Human Resources Associate, Copenhagen, Denmark

Organization: UNDP - United Nations Development Programme

Country: Denmark

City: Copenhagen

Office: UNDP Copenhagen

Closing date: Sunday, 15 May 2022

Agency: UNDP

Title: Human Resources Associate (Multiple positions at NPSA6 level)

Job ID: 41783

Practice Area - Job Family: Management - HUMAN RESOURCES

Vacancy End Date: (Midnight New York, USA) 15/05/2022

Duty Station: Copenhagen, Denmark

Education & Work Experience: C-HS Graduate or Equivalent - 6 year(s) experience, G-Bachelor’s Level Degree - 3 year(s) experience

Languages: Required: Desired: English

Arabic, French, Russian, Spanish

Grade: NB3

Vacancy Type: National PSA

Posting Type: External

Bureau: Management

Contract Duration: 1 year with possibility for extension

Multiple positions at NPSA6 level incl. roster.


UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

UNDP, as an integral part of its mission to fight poverty and improve the lives of people around the world, is committed to being open, transparent and accountable. As part of this commitment, UNDP adopted International Public Sector Accounting Standards (IPSAS) and established a Global Shared Service Centre (GSSC) to provide IPSAS transactional recording (in the areas of revenue, expenses and fixed assets), procurement, advisory and support services to UNDP Offices worldwide, and to provide training to UNDP Offices where needed. Human Resources services within the GSSC was set up earlier in 2003 in Copenhagen and it provides customized service packages to more than 40,000 UN personnel from agencies, funds and programmes across the UN System. GSSC/HR in Copenhagen has established a legacy as a major Human Resources administration center within the United Nations and is recognized as a center of excellence. The Global Shared Service Centre (GSSC) is part of the Bureau for Management Services (BMS).

In the area of Human Resources, the GSSC supports both staff and management in UNDP offices and units, with the full cycle of HR services ranging from recruitment, talent management, learning and development, HR policy and advisory services, benefits and entitlements management, payroll and banking transactions.

The Personnel Service Agreement Unit (PSA Unit) is part of the Global Human Resources Service Centre (GHRSC) in Copenhagen and is responsible for HR life cycle administration including onboarding, hiring, life/organization events, the determination and implementation of benefits and entitlements and end of service matters for all holders of international and national Personnel Service Agreements (IPSA and NPSA respectively) and customized Partner Personnel Service Agreements (PPSA) for all UNDP Bureaux and offices.

Under the overall guidance and supervision of the P3 HR Specialist, the HR Associate (PSA) is accountable for service provision, transactions and advice to internal and external clients and managers on the full HR life cycle administration for PSA modalities. The incumbent interprets and applies the PSA policies, procedures and guidelines, establishes internal procedures, maintains high workforce morale with other team members, provides solutions to a wide spectrum of complex HR administrative issues, and where necessary ensure full compliance with the Staff Rules and Regulations. The incumbent promotes a collaborative and client-oriented approach, sharing knowledge and best practice, including conducting training courses and coaching. Clients with whom there is direct contact may include sister UN Agency staff and PSA Holders, as well as other units in UNDP such as OHR and OFM in BMS, as well as HR focal points in UNDP Country Offices worldwide and other UN entities such as UN Payroll, UN Insurance, UNJSPF as necessary.

The HR Associate (PSA) is jointly responsible for meeting the agreed GHRSC HR work plan deliverables supporting the overall HR Strategy. S/he supports the coordination of the work of the team, in order to meet the work plan deliverables.

Duties and Responsibilities

Advisory Functions

Act as an internal advisor on matters relating to benefits and entitlements, fostering partnerships with internal and external stakeholders by briefing and advising clients, personnel and partners of the PSA policies and procedures and the interpretation thereof to achieve the following results:

Comprehensive HR strategy including benefits and entitlements management.

Consistent approach in compliance with PSA Policies and Procedures and where necessary, Staff Rules and Regulations.

Client and partner confidence in GHRSC as an HR service provider.

HR policies and guidelines relating to Benefits and Entitlements are reviewed and revised as necessary.


Administer, certify and approve processing of Benefits and Entitlements in full compliance with applicable PSA Policies and Procedures and the Accountability Framework. The HR Associate (PSA) has approval authority for non-discretionary decisions under the applicable policies and procedures with the financial level of authority to achieve the following results:

Equity and transparency in the application of PSA Policies and Procedures.

