Communications Analyst, Istanbul, Türkiye
Organization: UNDP - United Nations Development Programme
Office: UNDP in Istanbul, Turkey
Closing date: Tuesday, 7 March 2023
Job Identification : 8594
Locations : Istanbul, Turkey
Posting Date : 02/21/2023, 08:16 AM
Apply Before : 03/07/2023, 04:59 AM
Job Schedule : Full time
Agency : UN Volunteers
Grade : NOB
Vacancy Type : Fixed Term
Practice Area : Management
Bureau : UNV
Contract Duration : 2 Year with Possibility for extension
Education & Work Experience : Master’s Degree - 2 year(s) experience
Required Languages : English
Desired Languages : Russian
Mobility required/no mobility
no mobility required
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
The UNV Regional Offices (RO) provide oversight and strategic guidance to the UNV Field Units in their respective geographical assignments and are mainly accountable for the placement of UN Volunteers mobilized for UN Agencies, Funds, and Programmes focused on peace, development and humanitarian needs. Furthermore, the Regional Offices represent, and strategically position, UNV and bring UNV’s services and solutions closer to its partners from governments, UN entities, civil society and private sector. The Regional Offices also lead in scoping and delivering UNV’s advisory service offer on volunteer infrastructure.
Reporting to the Manager, Regional Office, and with the technical guidance and supervision of the Communications Specialist, the Communications Analyst is responsible for content research and production in the regional context, development and maintenance of online presence, and contributes to outreach efforts and campaigns in the Field Units and portfolio countries assigned to the Regional Office. He/she closely coordinates his/her work with the Communications team at UNV headquarters.
Duties and Responsibilities
1. Content research and production
Research volunteer initiatives and experiences in the region for all communications purposes, in coordination with the Field Units and portfolio team in charge of non field units;
Coordinate and write content production and development of communications tools with the Communications team at UNV headquarters;
Prepare up-to-date information, articles, and publishing content based on corporate, regional, portfolio countries and field unit’s priorities;
Develop consistent brand awareness, maintaining style and editorial standards in online and print materials, multimedia, social platforms and other communications tools;
Manage content for social media platforms in the region, monitor conversations and comments, and keep track of social media analytics;
Edit and publish online content and convey key messages to target audiences on the web;
Collect and coordinate up-to-date visual assets (photography, infographics), along with production of video for regional initiatives, along with supporting for corporate use;
Measure results on a regular basis and conduct media content audits to understand audience preference and the impact of different approaches;
Identify and measure key performance indicators such as audience growth, audience profile, audience engagement, ser acquisition, content reach, engagement by content type, response rate and quality.
2. Plan, design and implement regional external strategies for communications and outreach, based on the corporate strategic direction
Develop and track yearly RO communications strategy;
Prepare and conduct communications needs assessments for all the countries of portfolio including Field Units in the region;
Draft/edit regional communications and outreach tools for partnerships, based on the corporate communications strategy;
Prepare analytics and reporting on communications;
Support positioning of UNV in UN partners communications and visibility tools including representation in UN Communications Group in the countries;
Analyze requirements and synthesis of proposals on ways to integrate advocacy and communication strategies into all aspects of UNV’s efforts of mobilization and promoting of volunteerism.
Liaise with communications groups of UN agencies to gather intelligence on key communication materials around projects, programmes and provide biweekly updates on major trends in the region.
3. Content quality and coordination for all communication tools
Expand the online and offline visibility of UNV Regional Office initiatives and increase knowledge sharing across Field Units;
Scale up existing social media presence and strategies for increased coverage and reach;
Provide leadership in the implementation of tools and processes for Field Units to submit content for corporate communications purposes;
Work with partner UN agencies and other partners at the regional level for the publishing of information on UNV to ensure consistency of content and editorial products;
Identify opportunities for strategic partnerships, innovation and coverage of the Regional Office activities;
Arrange for the translation of materials when required, ensuring brand and quality of such materials;
Follow up the global trends in the public information and apply to Regional Office communications strategy and online tools;
Guide personnel in the Regional Office and Field Units on communications formats, design, photography, video and promotional items
4. Online and print marketing, outreach and campaigns
Lead portfolio countries including Field Units in the region in the preparation of media tools and messaging in preparation of the International Volunteers Day (IVD);
Coordinate with Field Units and external partners to ensure continued support during the International Volunteers Day (IVD) and other corporate events;
Manage IVD and relevant events for the Regional Office;
Develop outreach and advocacy materials to increase the visibility of UNV;
Collect and analyze data and feedback for final reporting on events;
Develop online and print materials for the promotion of outreach events and campaigns in the portfolio countries including Field Units;
Reply to public inquiries and refer queries, comments and contributions for appropriate action; channel queries/comments/contributions to relevant staff members for processing;
Contribute to outreach initiatives to raise visibility and media interest in the work of UNV and the contributions made by UN Volunteers.
Plans and monitors own work, pays attention to details, delivers quality work by deadlines
Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility
Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination
Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner
Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion
Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies
Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.
Digital Awareness and Literacy
Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.
Customer satisfaction/ client management
Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers‘ needs;
Provide inputs to the development of customer service strategy;
Look for ways to add value beyond clients‘ immediate requests;
Ability to anticipate clients‘ upcoming needs and concerns.
Ability to produce and implement communications and advocacy campaigns which lead to impactful change.
Ability to create and combine images, text and audio- visuals to produce multimedia content.
Required Skills and Experience
Master’s degree in Journalism, Communication, International Relations, or any other relevant area.
2 years of relevant experience;
Proficiency in the use of content management systems, HTML coding, photo/video editing tools and other web publishing and designing tools;
Good knowledge of internet communications, marketing, and outreach activities.
Experience in volunteer programmes and/or in a development context involving volunteers is highly desirable.
Fluency in English;
Proficiency in another official UN language (especially Russian) is desirable.
Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.
Only short-listed applicants will be contacted;
The successful candidate will hold a UNDP letter of appointment;
This post is for local recruitment only. It is open to citizens of Türkiye.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
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Link to the organization’s job posting: https://unjobs.org/vacancies/1678050303213