Knowledge Management Specialist, Geneva

Organization: UNICEF - United Nations Children’s Fund

Country: Switzerland

City: Geneva

Office: UNICEF Geneva

Closing date: Tuesday, 7 September 2021

Re- Advertised: Temporary Appointment (6 Months), Knowledge Management Specialist for Partnerships, P-3, PFP, Geneva, Switzerland # 111329

Job no: 541963

Position type: Temporary Appointment

Location: Switzerland Division/Equivalent: Partnerships

School/Unit: Geneva, Switzerland

Department/Office: Private Fund Raising and Partnerships

Categories: Private Fundraising and Partnerships

This position is being re-advertised. existing applicants need not re-apply, as your application will still be considered . Thank you.

UNICEF works in 190 countries and territories to protect the rights of every child. It has spent over 70 years working to improve the lives of children and their families. UNICEF believes all children have a right to survive, thrive and fulfil their potential to the benefit of a better world.

UNICEF’s Private Fundraising and Partnerships Division (PFP) maximizes income and influence from the private sector (individual supporters and donors, philanthropists, foundations and corporates) to deliver results for children through a spectrum of engagement with the private sector, including fundraising and partnerships. To do this, PFP manages the strategic relationship with UNICEF’s 34 National Committees and provides support to all Country Offices and the rest of UNICEF for private sector fundraising, engagement and advocacy. UNICEF is drafting a new Strategic Plan 2022-2025 with ambitious goals for what UNICEF can achieve by working with and on the private sector, including partnerships aimed to drive results for children at scale and speed, sustainably.

To meet these objectives, UNICEF has brought together a number of functions in the organization into one Partnerships Team, ensuring a more integrated approach and fostering better collaboration and coordination of approaches. One key area of work that demonstrates this integration is the work on a ‚whole of UNICEF‘ approach of engaging the private sector, under the title ‚Business for Results‘ (B4R), with the objective to engage private sector stakeholders in multifaceted partnerships through which UNICEF can deliver positive impacts for children at scale, and therefore contribute to the SDGs as relevant to children. The ‚one UNICEF‘ approach to deliver these partnerships is also based on coordination between UNICEF divisions and offices and National Committees ensuring coherence between UNICEF’s different business strategies, including market shaping and procurement strategies, strategies and goals outlined for innovation, and child rights and business approaches involving wider engagement with governments and industry sectors.

The Strategic Plan also gives emphasis to better knowledge exchange, supported by collaborative tools, as one of the key enabling strategies. Focus is placed on fostering a more pronounced culture of knowledge-sharing where experiences, lessons, challenges and good practices are captured, shared and disseminated seamlessly across National Committees, country offices and the PFP.

This role will support the Partnerships Team within PFP to improve the capture, packaging, sharing and dissemination of ‚actionable‘ knowledge by developing information and knowledge products needed to deliver on B4R; supporting the capture of learning and the replication of successful bilateral and multi-stakeholder partnerships activities by analyzing, documenting and disseminating examples of good/promising practice and lessons learned; assisting in the facilitation of online communities; and maintaining content in relevant sections of the PFP Intranet and other recognized platforms.

Purpose of the Job:

This role is the overall coordinator and support to the PFP Partnerships Team on knowledge management, internal communications and change management. The role will support individual units within the Partnerships team according to agreed priorities across Global New Business, Global Account Management, Multi-stakeholder Platforms, Child Rights and Business (CRB) and Program Coordination.

How can you make a difference?

The incumbent will have the following responsibilities:

Manage/support the development and implementation of a larger partnership group knowledge management and internal communications strategic frameworks with a focus on multifaceted partnerships and the wider B4R agenda.

Ensure the roll-out of a coordinated, consistent and systematic approach to identifying, capturing and promoting the Partnerships Team priorities, knowledge and good practices including ROs, COs and NatComs.

Create and update the relevant content and ensure that it is available, appealing, well-structured, attractive, comprehensive, timely published and easy to access by internal stakeholders to support partnership friendly communication and knowledge sharing.

