engagement surveys and supporting post survey reporting and action planning

Familiarity with performance management monitoring and reporting activities including performance metrics and measurement of statistics and linking those to qualitative analysis

Extent and relevance of experience in the development and implementation of frameworks, programmes and initiatives related to performance management and reward and recognition

Familiarity with automated human resources and learning and performance management systems

Demonstrated strong writing, analytical, presentation and project management skills and experience

Demonstrated strong customer-focused skills and experience

Working knowledge of another FAO official language is considered a strong asset

FAO staff are expected to adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.


Extension of fixed term appointments is based on certification of performance and availability of funds

FAO reserves the right not to make an appointment.


A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, click on the following link: allowances/salary.htm Other benefits, subject to eligibility, include:

Dependency allowances

Rental subsidy

Education grant for children

Home leave travel

30 working days of annual leave per year

Pension fund entitlements under the UN Joint Staff Pension Fund

International health insurance; optional life insurance

Disability protection

FAO encourages a positive workplace culture to increase inclusivity and diversity within its workforce. FAO applies measures in which all staff members contribute equally and in full to the work and development of the Organization. This includes:

elements of family-friendly policies

flexible working arrangements

standards of conduct.


To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications and language skills.

Candidates are requested to attach a letter of motivation to the online profile;
Once your profile is completed, please apply and submit your application;
Your application will be screened based on the information provided on your online profile;
Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at

Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications;
Incomplete applications will not be considered;
Only applications received through the FAO recruitment portal will be considered;
We encourage applicants to submit the application well before the deadline date.

If you need help, or have queries, please contact:

Link to the organization’s job offer: