Digital Center and ICT Support Analyst, Cotabato City, Philippines

Organization: UNDP - United Nations Development Programme

Country: Philippines

Field location: Cotabato City

Office: UNDP in Cotabato City

Closing date: Monday, 23 May 2022

Job Identification : 3581

Locations : Cotabato City, Philippines

Posting Date : 05/09/2022, 05:53 AM

Apply Before : 05/23/2022, 03:59 PM

Degree Level : First Terminal University Level Qualification 4 years or more

Job Schedule : Full time

Agency : UNDP

Grade : NB4

Vacancy Type : National Personnel Service Agreement

Practice Area : Governance

Bureau : Regional Bureau for Asia and the Pacific

Contract Duration : 6 Months

Education & Work Experience : Bachelor’s Degree

Other Criteria : Minimum 2 years of experience

Required Languages : English and Filipino

Vacancy Timeline

2 Weeks

Job Description


UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Consistent with its mandate to prioritize the acquisition, adoption, innovation, and application of science and technology for development and its pursuit of competence, excellence and service innovation as provided in both the Organic Law for the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM) and the Revised Transition Plan 2019-2022 for the Bangsamoro Transition Authority, the Bangsamoro Government, through the Ministry of the Interior and Local Government (MILG), forged a partnership with UNDP that seeks to apply, where possible, the strategic framework and principles of the UNDP-supported Access to Information (a2i) program to the specific social, cultural and economic contexts of BARMM.

This project titled, "Localizing e-Governance for Accelerated Provision of Services (LeAPS)" will build on the a2i experience towards the transformation in local governance in BARMM by significantly accelerating connectivity in communities and opening up governance by enabling citizens to capitalize on the benefits of connectivity, such as through improved access to services and information, community enterprise development, assisted rural e-commerce, and skills development. The LeAPS project is a way to overcome the dependencies on archaic, paperbased and manual processes within and among the local government units (LGUs). This project will also maximize the use of MILG’s limited manpower and resources to deliver and monitor frontline services effectively and efficiently.

The overarching outcome of the LeAPS project is to ensure that "the most marginalized, vulnerable and at-risk people and groups benefit from inclusive and quality services and live in a supportive environment wherein their nutrition, food security, and health are ensured/protected", its outputs are targeted as follows: a) efficient e-services in select LGUs and Ministries of BARMM managed and optimized; b) LGUs effectively and efficiently use disaggregated data for development and resilience planning, programming, budgeting and governance; c) enabling program environment established; and d) program managed efficiently with sustainability measures.

The full-blown phase of the LeAPS project will commence this year, covering 12 LGUs and 11 Ministries in BARMM. The other LGUs and ministries will be identified from 2022 onwards.

UNDP is looking for a Digital Center and ICT Analyst for the LeAPS Project who will form part of the LeAPs Project Management Team based in Cotabato City.

Duties and Responsibilities

Overall direction and guidance shall be provided by the UNDP Team Leader for Institutions and Partnerships while day-to-day supervision shall be performed by the LeAPS Project Manager with oversight from the Programme Analyst.

Directly reporting to the Project Manager and working closely with the rest of the Project Management Team, the Digital Center and ICT Support Analyst will:

Lead the development of a comprehensive study, technical recommendation, and work plan for the physical and logical/network setup of digital centers, interactive call centers, and kiosks.This year, additional ten (10) pilot LGUs and ten (10) Ministries are identified for 2021, with more LGUs and ministries to cover from 2022 onwards. The following technical considerations must be noted:

High-speed (3G/4G/5G) internet availability for the digital centers and kiosks

Stability and reliability of broadband wireless access in the areas considering expansion centers

Stable (always-on) power supply in the areas

Adequate infrastructure facility / passable roads

Accessible and reachable location (by foot)

Review, study, and recommend core ICT Infrastructure (servers and data with software systems) for e-Governance in LGUs and Ministries;
Develop and design site selection criteria and matrix that must ensure establishment and functional Digital Centers and Interactive Call Centers;
Conduct ocular site inspections and assessment in the LGUs and Ministries and conduct e-readiness survey with risk assessment study in the LGU and Ministries‘ locations, in close coordination with MILG;
Establish close coordination and collaboration on all technical-related concerns with the a2i Bangladesh team focal point and ensure conduct of regular/weekly discussions on every activity that involves their technical advice and recommendation.