Information and created knowledge products such as good practices, lessons learned, case studies, articles, briefing notes, 1-2 pagers for the PSVPs developed and disseminated using the intranet, PFP Pulse and Eye on Partnerships newsletters, and other channels to help raise awareness among PFP, its corporate partners and other UNICEF divisions on the PSVP work.

Represent the partnerships team in the PFP knowledge management working group.

Support development of materials for capacity building: Workshops, including Thought Leadership events, learning and training sessions, and online training packages.

Serve as the team’s focal point/coordinator in the PFP’s ECM transition process and for requests/upgrades related to PSVPs in UNISON.

Work closely with the PRIME team, specifically the PFP Knowledge Management Manager and the Internal Communications Manager to ensure a coherent approach between PFP KM and internal communications initiatives and larger Partnerships team.

Manage the Partnerships Team site and support the setting up and the management of the Partnerships team collaboration platform/team site/Yammer Group as well as the B4R communication site.

Assist in the preparation, facilitation and documentation of brainstorming sessions and consultation processes to capture evidence and #how to# information on good practices and lessons learned on B4R across the spectrum from advocacy, through collaboration, to income generating partnerships, across multinational businesses, industries to SMEs.

Provide one-to-one support for the Partnerships Team on the KM and IC tools and processes as needed.

Provide direct client support to UNICEF markets requesting information about PSVPs, International partnerships and International Prospects.


Coordinate focal points within the Partnerships team to ensure

Information and knowledge products on B4R and multifaceted partnerships are developed, regularly updated and properly disseminated to relevant stakeholders through the PFP Intranet and other relevant channels.

Business for Results and Partnerships sub-sites and pages in the PFP Intranet are regularly maintained and have updated and relevant content.

Content is drafted and uploaded on the Business for Results and Partnerships pages of the UNICEF website.

Partnerships project collaboration platform, Yammer groups/Communities of Practice/team are set up and facilitated/supported, as required.

Analytical case studies drafted, packaged and disseminated, focused on lessons learned / good or promising practices on multifaceted partnerships topics.

Good practice cases on Partnerships topics drafted and uploaded to the PFP Intranet.

Fact sheets, presentations and other knowledge products created as required.

Online communities set up and facilitation support in terms of posting and document sharing provided as required.

Develop and roll out internal communications plan for B4R.

Develop and implement change management plan for partnerships team and B4R.

Support workshops, learning and training sessions, and online training packages.

Support the Principal Advisor as needed on fact sheets, presentations, and other knowledge products, including for meetings, trainings and webinars.

Estimate Duration of the contract

6 months

Reporting To

The Principal Advisor of Private Sector Partnerships, and works closely with the B4R Programme Manager, supporting the Partnerships Team, B4R working and core group and the PRIME team in PFP.

Working place


To qualify as a champion for every child you will have...


Minimum 5 years of progressively responsible professional work experience in knowledge management or communication, some at the international level

A Master Degree in international development, knowledge management or communications or related studies. A Bachelor’s Degree with an additional 2 years‘ experience can be considered.


Experience and demonstrable skills in producing, editing and uploading online content.

Experience with technical knowledge sharing tools (Office 365).

Experience in facilitating online communities of practice and discussion groups.

Experience in change management an asset.

Ability to work independently and to meet tight deadlines.

Familiarity with both financial and non-financial private sector engagement (children’s rights and business, shared value, multi-stakeholder partnerships) and/or advocacy and child rights education would be an asset.

Experience in working within UNICEF or other UN/international entities and/or familiarity with the work of UNICEF National Committees is an asset.

Language Requirements:

Excellent writing and editing skills in English, fluency in other UN languages an asset.

For Every Child you demonstrate: UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

The UNICEF competencies required for this post are...

Relating and Networking (LII)

Applying Technical Expertise (LII)

Analyzing (LII)

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: Aug 30 2021 W. Europe Daylight Time Application close: Sep 07 2021 W. Europe Daylight Time

Link to the organization’s job offer: