Senior ICT Associate, Stockholm

Organization: Unicef

Country: Sweden

City: Stockholm

Office: UNICEF in Stockholm, Sweden

Closing date: Thursday, 21 July 2022

Senior ICT Associate, GS 7, Stockholm, Sweden, # 119834

Job no: 552701

Position type: Fixed Term Appointment

Location: Sweden Division/Equivalent: Field Results Group

School/Unit: Office of Global Innovation

Department/Office: Directors Office, OOI, Sweden

Categories: Information Communication Technology

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, innovate

The Office of Innovation (OOI) works to catalyse UNICEF’s and all its partners‘ expertise and resources against key children-outcomes

bottlenecks, with a view to continuously ideate and scale the most effective solutions with transformational potential at scale to achieve the child related SDGs.

The office is doing this by continuously exploring new ways of accelerating results for children, investing across a range of early stage solutions, and harnessing internal and external expertise towards continuously iterating and finetuning the most promising solutions for children through a systematic portfolio management approach, and leveraging all stakeholders‘ innovation energy, knowhow and resources from intergovernmental, multilateral, private sector and non-governmental fora (think tank, academia).

How can you make a difference?

As part of the Operations team and under the supervision of the Innovation Manager, the Senior Information and Communications Technology (ICT) Associate performs specialized activities pertaining to the implementation of ICT management systems and strategies, provides daily technical, operational and procedural support to users of information management tools and technology infrastructure at the core Office of Innovation in Stockholm, Sweden, as well as at various OOI hub locations (currently including Helsinki, Finland with additional locations to be added in future). The incumbent is responsible for review and advice on the use of innovative technologies that will enhance the Division´s ability to produce technological richer results. The Senior ICT Associate promotes a client-oriented approach.

Overall, this position is responsible for: ICT Office Customer Service Support:

The Senior ICT Associate will perform a full range of procedural activities in support of ICT to ensure effective communications with the client Division:

The Senior ICT Associate enlists the support and cooperation of client staff from across the office in the setup, installation and maintenance/troubleshooting of ICT applications, hardware and software.

Proactively identifies from colleagues, users and user groups applications requirements and proposes them to the concerned development entity (ICTD, outside vendors, etc.), provides training in new systems and applications, and monitors optimal utilization.

The Senior ICT Associate coordinates with external service providers, such as IT/network/telephony providers, and consultants, ensuring delivery of ICT services for prompt resolution of service issues.

Providing first-level support that includes receiving, processing and logging service requests.

Managing lifecycle of ICT incidents assigned to him/her in service management tool.

Providing support in conferencing with ICT and audiovisual equipment as and when requested.

Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment

ICT Administration:

The Senior ICT Associate will perform specialized IT application administration activities to ensure functionality and efficient user interface. The incumbent will:

Actively participates in the implementation of the ICT Global ICT Strategy and based on the Strategy’s pillars, identify solutions.

Support the Division in implementing and optimizing its ECM platform (Enterprise Content Management) and the use of knowledge

management ICT tools such as OneDrive and SharePoint.

Analyzes functional issues, develops functional specifications and identifies the need for new systems or re engineering/enhancements of the existing systems or applications.

Operations of network utility procedures defining networker users and security attributes, establishing directories, menus and drive mappings, configuring network printers and providing users access. Ensure that desktop and network resources are protected from malicious virus attacks and follow SOP to counteract attacks

Provision of advice on and assistance in procurement of new equipment for the Division, provision of technical specifications and information on best options in both local and international markets, technical review of quotations and bids.

Supports the development, programming, testing, debugging and implementation of new applications and systems and customizing existing applications, in accordance with global policies and guidelines.

Provision of specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.

Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.

Assisting in routine operation and monitoring of server systems when needed.

Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.

Providing on-the-job orientation for users in the use of ICT systems.

Provides second-level support to users on systems applications including assistance on technical issues, setting up user access security profiles, and other related user issues.

Drafts technical documentation and manuals.

Assesses training needs, develops and presents structured and ad hoc training to users as required.

Assists in the management of specialized ICT projects, particularly in development and implementation of new systems and applications

Prepares periodic and ad hoc reports.

ICT Innovation and Programme Support:

Spearhead the technical support to approved innovation initiatives and work closely with programme staff to facilitate proper implementation;
Supports technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries to build capacity and nurture independence;
Assists in the selection of training providers and the development of training materials;
Collaborates with programme sections and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;
Supports supply, operations and programme staff to establish and/or utilize LTAs for ICT-related contracts for services and products;
Provides oversight of providers and third-parties of ICT-related services and products to programme;
Assists in the facilitation of project management methodologies trainings and supports the application by staff, counterparts and implementing partners.

ICT Risk Management

Actively learns and implements modern ICT risk management techniques and procedures in alignment and compliance with corporate standards.

Identifies system vulnerabilities and relevant security patches; prioritizing, evaluating, testing and applying third party patches, as per global policies and guidelines.

Facilitation of knowledge building and knowledge sharing

Maintenance of staff training profiles to ensure optimal level of office-wide proficiency in the use of soft/hard technological means.

Synthesizes lessons learned and good practices in ICT to use within the office.

Contributes to knowledge networks and communities of practice.

To qualify as an advocate for every child you will have...

Completion of Secondary education is required, supplemented with formal training at university level in Computer Science, Information Systems, Telecommunications, Engineering.

ITIL Foundation Certificate or equivalent customer support certification is an asset.

A minimum of seven years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.

Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.

Practical experience in providing technical and business Customer Support and Services is required.

Practical experience and working knowledge of various computer platforms and applications is required.

For every Child, you demonstrate...

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS). To view our competency framework, please visit here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Applicants must be nationals of EU countries or in possession of a valid work permit in Sweden. Please attach a copy of your work permit to your application submission.

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements.

UNICEF does not facilitate accreditation for locally recruited staff from the Ministry of Foreign Affair

Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Advertised: Jul 07 2022 W. Europe Daylight Time Application close: Jul 21 2022 W. Europe Daylight Time

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