Provide technical advisory services and technical assistance to the UNDP LeAPS Project Management Office (PMO) and work in close cooperation with the a2i

Bangladesh team under the lead and supervision of the LeAPS Project Manager.

Provide technical advice, guidance, and supervision on the establishment of Data Center at the MILG-BARMM office.

Provide technical inputs during planning and evaluation phases of all IT/technical related procurement and deployment of ICT infrastructure and e-Governance

software or programs.

Identify plans for expansion and scalability of digital centers and call centers including inputs on proposals for future phases of implementation.

Work closely with the LeAPS Web Portal and e-Services Officer on deploying the a2i BARMM website in testing bed and final server and provide technical assistance with the soft and final website launches.

Assist the LeAPS Web Portal and e-Services Analyst with the training on ICT and web portal management.

Collaborate with the IT departments in MILG and the Ministry of Transport and Communications (MOTC) in BARMM through regular discussions covering technical matters that involve the establishment of digital centers and data centers; attend other required relevant project meetings:

Work and consult with the UNDP Digital Services Team on all ICT-related matters with respect to the defined work and deliverables.

Provide advice and support on capacity development and ICT training activities.

The Digital Center and ICT Support Officer is expected to provide other tasks not limited to the following:

Contribute to a wide variety of support roles such as service desk, software and desktop support

Connecting the needs of the LeAPS project with technology opportunities

Provide research, analysis and provide advice on trends to inform decisions

Translate technical information into plain English/layman’s terms for project needs

Contribute to writing ICT briefs, submissions, reports, presentations and correspondence

Work with people to create change and help the technology challenged.

Provide additional support the Project Management Team and the Programme Team on the request of the Project Manager and Programme Team Analyst.



Achieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work

Think Innovatively: LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking

Learn Continuously: LEVEL 2: Go outside comfort zone, learn from others and support their learning

Adapt with Agility: LEVEL 2: Adapt processes/approaches to new situations, involve others in change process

Act with Determination: LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously

Engage and Partner: LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships

Enable Diversity and Inclusion: LEVEL 2: Facilitate conversations to bridge differences, considers in decision making

Cross-Functional & Technical Competencies

Business Management

Operations Management :Ability to effectively plan, organize and oversee the operation’s business processes in order to convert its assets into the best results in the most efficient manner, Knowledge of relevant concepts and mechanisms

Client Management : Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customers‘ needs

Business Development

Knowledge Generation : Ability to research and turn information into usual knowledge, relevant for context, or responsive to a stated need

Required Skills and Experience


Bachelor’s degree in Information Technology/Computer Science/Computer Engineering/ Electronics and Communications Engineering or related course.


Minimum of two (2) years of progressive experience as a technical consultant with responsibility for designing, delivering and managing the design and deployment of digital centers, interactive call centers, and data center.

At least two (2) years of demonstrable professional knowledge and/or experience in the following areas is preferred:

Identifying and deploying connectivity in remote areas, using VSAT, point-to-point apparatus/equipment, and other agnostic technologies

Drafting of technical specifications in the proposals(specializing in the digital center and interactive call center design, and data center with security administration), and substantive inputs in reviewing bids submitted during the bid evaluation and assist in expediting the evaluation process

Contributing to the development and implementation of ICT strategies for the LeAPS project

Good understanding of the technologies behind telecommunication facilities (i.e. VSAT, broadband, leased line, etc)

Knowledge in the electrical systems installation and maintenance.

Knowledge in web development and web-based office applications.

Must be able to assume a broad role, proficient in many facets of information technology (IT) in one or more specific specialty. In this role, the candidate will help the project understand what digital technologies can offer and must possess general business knowledge and good soft skills and technical writing.

Strong background in technical writing.

Previous working experience in similar position in UN agencies or International organizations would be an advantage.

Professional ICT training is advantageous.

Resident of BARMM or Mindanao or willingness to relocate is highly preferred


Proficiency in spoken and written English and Filipino is required

Knowledge in spoken and written skills in local dialect/s would be an asset.


The Digital Center and ICT Support Analyst is expected to travel in various areas in Mindanao and BARMM.


Important information for US Permanent Residents (‚Green Card‘ holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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