Security Guard and Safety Assistant, Damascus

Organization: UNDP - United Nations Development Programme

Country: Syria

City: Damascus

Office: UNDP Damascus

Closing date: Wednesday, 11 January 2023

Job Identification : 7685

Locations : Syrian Arab Republic

Posting Date : 12/27/2022, 12:46 PM

Apply Before : 01/11/2023, 04:59 AM

Job Schedule : Full time

Agency : UNDP

Grade : NB2

Vacancy Type : National Personnel Service Agreement

Practice Area : Crisis management / Country Management Support

Bureau : Regional Bureau for Arab States

Contract Duration : 1 Year

Education & Work Experience : Bachelor’s Degree - 1 year(s) experience OR High School certificate- 4 year(s) experience

Other Criteria : Finished/exempted from military service, Ability to travel, The Primary resident address in Damascus

Required Languages : Arabic, English

Vacancy Timeline

2 Weeks

Job Description


UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

As the crisis enters its 11th year, humanitarian and development partners have recognized the importance of scaling up resilience assistance and early recovery support. In July 2021, the Security Council passed resolution 2585 that "welcomes all efforts and initiatives to broaden the humanitarian activities in Syria, including water, sanitation, health, education, and shelter early recovery projects and calls upon other international humanitarian agencies and relevant parties to support them." The resolution also calls on the Secretary-General to include in his reports, overall trends in support of early recovery projects. Following a visit to Damascus in August, the new Emergency Relief Coordinator called for a significant and urgent scale up in early recovery assistance to adequately meet the needs of the Syrian people to "prevent greater humanitarian need and greater tension."

UNDP Security Section and under the management and oversight of the National Security officer, is responsible for ensuring the safety and security of all UNDP staff, eligible dependents, eligible partners and contractors, resources, assets, facilities, programmes, and projects. In addition to promoting, enabling and supporting UNDP programme delivery throughout the individual country of responsibility while ensuring compliance with all United Nations security policies, procedures and regulations. Security guards and safety Assistants are responsible for providing the support needed to maintain the security operations at their sites, and operate in accordance to the policies and SoPs outlined for the access control.

Duties and Responsibilities

Access control management:

Provide security coverage at the entry points of a UNDP premises and/or annexes to prevent entry of unauthorized persons;
Handle security access control procedures and equipment (X-ray, walk through metal detector, CCTV, etc.);
Stop suspicious bags, packages, or persons from entering the premises and report it immediately to the security officer;
Maintain alertness for any potential or actual breach of security and any disturbance or unusual activity;
Report to the security officer all safety and security related issues and comply the guidance of the security officer;
Report immediately to the security officer any difficult situation with any visitor;
Management and planning of the front desk coverage, monitoring logbooks, and updating data;
Responsible for the private security company’s guards‘ attendance logs;
Assist to pertain physical security measures and contingency plan:

Assist the security team in real emergencies and during building evacuation drills;
Assist the security office in the regular update of the staff contact numbers and addresses;
Assist to call and locate staff in emergencies upon the request of the security officer;
Report premises malfunctions and maintenance needs to the security officer;
Provide security coverage at UNDP events and workshops when requested by the security officer;
Responsibility of answering security hotline when on duty, and keeping staff contacts updated and available on the phone contact book;
Perform a physical patrol during night shift for UNDP and cost shared premises in the same location.

Perform other related duties as assigned by the security officer

Assist to maintain staff attendance and visitors‘ logbooks:

Maintain a logbook for registering UNDP visitor’s names, IDs, time in and time out;
Provide "Visitors‘ ID Card" to UNDP visitors and make sure to keep identity card that belongs to visitors;
Accompany VIP visitors to the staff member offices;
Provide coverage at the reception area upon the request of the security officer;
Identify all staff and maintain a logbook for registering their time in and time out;
General administrative tasks in support of the UNDP security team;
Technical Support to maintain telephone communication system:

Operation and management of the telephone switchboard in accordance with appropriate protocol;
Maintenance of recording information in the system, solution of minor technical problems, and reporting to telephone service provider for regular maintenance and repair;
Weekly check and test of all lines;
Other tasks and duties:

Due to the job requirement, security guards must have the ability to work flexible shifts and different work modalities when required by the direct supervisor and under the HR rules and guidance.

Act as phone operator for the security hotline while in duty, answer calls and inquiries received through the phone, make sure the names and numbers of new staff are added to the directory and the warden information are regularly updated on the phone.

Institutional Arrangement

Security Guard and Safety Assistant will provide support for all aspects of the day-to-day access control to UNDP premises and facilities, in addition to providing assistance pertaining to the safety and security of all UNDP personnel, eligible dependants/partners and assets .


Core Competencies:

Achieve Results: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn continuously: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Technical Competencies:

Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers‘ needs. Provide inputs to the development of customer service strategy.

Look for ways to add value beyon clients‘ immediate

requests. Ability to anticipate client’s upcoming needs and concerns

Digital Awareness and Literacy: Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others

to use them as needed

Security incident management & Monitoring: Ability to provide adequate response to security incidents/events

Security Policy Awareness & Implementation: Knowledge of security policy concepts and ability to apply to strategic and/or practical situations

Required Skills and Experience


A minimum of High school Certificate or, First-level University degree (Bachelor) in relevant field is desirable but is not a requirement


A minimum of 4 years (High School) or 1 years (Bachelor) of experience in Safety/Reception Services and Administration is required

Required Skills:

Finished/exempted from military service is required

Ability to travel

The Primary resident address in Damascus

Desirable Skills:

Prior experience with the UN system or an international NGO is an asset

Formal training in Microsoft office (ICDL certified) is desirable.

Knowledge of CCTV systems is desirable

Experience in diplomatic security, protection and intelligence is desirable

Knowledge of host country safety codes is an asset

Possession of a valid driver’s license is desirable

Language Requirements:

Proficiency in English and Arabic.

Working knowledge of other UN language desirable.

Female Candidates are highly encouraged to apply


Important information for US Permanent Residents (‚Green Card‘ holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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