ICT Analyst, Kazakhstan

Organization: UNDP - United Nations Development Programme

Country: Kazakhstan

City: Nur-Sultan

Office: UNDP Astana, Kazakhstan

Closing date: Thursday, 2 March 2023

Job Identification : 7935

Locations : Kazakhstan

Posting Date : 02/16/2023, 08:44 AM

Apply Before : 03/02/2023, 04:59 AM

Job Schedule : Full time

Agency : UNDP

Grade : NOA

Vacancy Type : Fixed Term

Practice Area : Management

Bureau : Regional Bureau for Europe and the CIS

Contract Duration : 1 Year with Possibility for extension

Education & Work Experience : Master’s Degree

Other Criteria : Bachelor’s degree in the same field with two additional years of relevant experience.

Required Languages : Fluency in English, Kazakh and/or Russian

Vacancy Timeline

2 Weeks

Mobility required/no mobility

no mobility required

Job Description


UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The United Nations Development Programme (UNDP) in Kazakhstan is contributing to the country’s development through the following programmatic priorities outlined in the Country Programme Document 2021-2025 (CPD): 1) addressing social vulnerabilities and inequalities, 2) effective and accountable institutions, 3) climate and disaster resilience and low-carbon growth, and 4) diversified and knowledge-based economic growth. The CPD is implemented by the UNDP Country Office (CO) in Kazakhstan, located primarily in Astana, with a limited presence in Almaty and other project-based locations. The CO is structured into Programme, Management & Program Support, and Operations units, with the latter being responsible for ensuring consistency with UNDP rules and regulations strategic in the areas of administrative, finance and human resources management, efficient procurement and logistical services, and Information and Communication Technologies (ICT) and the common premises management.

As a key part of the Operations the ICT unit lead by an ICT Analyst ensures effective ICT support services to the UNDP office and UN Agencies hosted in the Common Premises in Astana and Almaty.

Position Purpose

Under the guidance and direct supervision of Operations Manager, the ICT Analyst provides leadership in execution of ICT services in the CO, implements IT management systems and strategies and contributes to the organization-wide digital transformation effort to embed digital solutions into the delivery cycle of development and operational interventions. The incumbent is responsible for the review and advice on the use of new technologies that will enhance the CO productivity. The ICT Analyst fosters CO capacities in digital literacy and promotes a client-oriented approach.

The ICT Analyst is also expected to contribute to the implementation of the UNDP corporate Digital Strategy, which supports the CO development cooperation efforts focused on introducing supporting systems, structures and mechanisms to drive innovation, and building capabilities to develop and apply digital solutions. For this purpose, the incumbent will collaborate with other units across the organization including the Accelerator Labs and the Programme teams.

Duties and Responsibilities

Implementation of IT strategies

Development of information and documentation management system

Effective functioning of the CO hardware and software packages

Support to implementation of the corporate Digital Strategy at the country level

Provision of web management services

Management of the ICT personnel in the Astana and Almaty Common Premises

1.) Ensure implementation of IT strategies through: Full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.

Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT.

CO ICT business processes mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management, control of the workflows in the ICT teams.

Participation in the office business process re-engineering activities.

Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets.

Development and update of the ICT annual plan and road map.

Development and update of the disaster recovery plan and the respective parts of the business continuity plan.

Development and update of the ICT infrastructure and training plans.

Full accountability of the respective key indicators on the Dashboard(s).

Participation in UNDP Oversight and Support Team meetings as applicable.

Management of IT assets and inventory

2.) Ensure development of information and documentation management system through: Development and implementation of CO information and documentation management system in accordance with UNDP policy and the country office needs.

3.) Manage CO hardware and software packages through: Ensuring CO hardware and software platforms meet the UNDP standards and CO key business processes.

Provision of advice on maintenance of equipment and acquisition of hardware supplies

Supervision of the implementation of corporate UNDP systems.

4.) Supports implementation of the Digital Strategy focusing on achievement of the following results: Support to implementation of digital technologies to increase work efficiency and eliminate manual work and duplication

Provision of an advisory support to the CO development projects in areas of digital transformation, use of innovative technologies, process automation, etc.

Improving CO capacities in digital literacy through skills training, peer exchange and knowledge development.

5.) Provides web management services focusing on achievement of the following results: Identification of the opportunities and ways of conveying business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems).

Creation and maintenance of the CO web site and intranet ensuring that the content is updated and meets the requirements of UNDP.

6.) Ensures effective work of ICT Teams of the Astana and Almaty Common Premises in the area of: Efficient networks administration.

User equipment management.

Management of assets and inventory, and IT supplies and spare parts.

Knowledge building and knowledge sharing.

Supervisory/Managerial Responsibilities: The ICT Analyst acts as the second supervisor for the ICT personnel working in the Common Premises in Astana and Almaty and works in close collaboration with the Operations, Programme and project teams in the CO and UNDP HQs staff for resolving complex IT-related issues, collaborates with Regional IT Coordinator, Information and Technology Management (ITM) Office.


Core :

Achieve Results: -LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work

Think Innovatively: -LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking

Learn Continuously: -LEVEL 2: Go outside comfort zone, learn from others and support their learning

Adapt with Agility: -LEVEL 2: Adapt processes/approaches to new situations, involve others in change process

Act with Determination: -LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously

Engage and Partner: -LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships

Enable Diversity and Inclusion: -LEVEL 2: Facilitate conversations to bridge differences, considers in decision making

Cross-Functional & Technical competencies

Business Direction & Strategy-Strategic thinking-Ability to develop effective strategies and prioritized plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks and opportunities; linking the vision to reality on the ground, and creating tangible solutions

Business Development-Collective Intelligence Design-Ability to bringing together diverse groups of people, data, information or ideas, and technology to design services or solutions

Business Management-Digital Awareness and Literacy-Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed

Information Management & Technology-IT Continuity and Disaster Recovery-Ability to advise on IT continuity and disaster recovery. Knowledge of ISO 22301 an asset.

Information Management & Technology Network, Communication and Infrastructure Management-Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable

Information Management & Technology-IT Service Delivery & Operations- Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirable

Required Skills and Experience


Master’s degree or equivalent in Information systems, Information Management or Bachelor’s degree in the same field with two additional years of relevant experience.

Microsoft Certified Systems Engineer (MCSE), if the certificate is not available at the time of recruitment, it should be obtained within 6 months of assignment.

Knowledge of ISO 20000, 22301 as well as IoT, availability of Cisco CCIE CCNP and ITIL certifications or similar are desirable.


Experience, Knowledge, and Skills

For candidates with Bachelor’s Degree a minimum of 2 years of relevant working experience in:

development and implementation of ICT strategies,

management and supervision of staff (at least 3 people),

management of hardware and software platforms,

knowledge of Windows-based packages/applications is desirable,

experience in web design and development of web-based office applications is desirable

experience in asset management is desirable.

Language Requirements: Fluency in English, Kazakh and/or Russian.

Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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Link to the organization’s job posting: https://unjobs.org/vacancies/1676562438491