Technical Officer for Public Outreach & Advocacy, Jakarta

Organization: UNDP - United Nations Development Programme

Country: Indonesia

City: Jakarta

Office: UNDP Indonesia Country Office

Closing date: Saturday, 14 January 2023

Job Identification : 7786

Locations : Jakarta Pusat, Indonesia

Posting Date : 01/06/2023, 11:35 AM

Apply Before : 01/14/2023, 04:59 PM

Job Schedule : Full time

Agency : UNDP

Grade : NB4

Vacancy Type : National Personnel Service Agreement

Practice Area : Governance

Bureau : Regional Bureau for Asia and the Pacific

Contract Duration : 9 months

Education & Work Experience : Master’s Degree

Other Criteria : Bachelor’s Degree with 2 years of experience

Required Languages : English

Vacancy Timeline

1 Week

Mobility required/no mobility

no mobility required

Job Description


UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

UNDP is the leading United Nations organization in fighting to end the injustice of poverty, inequality, and climate change. Working with our broad network of experts and partners in 170 countries, we help nations to build integrated, lasting solutions for people and planet. Learn more at or follow at @UNDP.

On 20 September 2011, Indonesia, as one of the 8 founding governments formally launched the Open Government Partnership (OGP), endorsed the Open Government Declaration, and announced its national action plan. Following the launch of OGP, President Yudhoyono established an online G2C system (LAPOR) that supports the national public service compliant management system (SP4N) under the coordination of the President’s Delivery Unit for Development Monitoring and Oversight (UKP4) in 2012.

LAPOR is an online citizen complaints management system, and was designed to increase public participation in the supervision of programs and government performance as well as the provision of public services. LAPOR is an integrated online system that is easily accessible through various online platforms including 1) text messaging 1708 (based on Indonesia’s Independence day on 17 August), 2) mobile application (LAPOR!) on Android and Blackberry - IOS still under development, (3) the internet (, 4) Facebook (, 4) Twitter (@LAPOR1708 or #LAPOR), 5) YouTube (@LAPOR1708), and 6) Instagram (@LAPOR1708).

Through these online platforms, citizens can submit their petitions and complaints to uncover issues internally or in-service provision in highlighting existing challenges. KemenPAN is the responsible agency for the management of daily operations and administration of LAPOR. Up until March 2017, LAPOR had attracted more than 560,000 users and continues to receive, on average, 800 daily reports through the platform. To this end, LAPOR has become the forerunner of national integrated complaints management systems.

Currently, under President Joko Widodo (Jokowi), LAPOR is still a cornerstone for complaints handling with KemenPAN, KSP, and ORI as the national partners of the system. In 2016, LAPOR was defined as the National Public Service Complaints Management System (SP4N: Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional) based on KemenPAN No.3/2015 which led to the Presidential Regulation No.76/2013 on the management of public complaints within public services. Together, KemenPAN, ORI, and KSP manage LAPOR after the signing of Joint Memorandum of Understanding in March 2016 on the utilization of LAPOR as SP4N.

The United Nations Development Programme (UNDP) in Indonesia has been initiating a new programme with the Korean International Cooperation Agency (KOICA) to support the Government of Indonesia in strengthening the capacity of government to handle civil petitions that can improve public service provision over time. In doing so, UNDP and KOICA has been establishing a tripartite collaboration with the Ministry of Administrative and Bureaucratic Reforms (Kemenpan) to develop a comprehensive and integrated national strategy on the public service complaint management system. This joint collaboration is also intended to capacitate respective agencies responsible for the management and operation of LAPOR.

Under the supervision of the National Project Manager (NPM) for SP4N-LAPOR and working closely with relevant GoI partners, the Technical Officer supports the NPM in the development and management of the SP4N-LAPOR project. The main role of the Officer is to provide key guidance to national project managers and other relevant stakeholders, support new partnerships with development partners and the private sector to strengthen the SP4N-LAPOR project, while also assisting the NPM in managing the SP4N-LAPOR project by providing project assurance and technical assistance to projects when required as well as conducting overall monitoring and other relevant operational functions.

