Associate IT Officer (Digital Solutions), Manila

Organization: Asian Development Bank (ADB)

Country: Philippines

City: Manila

Office: ADB Manila

Closing date: Thursday, 15 December 2022

Job Vacancy | Thursday, December 1, 2022

Reference Number: 220606

Position Level: NS 1

Department: Information Technology Department

Division: Digital Solutions Division, ITD

Location: Asian Development Bank Headquarters

Date Posted: Thursday, December 1, 2022

Closing Date: Thursday, December 15, 2022 11:59 p.m. (2359 Manila Time, 0800 GMT)

IMPORTANT INFORMATION: Close relatives1 of ADB staff, except spouses of international staff, are not eligible for recruitment and appointment to staff positions. Applicants are expected to disclose if they have any relative/s by consanguinity/blood, by adoption and/or by affinity/marriage presently employed in ADB.

1Close relatives refer to spouse, children, mother, father, brother and sister, niece, nephew, aunt and uncle

Staff on probation are not eligible to apply. Applicants for promotion must have served at their position for at least one year and must have normally served at their personal level for at least two years immediately preceding the date of the vacancy closing date. Applicants for lateral transfer must have served at their position and personal level for at least one year immediately preceding the date of the vacancy closing date (reference A.O. 2.03, paragraphs 5.8 and 5.9).

In the event that the staff appointed to a new category (i.e. from AS to NS, or from NS to IS) is rated at 2 or lower in the first two performance reviews after appointment at the new level, they will return to the level occupied immediately prior to their appointment in the new category.


Asian Development Bank (ADB) is an international development finance institution headquartered in Manila, Philippines and is composed of 68 members, 49 of which are from the Asia and Pacific region. ADB is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific, while sustaining its efforts to eradicate extreme poverty. ADB combines finance, knowledge, and partnerships to fulfill its expanded vision under its Strategy 2030.

ADB only hires nationals of its 68 members.

To view ADB Organizational Chart, please click here.

Job Purpose

The Associate IT Officer (Digital Solutions) is responsible for identifying customer needs, prioritizing features, and developing the vision and roadmap for service management. The incumbent will manage the future development needs of service management to ensure that solutions meet business needs and align with architectural governance and standards. In this sense, S/he will play a key role in product business analysis and product design. The incumbent will also focus on service management horizontal capabilities that work across multiple modules and products within the platform. S/he will work closely with project managers, technical team members, and stakeholders to ensure the success of the product feature delivery and adoption. The incumbent will report to designated International Staff and senior National Staff.


Strategy and Planning

Develop strong relationships and regularly communicate with product stakeholders and customers to shape the product strategy and surface and prioritize needs.

Lead product planning, and life cycle management efforts.

Provide recommendations around technical best practices & industry trends for enterprise service management.

Establish product roadmaps and release plans that satisfy requirements and achieve business outcomes.

Contribute to translating business requirements into actionable product and technical requirements.

Analyze the functional and non-functional business requirements for the solution.

Define solutions across the platform that aligns to out of the box capabilities.

Document and present technical solutions aligned with our stakeholder’s business problems.

Ensure up-to-date knowledge on ServiceNow solutions and its integration / interaction with other new technology platforms

Development and platform architect

Ensure solution architecture analysis, design, and direction on the development activities, with specific emphasis on leading efforts involving process, solution design, and integration while ensuring technical leadership and assurance of best practices.

Review all ServiceNow design issues and provide guidance to developers and administrators on fixing defects.

Contribute to continuous improvement of processes, standards, agile working methodologies, and tools while ensuring adherence to coding and quality standards.

Work with the development team to align with industry best practices on design, implementation, and automated testing of ServiceNow workflows and integrations.

Operations and Support

Manage relevant stakeholders and support project teams in eliciting business and system requirements, providing project-level analysis, and producing project and requirements analysis documentation.

Ensure all captured business requirements are translated and aligned with ITD’s technical solutions, product roadmap, backlog, and architecture, to be validated through testing.

Spearhead service management delivery through Scaled Agile Framework, DevOps, CI/CD (Continuous Integration/Continuous Delivery) testing, and deployment.

Ensure that all automation initiatives are sustainable and supported by engaging business communities effectively.


Relevant Experience & Requirements


Bachelor’s degree in Information Technology, Business Administration/ Management, Engineering, or Computer Science-related courses. Preferably with advanced training in related fields.

At least 6 years of relevant work experience. At least 2-3 years of which in Service Management platforms and their application to complex hybrid cloud and on-premises solutions

Proven ability to manage delivery across multiple projects and multiple geographies at a time

Demonstrated ability in solution or enterprise architecture

Experience in IT Service Management processes and tools required

Experience in requirement analysis and business process re-engineering required

Prior experience in agile methodologies (experience in product management) preferred

Ability to work with an IT service desk ticketing tool, ServiceNow

Demonstrated teamwork (ability to working with others to achieve more effective results), and conceptualization (developing viable solutions based on an understanding of institutional perspective and needs) skills and management of others

Excellent written and oral English communication skills

Please refer to the link for ADB Competency Framework for NS1.


Certifications in IT Infrastructure Library (ITIL), ServiceNow CIS certified in relevant product areas

Experience supporting multiple countries and/or working as a team leader

General Considerations

The selected candidate, if new to ADB, is appointed for an initial term of 3 years.

ADB offers competitive remuneration and a comprehensive benefits package. Actual appointment salary will be based on ADB’s standards and computation, taking into account the selected individual’s qualifications and experience.

ADB seeks to ensure that everyone is treated with respect and given equal opportunities to work in an inclusive environment. ADB encourages all qualified candidates to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. Women are highly encouraged to apply.

Please note that the actual level and salary will be based on qualifications of the selected candidate.

Link to the organization’s job posting: