ERP Consultant (Travel & Meetings), Vienna, Austria

Organization: IAEA - International Atomic Energy Agency

Country: Austria

City: Vienna

Office: IAEA Vienna, Austria

Closing date: Tuesday, 3 May 2022

ERP Consultant (Travel & Meetings)

( TAL-MTIT20220421-001 )

Organization: MTIT-AIPS Management Section

Primary Location: Austria-Vienna-Vienna-IAEA Headquarters

Job Posting: 2022-04-22, 12:46:36 PM

Contract Type : Special Service Agreement


Organizational Setting

The Department of Management (MT) provides a ‚platform of services‘ that serves as a foundation for the successful delivery of the IAEA’s scientific and technical programmes. Its mission statement is as follows: "MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose". Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment, and ensures that all Board documents are translated and distributed on a timely basis to Member States.

The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA’s ICT infrastructure comprises state of the art hardware and software platforms in a partially decentralized environment. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.

The IAEA’s Enterprise Resource Planning (ERP) system, known as the Agency-wide Information System for Programme Support (AIPS), was implemented in a multi-phased phased approach beginning in 2011 and completing in 2017. AIPS provides a single, fully-integrated solution that standardizes and improves efficiency of business processes by leveraging the Oracle ERP suite of products. AIPS encompasses 8 business domains: finance, procurement, programme and project management, planning and budgeting, human resources and payroll, contacts, travel and events management. The AIPS Management Section (AMS) within the Division of Information Technology manages the operations, maintenance, improvements, and sup

port for the AIPS system in collaboration with business process owners. The AMS Section consists of approximately 20 staff members and is led by a Section Head, who reports to the Director of Information Technology/CIO.

Main Purpose

The purpose of the consultancy is to provide technical advice and expertise to the projects and operations within the AIPS Management Section (ERP) for the Travel and Events domain.

Functions / Key Results Expected

Provide technical advice on issues arising out of integrations and interfaces with other AIPS applications as well as with third party applications.

Provide technical support to service requests related to implemented changes.

Plan and execute the test activities for these RICEFW components, in cooperation with key users, ensuring debugging and adequacy of the technical infrastructure, as well as data accuracy.

Provide technical advice to functional consultants in developing the functional specifications for the identified extensions and prepare technical documents for all the custom components work undertaken.

Test the technical components and help in identifying and fixing the bugs to ensure the objects developed meet the business needs and facilitate the business sign off after successful testing.

Qualifications and Experience

University degree in Computer Science, Information Technology, Accounting, or related area.

Minimum five years of progressively responsible experience in post go-live support (troubleshoot complex issues, test system patches, and conduct regression tests for an enterprise scale solution Oracle E-Business Suite, of which at least 3 years of experience working with custom development using ADF, OAF and workflow technologies.

Strong knowledge in Oracle technologies in trouble shooting the custom applications and integrations, specially PLSQL Developer.

Strong knowledge in technical architecture and security framework to build and support custom applications.

Understanding of Oracle Applications open interfaces and APIs.

Good business knowledge in Travel and Meetings domain, with good understanding of the requirements in the international public sector.

Ability to promote knowledge management initiatives, particularly through cultivating a culture of information and knowledge sharing.

Experience working with and managing contractor resources including offshore resources.

Familiarity with ITIL is an asset.

Accredited certification in Project Management such as PMP or Prince2 is an asset (desirable).


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