Client understanding and confidence in the GHRSC as a credible HR service administrator.

A high quality, timely and accurate service is provided to clients and partners.

Accurate workforce database for personnel and talent management.


Determine, verify and approve financial entitlements related to contracts, including hires, life and organization events, end of service, ongoing entitlements and salaries to achieve the following results:

Accurate determination of financial entitlements of personnel transactions.

Timely processing and approving of financial payments to support PSA policies.

Increased efficiency as a result of reduction in recoveries, advances and other exceptional payments.

Accurate processing of financial entitlements to correct UNDP and third-party funds.

Knowledge Management

Recommend, create and maintain knowledge management prescriptive content for benefits and entitlements to achieve the following results:

HR knowledge management system contains accurate and comprehensive coverage of Benefits and Entitlements matters.

PSA Holders are enabled and empowered through access to GSSC HR knowledge base.

Full transparency of the administration of Benefits and Entitlements.

Continuous learning and development for HR staff by keeping abreast with HR best practices.

Conduct training courses on Benefits and Entitlements.

Knowledge Management

Identify areas for improving processes and HR policies and developing business requirements to maximize efficiency and simplify procedures to achieve the following results:

Recommendations for improved and new HR policies and guidelines.

Streamline payment and entitlement procedures to deliver optimal client service.

Enhance work efficiency through constant evaluation and analysis of HR processes.

Reduce costs of GSSC HR operations and related costs to clients and partners.

Reduced unnecessary paperwork and administrative processes.

Provide input and support to further development of and implementation of eServices.

Institutional Arrangement

Human Resource Asociate will be reporting to HR Associate/Team Lead under the overall leadership of HR Specialist.


Core Competencies

Achieve Results

Scale up solutions and simplifies processes, balances speed and accuracy in doing work

Think Innovatively

Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking

Learn Continuously

Go outside comfort zone, learn from others and support their learning

Adapt with Agility

Adapt processes/approaches to new situations, involve others in change process

Act with Determination

Able to persevere and deal with multiple sources of pressure simultaneously

Engage and Partner

Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships

Enable Diversity and Inclusion

Facilitate conversations to bridge differences, considers in decision making

Cross-Functional & Technical Competencies

HR-Compensation & remuneration/Managing compensation and benefits

Ability to design compensation plans which are aligned to current and future organization needs and market conditions; knowledge of and ability to apply the ICSC compensation methodologies and principles. Knowledge of and ability to design benefits-related processes, programmes, and tools, including benefit enrolment and amendments.

Business Developmet/Knowledge Generation

Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.

Business Management/Change Management

Ability to prepare, support, and help individuals and teams in designing and implementing organizational change.

Business Management/Communication

Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.

Business Management/Digital Awareness and Literacy

Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as needed

Business Management/Customer Satisfaction / Client Management

Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers‘ needs.

Ability to anticipate client’s upcoming needs and concerns.

Required Skills and Experience

Education requirements

Secondary Education with at least six (6) years relevant work experience, or Bachelors‘ degree in Human Resources, Business or Public Administration, with relevant work experience of at least three (3) years will be given due consideration.

Years of relevant work experience

Minimum 3-6 years of experience in client services provision, is required at the national or international level, including some experience specifically in the area of HR transactions, benefits and entitlements administration.

Required skills

Experience in the usage of computers and MS Office packages (MS Word, Excel etc.);
Commitment to the United Nations system’s mission, vision and values; cultural sensitivity and adaptability.

Desired skills in addition to the competencies covered in the Competencies section

Familiarity with interpretation and application of UN/UNDP policies, rules and regulations is highly desirable.

Demonstrated knowledge of integrated HR management systems would be an asset.

Work experience from an international organization is desirable.

Familiarity with HR module in Oracle-based Enterprise Resources (ERP) is desirable.

Required Language(s)

Fluency in English

Full proficiency in French highly desired, or

Full proficiency in Spanish highly desired, or

Working level proficiency in Arabic desired, or

Working level proficiency in Russian desired.

Professional Certificates

Specialized certification in HR is highly desirable.


Important applicant information

All posts in the NPSA categories are subject to local recruitment.

Only short-listed candidates will be notified.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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