Fund Raising Associate - Donor Journey Optimization, Santiago, Chile

Organization: UNICEF - United Nations Children’s Fund

Country: Chile

City: Santiago

Office: UNICEF Santiago, Chile

Closing date: Saturday, 4 February 2023

Fund Raising Associate - Donor Journey Optimization (GS-6 Temporary Appointment) Santiago, Chile #121572

Job no: 558813

Position type: Temporary Appointment

Location: Chile Division/Equivalent: Latin America and Caribbean Regional Off

School/Unit: Chile

Department/Office: Santiago, Chile

Categories: Fund Raising

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does in programs, in fundraising, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life in its social, political, economic, civic and cultural dimensions her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens addressing inequity not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

Under the close supervision and guidance of the Retention Officer and the general supervision of the Pledge Officer, the incumbent will manage the campaign optimization for all the house list, especially the implementation through the telemarketing channel. Having under his/her responsibility the maximization of and retention of UNICEF Chile’s donor file.

The post is responsible for the strategy, planning, effective implementation and income goals of all the telemarketing strategies and campaigns, aligned with the individual giving workplan and the Private Sector Fundraising objectives (PSFR).

How can you make a difference?

Optimizes the House List (HL) campaigns through the telemarketing channel

1. Is in charge of optimizing the return over investment (ROI) of every HL campaign, through the supervision of telemarketing campaigns (inbound and outbound) and through the continued testing and improvement of processes for increasing income. 2. Manages the relationship with vendors, ensuring that they become UNICEF Chile’s partners and are aligned with retention objectives and plans. This includes maintaining motivated and developing talent for UNICEF inside the fundraising teams. 3. Watches over and is accountable for the integration of the telemarketing channel with all the retention strategy, being the donor experience through the telemarketing campaigns and the best performance of the channel in terms of ROI, the objectives he or she should accomplish. 4. Works together with the database assistant, digital assistant, marketing services officer and suppliers to ensure the compliance of the short line and circle activities, from the point of view of the telemarketing strategy. 5. Supervises the good use of the brand, the truthfulness and the quality of the management carried out by each of the telemarketing agencies.

Carries out administrative tasks and responsibilities effectively.

Provides technical support to search and evaluate potential suppliers, prepares terms of reference for quotations and follows up on the processes. Monitors contracts, budgets and financial expenditures of the acquisition section, ensuring compliance with UNICEF rules and regulations, keeping supervisor informed and advised on actions for decision/follow up.

Supervises Fundraising Assistants assigned to this post, when applicable.

To qualify as an advocate for every child you will have...

Completion of Secondary School. Technical courses in marketing, communication and/or business administration will be an asset.

A minimum of six years of progressive relevant working experience in customer support, contact center, direct marketing, fundraising areas or any other related field.

Developing country work experience and/or familiarity with emergency is considered an asset.

Fluency in English and Spanish is required. Excellent communication and writing skills in Spanish are required.

An academic degree higher than the required degree may be considered to compensate two (2) years of experience in case the candidate lacks the required experience.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability (CRITA) underpin everything we do and how we do it. Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues

UNICEF competencies required for this post are...

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

This is a Temporary Appointment with a maximum of 2 years contract.

Salary Estimator Tool - This tool enables you to calculate an estimate of the various elements of your salary and provides you with an overview and estimate, so you can better understand your finances and plan for future assignments.*

*While UNDP makes every attempt to ensure that information is up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable diversity profile are encouraged to apply.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointmentsare also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Advertised: Jan 20 2023 Pacific SA Daylight Time Application close: Feb 03 2023 Pacific SA Daylight Time

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Closes Feb 03 2023

Fund Raising Associate - Donor Journey Optimization (GS-6 Temporary Appointment) Santiago, Chile #121572 in Chile

The incumbent will manage the campaign optimization for all the house list, especially the implementation through the telemarketing channel. Having under his/her responsibility the maximization of and retention of UNICEF Chile’s donor file. The post is responsible for the strategy, planning, effective implementation and income goals of all the telemarketing strategies and campaigns, aligned with the individual giving workplan and the Private Sector Fundraising objectives (PSFR).

Link to the organization’s job posting: https://unjobs.org/vacancies/1674318252700