Communication Assistant, Vienna, Austria

Organization: IAEA - International Atomic Energy Agency

Country: Austria

City: Vienna

Office: IAEA Vienna, Austria

Grade: G-5

Closing date: Monday, 20 February 2023

Communication Assistant(G5)

( 2022/0796 (020062) )

Organization: TCPC-Division of Programme Support and Coordination

Primary Location: Austria-Vienna-Vienna-IAEA Headquarters

Job Posting: 2023-01-23, 6:56:22 AM

Contract Type : Fixed Term


Probation Period : 1 Year

Full Competitive Recruitment : Yes

Organizational Setting

The Department of Technical Cooperation (TC) consists of the Office of the Deputy Director General, four regional Divisions (Africa, Asia and the Pacific, Europe and Latin America and the Caribbean), the Division of Programme Support and Coordination and the Division of the Programme of Action for Cancer Therapy (PACT). It provides strategic direction for the IAEA’s technical cooperation programme, and is responsible (in close collaboration with Member States) for the planning, formulation, implementation and monitoring of the programme, in line with the IAEA Medium Term Strategy.

The Division of Programme Support and Coordination (TCPC) is responsible for the development, promotion and consistent application of strategies, policies, standards, tools and systems to support the TC programme. This includes quality assurance and enhanced results-based programme management, training and capacity development, expanded cooperation through existing and new partnerships and resource mobilization, efficient management of financial resources, data and information, as well as outreach and reporting.

Main Purpose

Under the supervision of the Communication Adviser, the Communication Assistant provides administrative and technical support for the implementation of TC’s internal and external communication strategies. Tasks include assisting with event organization and exhibition coordination; the production of communications products andservices, including drafting, editing and the layout of outreach material, multimedia products and official documents; photo archiving and research; web site administration; and some general office support.

Functions / Key Results Expected

Under the supervision of the Communication Adviser, the incumbent will: Update, draft and post content to the Departmental website and support TC social media activities as well as provide analysis of the usage of both the web site and social media.

Collaborate in the design and editing of brochures, posters, branded products, photo projects, audio material and website projects; using relevant computer software and templates with MS Office and Adobe Creative Suite for graphic design; liaise with One Stop shop and other suppliers for complex design, as well as printing of promotional and other material, e.g. brochures, presentational materials, DVD and CD covers, etc.; ensure that photos, graphics, etc., are appropriate and conform to UN standards for print materials.

Organize exhibitions and outreach events and support their planning; liaise with relevant departments/agencies.

Research, compile and present information for the preparation and production of communications products and services (e.g. photo research, media coverage, reports).

Schedule inputs, ensure editorial consistency with Agency standards, respond to queries from Language Services, design layout and manage the clearance of official documentation and presentations.

Support internal communication, including the organization of staff seminars, social/team building events and email updates.

Provide assistance and guidance to Department staff in the production and delivery of information communication products and services, including photo research, editing and taking photos at events; ensure availability and appropriate packaging of products for distribution at special events, exhibits, conferences, media functions, etc.; track outreach material.

Respond to information requests and enquiries; process, draft and finalize correspondence and other communications such as reports, production schedules and related documents, and correspondence related to the planning and production of exhibitions; set up and maintain files and records, organize meetings, monitor deadlines; coordinate administrative services with the administrative assistant.

Competencies and Expertise

Core Competencies

Name Definition

Planning and Organizing

Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.


Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.

Achieving Results

Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.


Actively contributes to achieving team results. Supports team decisions.

Functional Competencies

Name Definition

Client orientation

Establishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction.

Knowledge sharing and learning

Actively seeks opportunities to learn by formal and informal means; learns from others, adopting and sharing best practice.


Able to remain calm in emotionally charged situations. Accepts constructive feedback in a positive manner and is able to cope with setbacks.

Required Expertise

Function Name Expertise Description

Administrative Support

Correspondence and Written Communication

Ability to draft and edit non-routine correspondence in English, correct documents in accordance with Agency standards and present information.

Information Technology

HTML/Web Tools and Technologies

Knowledge of Web Content Management (WCM).

Administrative Support

MS Office (Word, Excel, Outlook, PowerPoint)

Good knowledge of Microsoft Office 2010 (Outlook, Word, Excel, PowerPoint), which is the IAEA’s standard; Adobe Creative Suite.

Public Information and External Relations

Multimedia Production

Photography skills, graphic design and desktop publishing, video editing, as well as knowledge of the different associated software.

Public Information and External Relations

Public Information and Communication

Social media expertise (especially Twitter, Flickr).

Asset Expertise

Function Name Expertise Description

Public Information and External Relations


Good knowledge of IAEA standards and styles an asset along with the ability to draft content for outreach materials.

Qualifications, Experience and Language skills

Completed secondary education.

At least five years of relevant work experience, preferably in an international environment.

Experience in using document management systems desirable.

Experience in photography, graphic design and social media outreach desirable.

Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Administrative testing to IAEA standard might be part of the screening process.


The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at EUR 50249 (subject to mandatory deductions for pension contributions and health insurance), 6 weeks‘ annual vacation, pension plan and health insurance

Appointment is subject to a satisfactory medical report. Recruitment will be on a LOCAL BASIS only. Outside applicants are required to supply to the IAEA or to authorize it to seek all information relevant to their suitability for employment by the IAEA. Testing may be part of the recruitment process.


Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.

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