Staff Relations Specialist, Vienna, Austria

Organization: IAEA - International Atomic Energy Agency

Country: Austria

City: Vienna

Office: IAEA Vienna, Austria

Grade: P-4

Closing date: Monday, 4 October 2021

Staff Relations Specialist(P4)

( 2021/0475 (172409) )

Organization: MTHR-HR Management

Primary Location: Austria-Vienna-Vienna-IAEA Headquarters

Job Posting: 2021-09-06, 12:22:11 PM

Contract Type : Fixed Term


Probation Period : 1 Year

Organizational Setting

The Division of Human Resources (MTHR), within the Department of Management, plans, acquires and manages human resources to effectively implement the IAEA programmes. It thus delivers the full spectrum of human resource services, including HR organizational development and planning, talent acquisition and development, performance management, and administration of compensation and benefits. The Division serves a multicultural workforce of approximately 2300 people from diverse scientific, technical, managerial and professional disciplines.The HR Management Section (HMS) provides HR services to the Agency and advice to managers in the areas of recruitment, learning and development, staff relations and the business partner approach.

Main Purpose

Reporting to the Section Head, HR Management (HMS), the Staff Relations Specialist is responsible for leading and coordinating the employee-Agency relations activities and for the management of HR processes related to staff grievances, disciplinary cases, appeals and rebuttals. The Staff Relations Specialist, through corresponding policies, will promote harmonious staff relations to foster a workplace culture that upholds the values of the Agency, increasing employees‘ well-being, ensuring good professional relations and staff engagement.


The Staff Relations Specialist is: (1) a manager, providing guidance and managerial support to the Staff Relations group in carrying out its activities in the most efficient and effective manner; (2) an expert, providing advice in the field of labour relations and in addressing staff relations matters; (3) a mediator, advising managers and staff on the prompt resolution of workplace concerns, issues and conflicts; and (3) a communicator, ensuring that managers and staff are kept informed of relevant policies, their interpretation and application.

Functions / Key Results Expected

Manage the staff relations activities, including the timely performance of the HR aspects of the grievance process, including but not limited to reviewing, fact-finding, preparing drafts and recommendations on complaints, requests for review and appeals, etc.

Liaise and mediate with disputing parties to achieve solutions to workplace concerns, including identifying options for resolution of issues on an informal basis and provide conflict management and conflict prevention coaching sessions to managers and staff.

Identify, evaluate and anticipate systemic issues arising from individual cases and propose adequate solutions (e.g. best practices, policy development or revision, trainings, coaching sessions) to prevent their repeated occurrence.

Work in close partnership with MTHR colleagues and contribute to the development and monitoring of relevant policies and sound practices to foster staff well-being and respectful relations in the workplace.

Monitor compliance with Agency’s policies and procedures on misconduct, harassment, sexual harassment, bullying and abuse of authority and ensure their effective dissemination through appropriate communication channels.

Partner with technical departments and respective MTHR colleagues to engage in continuous improvement in communication vehicles and practices.

Competencies and Expertise

Core Competencies

Name Definition

Planning and Organizing

Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.


Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.

Achieving Results

Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.


Actively contributes to achieving team results. Supports team decisions.

Functional Competencies

Name Definition

Client orientation

Helps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met.

Knowledge sharing and learning

Actively seeks learning opportunities and actively shares knowledge and information with others; shares specialized knowledge, skills and learning from experience across different situations and contexts effectively.

Technical/scientific credibility

Ensures that work is in compliance with internationally accepted professional standards and scientific methods. Provides scientifically/technically accepted information that is credible and reliable.

Required Expertise

Function Name Expertise Description

Human Resources

Administration of Justice

Ability to interpret relevant staff rules, analysing precedents and advising on the appropriate course of action and to prepare and submit legally sound argumentation and documentation. Knowledge of UN judicial system.

Human Resources

International Human Resource Management

Knowledge of international HR management issues and practices, including UN Common System regulations and rules.

Human Resources

Staff Relations Management

Ability to manage relationships between co-workers within a large, diverse and multicultural work environment and knowledge of conflict resolution techniques.

Qualifications, Experience and Language skills

Advanced university degree (Master’s or equivalent) in human resources management, public or business administration, law or any other related field.

At least seven years of progressively responsible experience in human resources management, with an emphasis on workplace conflict resolution and staff relations;
Experience working in a large and multicultural international organization or company is required;
Solid experience in the interpretation and application of staff regulations and rules, policies, procedures;
Substantive experience in drafting clear, concise and accurate documents setting out facts, analysis and conclusions;
Proven ability to deal with confidential and sensitive issues with a high degree of tact and discretion.

Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.


The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $74913 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 36782*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks‘ annual vacation, home leave, pension plan and health insurance


Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process

Link to the organization’s job offer: