Emergency Staff Counsellor, Warsaw

Organization: WHO - World Health Organization

Country: Poland

City: Warsaw

Office: WHO in Warsaw, Poland

Closing date: Sunday, 22 May 2022


Description of assignment title: Emergency Staff Counsellor

Assignment country: Poland

Expected start date: 04/11/2022

Sustainable Development Goal: 3. Good health and well-being

Volunteer category: National UN Volunteer Specialist

DoA reserved for persons with disabilities: No

Host entity: WHO Poland

Type: Onsite

Duration: 3 months (with possibility of extension)

Number of assignments: 1

Duty stations: Warsaw


Mission and objectives

WHO is a specialized agency of the United Nations that was established in July 1946 and whose objective is the attainment by all peoples of the highest possible level of health. WHO’s primary role is to direct and coordinate international health within the United Nations system. WHO’s main areas of work are health systems; health through the life-course; noncommunicable and communicable diseases; preparedness, surveillance and response; and corporate services.


In the context of the WHO Health Emergencies incident management system, at the country level, the incumbent will provide mental health and psychosocial services through the implementation of contextually and culturally relevant stress management programmes to staff members and consultants in the WHO country offices. The mission of WHO’s Health Emergencies Programme ("The Programme") is to help countries, and to coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies. In the context of the WHO Health Emergencies Incident Management System (IMS), at the country level, the incumbent will provide technical advice for all WHO strategic categories and related public health programmes.

Task description

Within the delegated authority and under the supervision of the Regional Staff Counsellor or his/her designated mandated representative(s), and under the overall guidance of the Incident Manager, the WHO Representative, the UN Volunteer will:

Perform ongoing psychosocial status and needs assessments to identify the major stressors experienced by WHO staff members and consultants during their deployment;
Provide culturally sensitive psychosocial support through individual and group counselling for Staff Members and their immediate family members;
Provide preventative and mitigating stress and crisis management training during the three phases of the mission: pre-deployment, during deployment and post-deployment;
Travel regularly to the field sites of the WCO in order to promote, plan and implement preventative and mitigating stress management activities;
Facilitate teambuilding and cohesion through formal and informal interventions;
Enhance social or peer support networks and assist with training and capacity building activities;
Respond to critical and security incidents by conducting assessment on the impact of the event, developing appropriate interventions, and make recommendations for follow-up or referral purposes;
Advice management on stress mitigating strategies and activities to enhance the welfare of staff members and consultants;
Maintain detailed records of activities and provide comprehensive reports on a monthly basis to the HQ and regional office;
Support the Regional Staff Counsellor and perform any other incident-specific related duties, as required by the functional supervisor;
During deployment, the duty station may change, and duties may be modified, based upon the technical needs of the Programme. Results/expected outputs:

The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries, and to coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies;
The development of capacity through coaching, mentoring and formal on-the-job training, when working with (including supervising) national staff or (non-) governmental counterparts, including Implementing Partners (IPs);
Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment;
A final statement of achievements towards volunteerism for development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.

Eligibility criteria

Age: 27 - 80


Candidate must be a national or legal resident of the country of assignment.


Required experience

3 years of experience in area of mental health and psychosocial support services; some of which gained in outbreak and health emergencies context, is required;
Additional training or experience in a broad range of related fields, such as alcohol/substance abuse, stress management, critical incident stress and cross-cultural communication;
Prior relevant work experience in WHO/UN system, health cluster partners, relevant nongovernmental or humanitarian organizations, is desirable;
Excellent knowledge of Microsoft Office applications

Good knowledge of MHPSS during emergency situations;
Proven ability to accurately assess psychosocial or mental health needs, risks and protective factors;
Advance knowledge in provision of psychosocial support and counselling services in a professional and confidential manner;
Demonstrated knowledge in designing and delivering contextually and culturally appropriate trainings and information sessions on a wide range of stress-related issues;
Ability to manage crisis situations involving diverse actors and stakeholders;
Ability to effectively work in multi-cultural environments under stressful conditions

Area(s) of expertise

Health, Social work

Driving license



Polish, Level: Fluent, Required English, Level: Fluent, Required Russian, Level: Working knowledge, Desirable Ukrainian, Level: Working knowledge, Desirable

Required education level

Bachelor degree or equivalent in counseling psychology, clinical psychology, psychiatry, clinical/psychiatric social work or other mental health-related degree, from an accredited and recognized academic institution, is required.

Advanced university degree (Master’s level or above) in one of the above-mentioned disciplines, is desirable.

Competencies and values



Moving forward in a changing environment

Promoting innovation and organizational learning

Respecting and promoting individual and cultural differences

Other information

Living conditions and remarks

Poland, officially the Republic of Poland, is a country in Central Europe. It is divided into 16 administrative provinces called voivodeships, covering an area of 312,696 km2 (120,733 sq mi). Poland has a population of over 38 million, and is the fifth-most populous member state of the European Union. Warsaw is the nation’s capital and largest metropolis, and other major cities include Kraków, Łódź, Wrocław, Poznań, Gdańsk, and Szczecin. Poland’s territory extends from the Baltic Sea in the north to the Sudeten and Carpathian Mountains in the south. The country is bordered by Lithuania and Russia[d] to the northeast, Belarus and Ukraine to the east, Slovakia and the Czech Republic to the south, and Germany to the west. Poland also shares maritime boundaries with Denmark and Sweden. UN Volunteer entitlements and allowances: The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. The allowances are in no way to be understood as compensation, reward, or salary in exchange for the UN Volunteer’s service. Contingent on specific eligibility criteria, location of the volunteer assignment and contractual type and category, the payment of allowances will begin from the date of Commencement of Service For more information on entitlements please read the Condition of Service (https://explore.unv.org/cos) and use the entitlement calculator (https://app.unv.org/calculator) for the most up to date information.

Inclusivity statement

United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Note on Covid-19 vaccination requirements

Selected candidates for certain occupational groups may be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid-19) in line with the applicable host entity policy

Link to the organization’s job posting: https://unjobs.org/vacancies/1651774606820