IT Specialist, Budapest, Hungary

Organization: Food and Agriculture Organization of the United Nations (FAO)

Country: Hungary

City: Budapest

Office: FAO Regional Office for Europe and Central Asia

Closing date: Tuesday, 14 March 2023


IT Specialist

Job Posting: 28/Feb/2023

Closure Date: 14/Mar/2023, 10:59:00 PM

Organizational Unit : REUX

Job Type: Non-staff opportunities

Type of Requisition : PSA (Personal Services Agreement)

Grade Level : N/A

Primary Location: Hungary-Budapest

Duration : Up to 11 months

Post Number : N/A

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture.

Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply;
Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO’s values

FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination

All selected candidates will undergo rigorous reference and background checks

All applications will be treated with the strictest confidentiality

Organizational Setting

The Regional Office for Europe and Central Asia (REU) is responsible for leading FAO’s response to regional priorities for food security, agriculture and rural development through the identification, planning and implementation of FAO’s priority activities in the region. REU also provides services to employees throughout the region in administration, financial, human resources management, procurement and information technology related matters. The position is located in the Regional Office in Budapest, Hungary.

Reporting Lines

The IT Specialist reports to the Information Technology Officer, REUX.

Technical Focus

Contribution to the effective operation of information technology services. Provide technical expertise for the development, implementation, management, and support of systems and networks. Planning and implementation of complex assignments and new methods and approaches in a wide variety of IT specialties.

Tasks and responsibilities

Support and supervise special or non-standard infrastructure related requests, works in regional and project offices

Ensure user access to the corporate/ divisional/ departmental IT infrastructure (servers, printers, SharePoint, Teams groups and other resources) and works together with related FAO units and projects

Manage divisional / departmental shared drives, public folders, distributions lists, SharePoint and Teams sites

Set up services according to established policies and procedures (e.g., user accounts, memberships, access profiles, file share security, meeting rooms)

Manage and monitor network, devices (Meraki, APs, core switches, etc), links in the regional, country and project office as per CSI policy

Carry out periodic tests of the network (LAN, WAN), videoconference and AV equipment with all the REU offices, meeting rooms

Advise and assist in cloud related services: AWS, Azure, Intune, ServiceNow, cloud printing, VoIP, etc

Provide full AV support to local, virtual and hybrid meetings and closely works with all participants and help coordinate repairs, maintenance and service interruptions, travel to locations as required

Support in the administration, maintenance and operation of physical security equipment

Deploy and configure hardware and software, including non-standard equipment that has been cleared for use as per established policies and procedures; assist in implementing procedures for data storage, backups and transfer

Provide full support for end-users to resolve infrastructure, hardware, software and application issues, operate, troubleshoot and assist users accordingly

Provide guidance on current and new IT services to the users, log and track user requests, produce reports on request

Keep up to date description, inventory and track of all the assets and services under his supervision, projects

Support all form of teleworking (remotely help and educate users if needed), analyse requests for assistance to review what can be improved and develop guides, guidelines and make proposals

Advise and assist ICT planning in line with CSI guidelines and standards

Perform other related duties as required.


Minimum Requirements

University degree OR technical/vocational training (certificate) in Information Technology, System Administration, or a related field

Seven years of relevant experience in Information Technology, System Administration, or a related field

Working knowledge (level C) of English

FAO Core Competencies

Results Focus



Building Effective Relationships

Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

Work experience in more than one location or area of work will be considered an asset

Extent and relevance of experience in - Microsoft Cloud Applications (SharePoint, Azure Fundamentals and AD) - Network Fundamentals and Access, IP Connectivity and Services - Cloud Computing Basics - Videoconferencing and Virtual Events Management

Selection Criteria

Service orientation, high problem-solving skills

Experience in management of cloud and media applications and related appliances

Ability to plan own work, manage conflicting priorities and work under pressure of tight and conflicting deadlines

Ability to contribute effectively to teamwork and team outcomes

Ability to work with energy and a positive, constructive attitude

Demonstrated openness to change and ability to manage complexities

Good communication skills and proactivity

Audio-visual work experience

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency


FAO does not charge any fee at any stage of the recruitment process (application, interview, processing)

Please note that FAO will only consider academic credentials or degrees obtained from an educational institution recognized in the IAU/UNESCO list

Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at

For more information, visit the FAO employment website

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.


To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills

Candidates are requested to attach a letter of motivation to the online profile

Once your profile is completed, please apply, and submit your application

Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications

Incomplete applications will not be considered

Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application

Only applications received through the FAO recruitment portal will be considered

Your application will be screened based on the information provided in your online profile

We encourage applicants to submit the application well before the deadline date.

If you need help, or have queries, please contact:

Link to the organization’s job posting: