IT Solutions Associate (CBT), Gaziantep, Turkey

Organization: WFP - World Food Programme

Country: Turkey

Field location: Gaziantep

Office: WFP Gaziantep, Turkey

Closing date: Tuesday, 9 August 2022

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetime. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In 2020, WFP was awarded the Nobel Peace Prize for its efforts to fight hunger globally, including its work during the coronavirus pandemic.

In Syria, WFP provides food assistance to more than 4.6 million people each month. This includes families who require emergency assistance when affected by conflict and displacement and also those who need help to improve their nutrition and food security. WFP supports children across Syria with healthy meals and snacks at school, mothers with nutritious diets, and families and communities with sustainable livelihood projects.


The IT Solutions Associate will work in the Programme - Cash Based Transfer (CBT) Unit in collaboration with other units of WFP with specific close cooperation with Country Office ICT. The position is based in Gaziantep, Turkey. The CBT IT Associate will directly report to the international Cash-Based Transfer consultant. Overall supervision is with the Head of Programme in close collaboration with the Head of Monitoring, Targeting and Assessment and Head of ICT Syria Country Office.


To support the introduction and further management of the Financial Service Provider and beneficiary management platforms for cash-based transfer operations in North-West Syria (NWS) and manage the WFP beneficiary database management system as well as support beneficiary data analyses.

KEY ACCOUNTABILITIES (not all-inclusive)

Support the cross-border operation in introducing relevant platforms for CBT and in-kind beneficiary data management and payment solutions.

Coordinate preparation of implementation plans for the rollout of SCOPE.

Assist in the installation, configuration and customization of ICT systems ensuring compliance with WFP’s ICT standards, guidelines, and procedures.

Ensure compliance with corporate and CO data standards for beneficiary data management.

Define SCOPE and any other platforms‘ operations roles for WFP and partner staff and retailers and ensure that they have the correct access to the system.

Provide training and on-the-job coaching to SCOPE and any other platforms users including familiarizing them with new functionality so that they can use the system effectively.

Response to a variety of end user business and technical queries about platforms to enable efficient delivery of assistance and services.


Perform testing, deployment of hardware and software, including identification of problems, to contribute to effective functioning of each available platform including SCOPE.

Collect and collate data, conduct analysis to support the development of accurate reports.

Promote interaction and communication between users in the Gaziantep Field Office, the Country Office and partners on the use of available platforms.

Assist in coordinating regular ICT sector capacity assessment (i.e. Beneficiary Information Assessment and Macro ICT Assessments) and risk identification to provide overview of ICT landscape and insight into how WFP and its partners can leverage digital technologies to innovate assistance and service delivery.

Conduct Micro IT Assessments in designated operational areas and prepare reports to inform decisions on implementation within available platforms.

Identify functionality gaps on operational requirements and suggest improvements to methods and processes to support the continuous improvement of platform services.

Manage the WFP secure beneficiary database management system, BeST. Assist in performing data analysis for the purpose of targeting and selection of beneficiaries


Maintain and keep a track of physical inventory of ICT equipment related to each available platform with partners and retailers.

Assist CO to keep up-to-date technical systems documentation for developed IT solutions in order to support systems maintenance

Perform any other duties as requested by the supervisor


Education: Completion of secondary school education plus post-secondary certification in Information Management, Information System, Computer Science or any other related fields.

Experience: At least 3 years (but preferred 5 years) of experience in application development and technical support on various ICT solutions

L an gua g e: Fluent (level C) English and Turkish in both oral and written communication.


Experience with Data Analytics software such as Tableau and advanced Excel functions.

Experience in in building t e c h ni c al s kills a nd st a yi ng abr east of i ndustry d e v elop me nts.

Exposure to the IT operations and very good k no wl edge of t e chn i c al is s u es

Has experience in building IT solutions and knowledge of python/C++and other development frameworks like Django, .NET etc.

Has proven experience translating data to meaningful information in the form of Dashboards, trend analysis etc


Eligibility: Turkish nationals or holders of a valid Turkish residency permit

Contract Type: Service Contract - SC6

Duration: 12 months

Duty Station: Gaziantep

Number of required employees: 1


Only candidates who are short-listed will be contacted and will be invited to the next stage of the selection process.

Applications and CV in PDF format must be submitted online with:

English language only

Indicate exact Positions Title

All your job responsibilities, experience (start and end date of employment for each position: From (dd/mm/yyyy) to (dd/mm/yyyy)

Company/Organization name and scope of work of the organization

Contract type: part-time, full-time, volunteer, or freelancer

Proof of your experience will be required in the final stage of recruitment.

Candidates must get an auto confirmation email once application is submitted.

By submitting your application, you have read the Terms of Reference for this position and agree that any false, wrong, or incomplete information might lead to your disqualification in this recruitment process.


All applications should be received no later than 9th August 2022.

Qualified female applicants are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

Link to the organization’s job posting: