Team Assistant, Praia, Cape Verde

Organization: The World Bank

Country: Cape Verde

City: Praia

Office: The World Bank in Praia

Closing date: Tuesday, 23 August 2022

Team Assistant

Job #: req18608

Organization: World Bank

Sector: Administration/Office Support

Grade: GB

Term Duration: 2 years 0 months

Recruitment Type: Local Recruitment

Location: Praia,Cabo Verde

Required Language(s): English and Portuguese

Preferred Language(s): Closing Date: 8/23/2022 (MM/DD/YYYY) at 11:59pm UTC


Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit


The World Bank’s Country Management Unit (CMU) for Senegal, Mauritania, Guinea Bissau, Cabo Verde and The Gambia (AWCF1) develops strategy direction, oversees portfolio implementation, monitors impact, and evaluates results for the Bank’s portfolio in the five countries. The country unit includes offices in Dakar, Praia, Banjul, Bissau, Nouakchott and an Anchor Unit in Washington, D.C.

Cabo Verde has a growing portfolio and on-the-ground presence with a National portfolio composed of 11 active projects for a total commitment of US$263.99 million. The operations are in Infrastructure, Transportation, Health, Education, Social protection, Energy, Water/sanitation, Blue Economy and Tourism, Economic governance/financial management, Public and private sector development. The is additional one regions Statistics project.

The World Bank Country Office in Praia Cabo Verde is looking for a high performing, energetic, self-motivated, and flexible individual with demonstrated dependability and dedication to teamwork to support the teams on implementation of the Portfolio.


The Team Assistant (TA) position requires sufficient administrative and office management experience to work independently and take responsibility for a variety of office tasks. The TA is expected to provide the full range of executive support functions, including administrative management and coordination, quality assurance of documents and processes, and liaison with the government officials and other contacts in the country.

The TA will report to the Resident Represent and and will work under the guidance of the Executive Assistant (EA) and will be fully responsible for the following range of activities in the Praia Office:

Answer internal and external queries on the assigned portfolio or, as necessary, take accurate and comprehensive telephone messages and route them to appropriate persons to handle; Maintain current phone/address lists of project/product contacts and update the inventory of the office daily.

Work independently to support visiting missions planning and smooth operations when in the country; Assist the Country Team with travel logistics arrangements, meetings requests with clients and partners and organizing logistics for office activities; Arrange working schedule and meeting with counterparts for the visiting; Assist Local Consultants in preparing their Trips, SOE as well as their request for payment.

For proposed new projects, facilitate the creation of Activity Initiation Sheets (AIS) in SAP and ensure that teams are using Portal or SAP to update the Activity Update Summaries (AUS) as well as the Activity Completion Summaries (ACS) in close coordination with the GP ACS team.

In close coordination with the Executive Assistant, takes a lead role in coordinating the improvements of operational practices / processes in the CMU (in close support of the ACS team):

Work with the ACS team to identify and help implement improvements in the operational practices / processes in the CMU

Serve as a backup for other ACS, as required.

Supports and works collaboratively with members of the immediate work team as well as with others in diverse work groups/teams/task forces, across Bank Group offices.

Assist in the overall management of the country office and coordinate work of drivers and additional ACS staff in the country office.

Point of contact for the Dakar team on IT’s and Security related matters for Cabo Verde.

Additional ad-hoc responsibilities as assigned by the RR.

Selection Criteria

Bachelor Degree and at least 3 years of relevant experience.

Ability to perform a broad range of office management tasks.

Strong interpersonal skills and ability to liaise effectively and professionally with a wide range of clients (internal and external).

Strong team player with good communication skills, collaborating and working across boundaries.

High initiative, flexibility, attention to detail and resourcefulness with a drive for efficiency and results.

Ability to work capably under stress and to juggle multiple tasks within tight deadlines.

Highly proficient in computer software applications (Excel, PowerPoint, Word, Outlook) and adept in using the Internet/Intranet. Experience with SAP will be an advantage.

Strong written and oral communication skills in Portuguese and English.

Previous experience with a multilateral/bilateral organization is an advantage.


Project and task management - Exhibit good organizational, problem-solving, analytical skills and ability to work competently with minimal supervision. Demonstrate attention to detail and quality. Has ability to manage multiple tasks and complete tasks within agreed schedule.

Institutional policies, processes, and procedures - Demonstrate knowledge of own department’s programs and products, know key players, understand own role. Display understanding of WB policies and procedures relevant to the area of assigned responsibilities and is able to apply/ implement them.

Versatility and adaptability - Demonstrate flexibility and is receptive to the implementation of new solutions. Is willing to stretch own capability. Demonstrate motivation to avail and adapt oneself to effecting change.

Client Orientation - Exhibit good communication skills, positive and professional client service attitude; is able to understand clients‘ needs and complete them professionally.

Learning, knowledge sharing and communication - Good Portuguese and English language skills (verbal and written). Able to write clearly, edit and proofread draft communications. Able to learn and share knowledge/information across the unit.

Business judgment and analytical decision making - Able to manage information and support retention and disposition of information and records. Can search, report, and deliver basic information from various sources and independently respond to basic inquiries.

Drive for Results - Able to take personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.

Teamwork (Collaboration) and Inclusion - Collaborate with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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