The technical officer will supervise some relevant project teams and work in close collaboration with programme and operations units in the CO, technical advisors, experts, Government officials, multi-lateral and bi-lateral donors and civil society to successfully implement the SP4N-LAPOR project.

Duties and Responsibilities

Technical Officer for Public Outreach & Advocacy will be reporting to National Project Manager SP4N LAPOR in seeking approval and acceptance of the above-mentioned outputs. The incumbent assigned is required to work closely with Technical Officer, M&R officer, Project Associate & Project Assistant within the Project Management Unit (PMU). The incumbent will also coordinate with other relevant stakeholders in the project to address project output.

Support the Project Manager of SP4N LAPOR! in providing strategic inputs for the design and implementation of programmes/ projects. In consultation with the Project Manager & DGPRU Program Manager, the technical officer is expected to

Provide inputs and strategic recommendations for the development of relevant programme/project proposals in line with UNDP’s Country Programme and support to relevant area.

Provide policy advice and technical support to the design and implementation of programmes/projects in the portfolio through consultation with the Government, donors, UN agencies, NGOs/CSOs and other partners.

Support the formulation exercise by facilitating engagement with stakeholders, inputs from relevant advisors and consultants, and proper preparation of project/programme documents in line with UNDP’s procedures.

Assist in conducting analyses of the programme/project portfolio to assess its effectiveness in contributing to the intended outcomes and develop strategies to address identified weaknesses.

In close consultation with the relevant outcome board(s), identify areas for support and intervention within the outcome areas assigned and any need for outcome level revisions that may be necessary to maintain UNDP’s relevance within the context of the country’s evolving development situation.

Support the implementation of capacity development strategies to enhance the quality and impact of programmes/projects under his/her supervision.

Ensure gender-related economic, environmental, public research and analysis, to contribute to the formulation of policies, programme interventions, procedures, guidelines and tools

Support to the management of the project/programme, including ensuring effective quality assurance and oversight, and application of Results Based Management across the portfolio

Provide support to the effective management of programmes and projects.

Ensure effective application of RBM tools and project/programme monitoring and evaluation procedures and guidelines to promote achievement of outcome level results. This includes technical support to the financial and substantive monitoring and evaluation of the projects using quarterly monitoring reports (QMRs) and Internal Project Assurance Reports (IPAR) as delegated by Programme Manager

In collaboration with the project management units, provide support in the development of project annual workplans, including detailed plans for procurement and recruitment of goods and services.

Support Project Manager in monitoring SP4N LAPOR! programme and projects to ensure they are progressing according to plan and assist project authorities to problem-solve and implement corrective measures.

Support Project Manager in overseeing all stages of project management, including initiation of the project, presentation of the project to the Project Appraisal Committee, entering project data into UNDP’s Enterprise Resource Planning system (Atlas/Quantum), finalization of donor contribution agreements, coordination of project and budget revisions, and closure of projects based on corporate procedures.

Support on follow up on audit recommendations and assist in the preparation of project reports for donors.

Support implementation of gender equality accountability framework and Gender equality Results Based management at project level i.e., performance management, gender marker assignment in web-based system ATLAS, reporting, etc.

Assist the Project Manager in creating strategic partnerships, and in the implementation of a resource mobilization strategy related to specific high-priority projects

Assist in maintaining strategic partnerships with key development partners in government, private sector, civil society, and academia to garner the resources and support required for an effective portfolio.

Provision of support in strengthening cooperation with key stakeholders Support the communication of the SP4N LAPOR! project in order to facilitate resource mobilization from various sources such as global trust funds, bilateral donors, and the private sector.

Facilitate information sharing and dialogue within the donor community

Production and dissemination of lessons learnt across the portfolio and ensuring effective cross-project and cross-unit knowledge fertilization:

Support knowledge generation and knowledge sharing based on programme/project experiences, and, when appropriate, make contributions to knowledge networks and communities of practice.

