Continuous Improvement Specialist, Budapest, Hungary

Organization: Food and Agriculture Organization of the United Nations (FAO)

Country: Hungary

City: Budapest

Office: FAO Regional Office for Europe and Central Asia

Closing date: Tuesday, 31 January 2023


Continuous Improvement Specialist

Job Posting: 17/Jan/2023

Closure Date: 31/Jan/2023, 10:59:00 PM

Organizational Unit : CSLC

Job Type: Non-staff opportunities

Type of Requisition : Consultant / PSA (Personal Services Agreement)

Grade Level : N/A

Primary Location: Hungary-Budapest

Duration : 11 months

Post Number : N/A

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture.

Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply;
Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO’s values

FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination

All selected candidates will undergo rigorous reference and background checks

All applications will be treated with the strictest confidentiality

Organizational Setting

The post is located in the Shared Services Centre. The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensure the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improve the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities

The SSC is a key user and stakeholder of the organizational Enterprise Resource Planning (ERP) System, consisting of Oracle eBusiness Suite and Business Intelligence platform and a number of satellite systems. The SSC is responsible for a large number of ERP processes and contributes to the evolution of the ERP System (and other systems) and its alignment with the business needs of the Organization.

Reporting Lines

The Continuous Improvement Specialist reports to the Senior Continuous Improvement Officer in SSC and works in close collaboration with the Digitalization and Informatics Division (CSI).

Technical Focus

Functional and technical support and coordination for Business Continuous Improvements

Tasks and responsibilities

Contributes to identifying opportunities for improvement and efficiency of business processes; review and analyse solutions, working with process owners and other subject matter experts to identify scope of processes to be examined, define business requirements, establish success criteria;
Contributes to the prioritization of enhancement requests related to the Organization’s ERP in collaboration with CSI and policy owners;
Supports functional analysts and contribute to functional configuration of the following ERP modules: Supplier Master Management, Procurement, Purchasing and Accounts Payable;
Works closely with key stakeholders to further improve the use of the Oracle ERP capabilities and well as self-service functions and to ensure compliant definition of internal processes;
Identifies opportunities for improvement and recommends solutions, working with process owners and other subject matter experts to identify scope of processes to be examined, defines business requirements, establishes success criteria;
Supports the preparation of work plans and monitor progress to ensure delivery of process and system improvement initiatives as per organizational needs and agreed priorities;
Coordinates rollout of changes/improvements including testing, and communication plans, training material and

other aspects of capacity building that contribute to continuous improvement;
Prepares testing plans and scripts for functional requirements and coordinates testing activities with stakeholders and concerned business units and collects information on validation of result;
Develops project plans, provides timely and accurate status reports/updates designed to track achievements and raise risks/issues with management and partners;
Facilitates communications and change management.


Minimum Requirements

University degree in Business Administration, Finance, Human Resources or other communication related field

Minimum of 3 years of relevant experience in administration and project coordination and support

Working knowledge (C level) of English and limited knowledge (B level) of a second FAO language (French, Spanish, Arabic, Chinese or Russian) required. For PSA.SBS working knowledge of English will be sufficient

FAO Core Competencies

Results Focus



Building Effective Relationships

Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

Extent and relevance of experience and knowledge of the UN Common system

Demonstrated ability in customer relationship management, negotiation and communication

Experience in working with multicultural teams in business transformation efforts

Understanding of the United Nations is essential, and previous experience in FAO or other UN Agencies preferred.

Selection criteria

Cross-functional knowledge of administrative processes in the context of complex ERP systems

Experience of functional configuration of any of the following ERP modules: Supplier Master Management, Procurement, Purchasing and Accounts Payable

Experience with Workflow Management applications (including third-party) and their system/platform integration with Oracle EBS or Cloud infrastructure

Experience with application of artificial intelligence, machine learning, robotics and digital process automation

Support experience in implementing business transformation initiatives related to ERP environments

Mind-set to leverage digital technology in line with best practices

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency


FAO does not charge any fee at any stage of the recruitment process (application, interview, processing)

Please note that FAO will only consider academic credentials or degrees obtained from an educational institution recognized in the IAU/UNESCO list

Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at

For more information, visit the FAO employment website

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.


To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills

Candidates are requested to attach a letter of motivation to the online profile

Once your profile is completed, please apply, and submit your application

Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications

Incomplete applications will not be considered

Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application

Only applications received through the FAO recruitment portal will be considered

Your application will be screened based on the information provided in your online profile

We encourage applicants to submit the application well before the deadline date.

If you need help, or have queries, please contact:

Link to the organization’s job posting: