HR Associate, Service Centre, Vienna, Austria

Organization: IAEA - International Atomic Energy Agency

Country: Austria

City: Vienna

Office: IAEA Vienna, Austria

Grade: G-6

Closing date: Tuesday, 24 May 2022

HR Associate, Service Centre(G6)

( 2022/0266 (195640) )

Organization: MTHR-HR Service Centre

Primary Location: Austria-Vienna-Vienna-IAEA Headquarters

Job Posting: 2022-04-26, 7:12:50 AM

Contract Type : Fixed Term


Probation Period : 1 Year

Organizational Setting

The Division of Human Resources (MTHR), within the Department of Management, plans, acquires and manages human resources to effectively implement the IAEA programmes. It thus delivers the full spectrum of human resource services, including HR organizational development and planning, talent acquisition and development, performance management, and administration of compensation and benefits. The Division serves a multicultural workforce of approximately 2300 people from diverse scientific, technical, managerial and professional disciplines.The HR Service Section (HSS) provides the Agency’s staff and personnel with HR services and advice in the areas of job classification, policy, administration of benefits and entitlements, administration of posts and contracts, and on-boarding of staff.

Main Purpose

Reporting to the Unit Head, HR Service Centre, the HR Associate administers the employment life-cycle of staff members, including but not limited to contracts, benefits and entitlements, pension and insurance, compensation, on-boarding and separation. The incumbent also handles employment life-cycle of non-staff personnel as well as relevant queries of former staff.

Functions / Key Results Expected

Administer, in accordance with the Staff Regulations and Rules, the full range of contracts and benefits and entitlements in the assigned group of clients. These include but are not limited to: offers, on-boarding, contracts, compensation, social security, all types of leave, separation benefits, including pension and insurance options, etc. liaise in this connection with external and internal providers/stakeholders as necessary.

Perform any necessary related inputs and/or corrections in the ERP system, ensuring timely action and accurate processing of entitlements.

Analyse complex situations to recommend actions to the Unit Head, HR Service Centre, and answer questions regarding compensation, benefits and entitlements in accordance with Staff Regulations and Rules and under the applicable terms of employment/engagement.

Provide briefing, upon recruitment and separation, to staff members and explain the salary and compensation package, including insurance and pension options that are applicable, according to the category of staff member and contract.

Identify areas for improving processes and transactional services in order to maximize effectiveness and simplify procedures to gain optimal efficiency in processing and administering contracts, benefits and entitlements.

Maintain up to date records of complex matters being addressed and contribute to the creation of standard operating procedures.

Perform any other tasks, as required.

Competencies and Expertise

Core Competencies

Name Definition

Planning and Organizing

Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.


Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.

Achieving Results

Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.


Actively contributes to achieving team results. Supports team decisions.

Functional Competencies

Name Definition

Analytical thinking

Analyses information to identify cause and effect relationships and correlations. Identifies critical elements and assesses consequences of different courses of action and proposes solutions.

Client orientation

Helps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met.


Maintains a high level of performance when facing pressure and uncertainty. Able to remain calm and self-controlled, and to respond logically and decisively in difficult situations.

Required Expertise

Function Name Expertise Description

Human Resources

Benefits and Entitlements Administration

Knowledge of UN/IAEA benefits and entitlements, Staff rules and HR practices in a UN Organization.

Administrative Support

Discretion and Respect for Confidentiality

Application of a high degree of tact, diplomacy and discretion, and proven ability to maintain confidentiality.

Information Technology

IT Training

Knowledge and experience working with relevant ERP technology to deliver HR services.

Administrative Support

MS Office (Word, Excel, Outlook, PowerPoint)

Proficiency in the use of office software products (MS Office 2010).

Qualifications, Experience and Language skills

Completed secondary education.

Minimum of six years of progressively responsible experience in Human Resources and/or administration, including four years in HR compensation or benefits administration preferably in a UN or other international organization.

Solid knowledge of staff regulations and rules within the UN common system is highly desirable.

Proficiency in MS Office 2010 (Word, Excel, Outlook, PowerPoint) and ability to use databases and web-based management systems.

Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

English language test (Level 1) to IAEA standard.


The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at EUR 55696 (subject to mandatory deductions for pension contributions and health insurance), 6 weeks‘ annual vacation, pension plan and health insurance

Appointment is subject to a satisfactory medical report. Recruitment will be on a LOCAL BASIS only. Outside applicants are required to supply to the IAEA or to authorize it to seek all information relevant to their suitability for employment by the IAEA. Testing may be part of the recruitment process.


Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.

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