Compile key sources of information and best practices for projects and thematic issues within the portfolio and facilitate access to this information by programme and project staff and other relevant counterparts. Maintain knowledge and advocacy networks which are linked to thematic issues or projects within the portfolio.

Prepare briefs, talking points, and other documents as required by UNDP Headquarters, UN agencies and other stakeholders.

Ensure that key programme and project results data and promotional material are available to showcase the progress, achievements and impacts of UNDP’s work in the relevant area.

Support arrangement of training programme for project staff as necessary on UNDP operational/ project policies and procedures.

Conducts internal capacity building training for project staff to facilitate appropriate management and timely delivery of project outputs including in gender analysis and gender mainstreaming

The incumbent of the position should avoid any kind of discriminatory behavior including gender discrimination and ensure that

Human rights and gender equality is prioritized as an ethical principle within all actions;
Activities are designed and implemented in accordance with "Social and Environmental Standards of UNDP";
Any kind of diversities based on ethnicity, age, sexual orientation, disability, religion, class, gender are respected within all implementations including data production;
Differentiated needs of women and men are considered;
Inclusive approach is reflected within all actions and implementations, in that sense an enabling and accessible setup in various senses such as disability gender language barrier is created


Core Competencies

Achieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work

Think Innovatively: LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking

Learn Continuously: LEVEL 2: Go outside comfort zone, learn from others and support their learning

Adapt with Agility: LEVEL 2: Adapt processes/approaches to new situations, involve others in change process

Act with Determination: LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously

Engage and Partner: LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships

Enable Diversity and Inclusion: LEVEL 2: Facilitate conversations to bridge differences, considers in decision making

People Management competencies:

UNDP People Management Competencies can be found in the dedicated site

Cross-Functional & Technical competencies: Communications

Advocacy strategy and implementation: Ability to create and implement advocacy strategies which lead to impactful change


Event planning and execution: Ability to plan, manage and execute of public and private events to ensure that they support and amplify individual communications and advocacy initiatives, as well as UNDP’s overall brand and mandate.


Gender Issues and Analysis: Knowledge of gender issues and the ability to apply to strategic and/or practical situations, including analysis of projects from a gender perspective

Business Management

Results Based Management: Ability to manage programmes and projects with a strategy aimed at improved performance and demonstrable results

Project management: Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals

Monitoring: Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and results

Partnership management: Ability to build and maintain partnerships with wide networks of stakeholders, Governments, civil society and private sector partners, experts and others in line with UNDP strategy and policies; Sets overall direction for the formation and management of strategic relationships contributing to the overall positioning of UNDP

Required Skills and Experience


Minimum Master’s Degree in Business Administration, Public Administration, Economics, Political Science, Social Science or related field, but it is not a requirement


Minimum 2 years of relevant experiences for Bachelor Degree and no experience required for candidate with Master degree

For candidate with Bachelor Degree, a hands-on experience in design, monitoring and evaluation of development projects and establishing inter-relationships among international organization and national governments.

Experience in producing project/ programme report

Solid networking capacity

Excellent analytical skill

Excellent inter-personal and team building skills.

Solid skill in providing project advisory services, monitoring and evaluation

Ability to work with a multidisciplinary and multicultural team

Demonstrated ability to work effectively with a wide range of stakeholders;
Demonstrated ability to work effectively under minimal supervision;
Good skills in organization and management;
Excellent skill in using computers and office software packages (MS Word, Excel, etc), advance knowledge of spreadsheet and database packages,

Experience working with development projects, especially working in the governance-related programme or experience in implementing the project for social inclusion, such as promoting social cohesion and migrant inclusion are highly desirable.

Experience working with UNDP/ UN Programme and Operations Policies and Procedures would be desirable

Strong knowledge and experience in project management are essential and ability to write high quality reports.

Familiar with Government and UNDP procedures.

Language :

Fluency (both oral and written) in English

Note: This position is open for Indonesia nationals only


Important information for US Permanent Residents (‚Green Card‘ holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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