Senior Digital Manager, ALL

Organization: United Nations World Food Programme (WFP)

Closing date: Monday, 20 March 2023

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.


Senior Digital Manager


Multiple Positions, Consultancy


Business Development and Digital Transformation, Management Services Branch (MSDD)

DUTY STATION (City, Country):



11 months, renewable


The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.

The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The Management Services Division (MSD) continues to look for digital solutions to meet the growing demand from the organization and implement the initiatives related to digital transformation.

The Senior Digital Manager will work in the MSDD branch to support digital transformation projects for the Management Services Division. The Management Services Division includes workstreams focusing on Accommodation, Mobility, Aviation, Asset, Facilities, Fleet, Mobility and Travel Management, as well as Occupational Safety and Health, Engineering, and Environmental Sustainability, among other services critical to enabling WFP colleagues to live and work throughout WFP’s global operations.


We are looking for an experienced Digital Manager to oversee the development of current and new digital solutions to innovate service provisioning, simplify business processes, increase accountability, create efficiency gains and to create a data-driven decision-making culture.

In terms of responsibilities, the Senior Digital Manager:

Manages digital transformation projects supporting business functions in formulating Business Requirements for the digitalization of services through process analysis and business case proposals;
Ensures customer journey excellence through a recognizable and consistent UX\UI, highly tailored to address each service uniqueness and stakeholders needs;
Harmonizes requirements from various business lines to achieve standardization and reusability of components reducing lead time;
Supports the coordination of the pool of external developers per service line across WFP internal functions and UN Agencies;
Cooperates with solution designers and system architects to ensure digital design covers business requirements and is future proof;
Ensures digital solution documentation is updated including dependencies and connections mapping, user accesses and roles, data matrix, product roadmap;
Ensures a common approach to development following WFP guidelines and directives and in alignment with relevant stakeholders;
Ensures a common approach on data availability for internal and external reporting tools and on an integration layer for internal and external data exchange and actions;
Supports, develops and rolls out security measures in orchestration with relevant stakeholders including penetration test, vulnerability scan, disaster recovery simulation, load test, cloud infrastructure analysis for performance and resource saving;
Keeps updated master development plan with forecast and actual costs to feed the budget planning, request and optimized use;
Supports managing WFP IT technical supervision and its internal approval governance;
Ensures business continuity of services by interfacing TEC for platform fault preparedness;
Minimizes reputational risks by mitigating in any possible way and with innovative tools and processes possible platform defaults (i.e. mail servers).

As this position will be remotely based, in order to be eligible for this position, the candidate must have consistent and reliable internet connection from their remote location.



University degree in Information Technology, Business Administration, Liberal Arts or related fields.


Minimum ten years post graduate experience with project management

Proven track record of planning, leading and executing related projects.

Experience in corporate environment.

Experience in coordination with stakeholders and guidelines harmonization.

Experience in gathering business and user requirements.

Ability to manage budget, resources and risks.

Previous experience in working within the UN system is a plus

Knowledge & Skills:

Technology Awareness :

Proven experience as digital manager

Ability to analyse, interpret, and organize large amounts of data

Has managed large digital transformation projects requiring innovative recommendations and approaches

Communication and Teamwork

Ability to compile and organize findings and data retrieved before presenting it to management.

Working collaboratively with colleagues to achieve goals.

Analytical mindset with problem-solving skills

Excellent communication skills to translate complex problems using non-technical terms.

Ability to manage budget, resources and risks.

Ability to manage Stakeholders also at senior levels.

Planning & Organizing

Knowledge of Product and Project Management methodologies and tools.

Experience gathering business and user requirements.

Clear goals development consistent with agreed strategies

Priority activities identification and adjustment as required

Appropriate of time and resources allocation for completing tasks


Ownership of responsibilities and honoring of commitments

Output delivery under responsibility within the prescribed time


Ability to communicate complex ideas effectively, both verbally and in writing, in fluent English, with the ability to present technical concepts in concise business language to multiple audiences.

Link to the organization’s job posting: