E T Temporary, Chennai, India

Organization: The World Bank

Country: India

City: Chennai

Office: World Bank in Chennai, India

Closing date: Friday, 3 December 2021

E T Temporary

Job #: req14045

Organization: World Bank

Sector: Procurement

Grade: ET3

Term Duration: 1 year 0 months

Recruitment Type: Local Recruitment

Location: Chennai,India

Required Language(s): English

Preferred Language(s): Closing Date: 12/3/2021 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 140 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org.

The WBG uses financial resources and extensive experience to help our client countries reduce poverty, increase economic growth and improve quality of life. To ensure that countries can access the best global expertise and help generate cutting-edge knowledge, the World Bank Group is constantly seeking to improve the way it works. Key priorities include delivering measurable results, promoting openness and transparency in development, and improving access to development information and data.

The World Bank Group is one of the world’s largest sources of funding and knowledge for developing countries. The World Bank Group (WBG)‘s twin goals of ending extreme poverty and promoting shared prosperity reflect a new global landscape: one in which developing countries have an unprecedented opportunity to end extreme poverty within a generation.

Unit Overview

The Corporate Procurement Division SPACP is responsible for the acquisition of goods and services to support World Bank Group’s offices worldwide. SPACP has offices in Washington, DC and Chennai, India providing support to clients for all aspects of the procurement process, including, competitive selection, contract negotiation, purchase order issuance, change order processing and contract administration.

This position in Global Procurement Operations is located in Chennai and reports to a Procurement Specialist under the managerial responsibility of a Senior Procurement Specialist in Corporate Procurement.

This position will be responsible for proving advisory and operational support in the areas of Order Management, Vendor Management, PCard Management, Sourcing and Category Management to clients globally. The position requires skills and relevant work experience in procurement advisory, strong interpersonal relationships and excellent communication skills. Direct client interface would form a core part of the work.

Work requirements of this position will involve adjustments to work schedule to support clients in different time zones.

Duties and Accountabilities:

Answer incoming calls and respond to e-mails in a timely and courteous manner

Troubleshoot issues and attempt resolution using all available resources

Escalate unresolved cases and coordinate with colleagues for resolution on a timely basis

Follow up with clients regularly on open cases

Ensure that all client requests are clearly and accurately documented with case-management software

Learn and adhere to established operating procedures

Perform ad hoc administrative duties

Undertake regular training to enhance knowledge of procurement services, policies, procedures and systems

Provide operational support (creating purchase/change orders, registering vendors, supporting PCard transactions, supporting sourcing and contract management tasks) czrmNqw Dh7qKS

Provide inputs for continuous process improvement

Build and maintain courteous and effective working relations with vendors, clients and colleagues.

Selection Criteria

Bachelor’s degree or equivalent combination of education and experience

Minimum of 2 years of relevant experience helping international clients in a customer-support environment

Strong work ethic, meticulous attention to detail, and proven ability to work well under pressure

Ability to deal sensitively in multi-cultural environments and build effective working relations with clients and colleagues

Excellent communication skills, including the ability to speak articulately, write clearly and concisely, and determine whether the message was properly understood

Strong grasp of business English, including correct and appropriate grammar, spelling, and punctuation

Ability to handle constantly changing flow of work, remain productive during slow times, multitask effectively during busy periods, and exercise patience and professionalism during stressful situations

Strong IT literacy, including working knowledge of call-tracking systems and standard computer applications such as Microsoft Word and Excel

Knowledge and experience in the use of SAP MM is desirable

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

Note: The selected candidate will be offered a one-year appointment, renewable for an additional one year, at the discretion of the World Bank Group, and subject to a lifetime maximum ET Appointment of two years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their second-year ET appointment are not eligible for future ET appointments

Link to the organization’s job offer: https://unjobs.org/vacancies/1637773862320