Assistant External Relations Officer - 29275, Damascus, Syria

Organization: Office of the United Nations High Commissioner for Refugees (UNHCR)

Country: Syria

City: Damascus

Office: UNHCR Damascus, Syria

Closing date: Thursday, 9 September 2021

Eligible Applicants: This Job Opening is available to eligible UNHCR staff members and external applicants.

Procedures and Eligibility: Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS). Applicants must be nationals of, and be locally recruited within the country of their employment.

Duties and Qualifications: Assistant External Relations Officer

Organizational Setting and Work Relationships The incumbent is closely supervised on issues concerning external relations and public information by the External Relations Officer or the Representative who gives regular guidance and advice to the incumbent. Advice and operational support may also be received from other senior staff and support units in a country office/ operation. External contacts are generally with a broad range of officials from national and international institutions, media or general public on matters of importance to the Organization.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.


Assist the management in dealing with the challenges posed by the political context, the UN and humanitarian reform, and institutional developments in the area of forced displacement and humanitarian operations.

Assist in planning and organizing communications strategy that generates support for UNHCR s operations from external partners (e.g. the general public, governments, partners, the media, academia and persons of concern).

Assist in the dialogue with donors and embassies and provide accurate information by organizing regular briefings, bilateral meetings and missions.

Assist the management in disseminating information on UNHCR’s global funding situation and mobilize additional funds to implement special projects aimed at enhancing the quality of protection for persons of concern.

Participate when requested in the inter-agency cooperation and communication strategies, initiatives and tools.

Tags abuse of power communication process content management displacement fundraising gender inequality humanitarian reform inequality inter agency cooperation international relations iraqi refugees journalism media relations political science press releases public information refugees resource mobilization results based management social sciences

Assist in the management of information flows within the country operations by identifying priority matters, securing, analyzing and disseminating documentation and information to support country operations and corporate communication processes and priorities.

Assist in the drafting of situation reports, briefing notes, background material, talking points, fact sheets, press releases and articles.

Assist in planning and organizing advertisements, exhibitions, training seminars, conferences, meetings, social events and other activities to promote a better understanding of UNHCR’s activities and accomplishments by the general public and/or organized groups.

Support the management of media relations by, inter alia, drafting responses to direct queries, draft press releases and organizing regular briefings and visits to country operations.

Organize press briefings for external parties as required.

Organize the distribution of UNHCR publications and the provision of materials to various institutions and individuals.

Produce reports for donor agencies as required.

Perform other related duties as required.

Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P1/NOA - 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree

Field(s) of Education Political Sciences Social Sciences, International Relations Journalism Communication or other relevant field. (Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses Not specified

Relevant Job Experience Essential Excellent knowledge of local institution, politics and culture.

Desirable Completion of UNHCR learning programmes or specific training relevant to functions of the position.

Functional Skills MS-Drafting, Documentation, Data Presentation IT-Computer Literacy IT-Web Content Management MS-Drafting, Documentation, Data Presentation MS-Translation ER-Communications/media/digital/social media communicat. monitoring/analysis/presentation (Functional Skills marked with an asterisk* are essential)

Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Operational Context

UNHCR has been operational in Syria since the early 1990s initially to respond to the influx of Iraqi refugees to the country. Since 2012, the Agency has expanded its operations to address the humanitarian needs arising of the conflict. UNHCR has seven offices in the country responsible for the implementation of its programs in all 14 governorates. UNHCR works with 28 partner agencies of which 20 are national NGOs and two ministries. In the context of an inter-agency coordination framework in Syria, UNHCR leads the Protection and Community Services, Shelter and Non-Food Items sectors together with relevant line ministries.

Under the supervision of the Senior External Relations Officer, the incumbent of this position will be responsible for the drafting of funding proposals in line with UNHCRs global and country resource mobilization strategy. S/he should have a proven track record in fundraising in humanitarian situations. Experience of working with government donors in the context of Syria is an asset. The incumbent should possess strong technical knowledge including on results-based management approaches and the preparation of budgets and logical frameworks. Experience in UNHCR’s results-based management will be considered an asset. The incumbent should be able to draft a variety of documents in a clear and succinct manner for various external audiences. S/he should have advanced skills in organisation, attention to detail and have the ability to prioritize multiple tasks. An understanding of the inter-agency coordination structure and of the political dynamics in which the UN operates in Syria are desirable. Experience in communications and social media engagement are similarly desirable. The incumbent may need to represent the Agency with professionalism and integrity and occasionally lead the team in the absence of his/her supervisor.

Strong skills in MS Office applications are required in addition to strong analytical skills. A proven record of inter-personal and communication skills including the ability to foster team spirit are essential qualities for the culture and the staff of UNHCR Syria.

The incumbent of the post has currently no supervisory functions, however, should possess managerial skills and competencies with a view to further develop leadership skills.

Position Competencies: Competencies as defined in Job Profile.

Language Requirements: Fluency in Arabic and English.

Additional Information

Applicants must be nationals of, and be locally recruited within the country of their employment.

Closing Date

The closing date is 09 September 2021.

Link to the organization’s job offer: